This was a disgrace, I booked this hotel online for interconnecting rooms. 2 adults and 2 children and extra requirements like a bath, kettle for heating bottles etc. before booking i called the hotel by phone to confrim availabitly of intercoonnecting rooms to be told that they were available. We arrived in quite late in the afternoon, early evening to check in, clarifying the room configuration as we went upstairs to find our rooms did not interconnect, we had a huge amount of luggage that we carted up the lift. Went back downstairs to check what was going to happens and was told we could only have a bigger room with 2 beds even though I had paid a high price to have 2 rooms. They could give me a refund or an interconnecting room. After much 'discussion' we ended up moving to another hotel(the ibis) in a taxi (paid by best western!) apparently for the same rate. The ibis staff we great but the rooms did not have a bath or a kettle to heat a bottle in the night like I had previously booked the Leonardo for. All in all this process took about 3 hours which was very frustrating!
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