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“Bad, not polite service & expensive.”

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Charleroi Airport Hotel
Ranked #1 of 9 Hotels in Charleroi
Linselles
Level Contributor
4 reviews
“Bad, not polite service & expensive.”
1 of 5 bubbles Reviewed September 3, 2013

We arrived around 10PM with tired children but the receptionist didn't seem to care, he was asking loads of question and proposing extra services and we had to book for the shuttle the day after while there was nobody. The room we booked was not correct, no double bed. It was very hot and there was no air conditioning. We paid a lot for a very small room next to the highway with loads of noise and no air conditioning. Of course we had to pay extra for the shuttle, 5 € even for 6year old. And the shuttle just left when we arrived at the airport, we still saw him but the receptionist said he is to far to turn around(lying), so we had to wait an hour at 6am.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ODSLinselles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Solroed
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed September 2, 2013

The hotel is well situated close to the motorway and not far from the airport.
The rooms are alright and clean. Furniture is ok. And the free Wi-Fi is working well and is available all over the hotel
But the hotel staff is totally uninterested in the guests, and the general behaviour is very close to rude. On arrival, the staff at the reception just remained seated in their chairs, looking into their computers and appeared annoyed at being disturbed. At the restaurant the staff try to ignore the guests as long as possible, both when you want to order and pay. If some of the dishes are sold out, you will not know, until the others at the table are served their food and you get nothing.
Also in the hotel bar the guests are ignored of the staff.
Have been at the hotel three times since 2009, because of annual events. But unfortunately the experience has been the same all three times.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SunnyDanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

This is a very well situated hotel, just off the A15 motorway. Whilst it calls itself the airport hotel, the airport is out of sight and in the main out of hearing. A very well appointed restaurant, breakfast buffet had plenty for everyone. Very good rooms and very good value. A well appointed supermarket next door. Quirky too, you can rent a fish for a night if you need someone to talk too !

Room Tip: If its hot its probably worth upgrading to an aircon room.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ski Municipality, Norway
Level Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

We stayed the night before our return flight home the next morning; as a lot of people do I guess, and we were quite impressed with the quality of the rooms, hotel and food prepared by the kitchen. The rates where absolutely affordable at 90 € for two adults and a 2 year old in an upgraded comfort room (excl. breakfast).

The ordered room service and the food was actually really really good, fresh made pasta with FRESH made Carbonara (with half a fresh egg yolk to join the dish)...

Will definately return as the quality was perfect.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josephken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

Needed to pickup someone early in the morning from Charleroi Airport so stayed at this hotel, checking in quite late and checked out early in the morning. We did not have breakfast. Very functional hotel with good service. Nice bathrooms and comfortable beds. Price/quality ratio good.

Stayed July 2013, traveled on business
Helpful?
Thank Massimo Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padua, Italy
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed July 25, 2013 via mobile

We slept just for a night and eveeything was fine and for a tired family. The room was a sort of a little flat with a place for children and a separeted wc and a bathroom with a shower and a bath. The mattresses was very confortable and also the lamps was various with a good choice of variartions. The size of the tv it's big enough 32 for a such big room. We mark tris hotel for the next trip or stop in charleroi.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alemagico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lanzarote, Spain
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

Used this hotel for only one night as I had to take a flight next morning. I did not have have much time to enjoy the surrounding area but never mind, as the hotel was a welcome surprise.
Transfer was quick and efficient, with a polite driver. I was missing something and he offered to drive back to the parking lot, luckily it wasn't neccesary as the missing item was in the bus.
Check In was also fast, I was given a room on high floor which I had asked for so only too happy about that.
The room was perfect, very large in size, supercomfortable bed, tea and coffee facilities where there, amenities of good choice, sitting area with some magazines etc.
The only suggestion would be to improve the shower area as the water was easly leaping over.
A bit unpractical as you where left with a flooded floor unless you where very careful.

Breakfast was delicious, a small but very selective choice of delicacies. There were dietary products as well, such as soja milk. The pastries where a real treat also.
We payed 13,50€ for breakfast each and the room wasn't cheap either but it was well worth the money.

I would recommend this hotel to everyone, for the convenient location close to the airport and for the room confort and good breakfast. You may find cheaper options but hardly any better for that price.

Room Tip: Top floor room was nice, no noise from the road
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikita77Lanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleroi Airport Hotel

Property: Charleroi Airport Hotel
Address: Chaussee de Courcelles 115, Charleroi 6041, Belgium
Location: Belgium > Wallonia > Hainaut Province > Charleroi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Charleroi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Charleroi Airport Hotel 3*
Number of rooms: 154
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