We chose this hotel as it was within walking distance of the town centre and was an excellent price per night. We had read the previous reviews, some not very complimentary but as all we wanted to do was sleep there we thought we'd risk it. Am so glad we did because we had a great time. We arrived around 8pm and were warmly greeted by the receptionist, Arnaud. Smooth check-in and were on our way to our rooms. The rooms reminded us of Travelodge/Premier Inn type so comfortable. There were no cigarette smoke odours as previously mentioned on reviews, just a clean, welcoming room. We decided to go for a walk after we'd settled in so asked Arnaud where the nearest place was to sample Belgian beer and if there was a shop nearby. He gave us a map of Charleroi and we were shown where places were. There was a shop within 5 minutes walk so we could buy bottled water for the room cheaply and also a carton of milk. There is a refrigerated mini bar (empty unless you request it to be filled!) so ideal for putting the milk in. Tea/coffee tray in the room but only powdered creamer. We preferred proper milk so the minibar facility was ideal for storing it! We'd seen the complaints about the cost of Wi-Fi so we asked at reception - "is there free wifi?" We were told it was free if we sign up to the occasional email advertising Best Western, think it was an executive club, but it was free and we had free internet access whilst there. You just have to get the code from reception each day. Perfect!
We didn't use the buffet breakfast facility as we thought it was too expensive. We went for coffee, pain chocolat and sandwich at a reasonable price at Point Chaud in the town. We used there but there was lots of choice where breakfast was concerned.
We spent 3 nights here, was a great place to stay and would stay here again. Shop and bar within 5 mins, town centre within 7 mins with lots of shops and bars, 10 min walk to train station so for us, was an ideal place to stay. The rooms were clean and functional, modern TV, bath/shower, comfortable bed, very helpful evening/night receptionist called Arnaud. There is a construction site opposite at the moment but you don't here anything from it even in the reception area! It cost 20 euros by taxi from the airport but we'd investigate train times/fares next time now we know where it is as I'm sure they would be cheaper.
If we had to recommend something that could be improved upon, then it would be the hairdryer - air was lukewarm only. But if that's the only complaint we had, can't recommend the place enough.
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