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“Go elsewhere! Disastrous”

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Leonardo Hotel Charleroi
Ranked #7 of 9 Hotels in Charleroi
Reviewed May 20, 2012

This was a disgrace, I booked this hotel online for interconnecting rooms. 2 adults and 2 children and extra requirements like a bath, kettle for heating bottles etc. before booking i called the hotel by phone to confrim availabitly of intercoonnecting rooms to be told that they were available. We arrived in quite late in the afternoon, early evening to check in, clarifying the room configuration as we went upstairs to find our rooms did not interconnect, we had a huge amount of luggage that we carted up the lift. Went back downstairs to check what was going to happens and was told we could only have a bigger room with 2 beds even though I had paid a high price to have 2 rooms. They could give me a refund or an interconnecting room. After much 'discussion' we ended up moving to another hotel(the ibis) in a taxi (paid by best western!) apparently for the same rate. The ibis staff we great but the rooms did not have a bath or a kettle to heat a bottle in the night like I had previously booked the Leonardo for. All in all this process took about 3 hours which was very frustrating!

Room Tip: I would recommend staying elsewhere, the ibis gare hotel is directly opposite the train station in C...
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  • Stayed: May 2012, traveled with family
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Thank Pezza4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 - 43 of 111 reviews

Reviewed April 11, 2012

The hotel was easy to locate. Booking did say parking available on site and costs MAY be applicable, was not impressed to have to pay full price parking for a motorbike. The room was clean but dated. Breakfast was expensive for what was on offer. In summarry was not happy with a bill over 100 euros for 1 night, if stopping in Charleroi again would try somewhere else first.

  • Stayed: March 2012, traveled as a couple
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Thank Phlipfolop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

This is not the best hotels. Rooms are old, bathrooms outdated. A horrible bad aroma in the sauna and fitness room. Staff not too friendly. The view from the hotel is terrible and makes you depressive. Of course, the hotel is not too expensive, but don't expect anything here.

  • Stayed: November 2011
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Thank JJVDL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2011

We stayed here for one night - 2 adults and 2 kids. We had booked a suite that was supposed to have been recently refurbished but instead we received a standard room at a noisy lower floor. The fittings were old, the shower head broken. The remote for the TV did not work. In the small room - annex for the kids - the curtains were not even covering the entire window. The staff at the hotel was not authorised/able to change our room, no manager was available. The restaurant was being refurbished and we had to walk around to find a place to eat. The sourrounding area did not seem very friendly/safe. The hotel should bearly be a 2 star facility. Overall very disappointing.

  • Stayed: July 2011, traveled with family
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1  Thank Ursula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2011

Leonardo is a modern, functional hotel that perfectly suited my needs of a one-night stay and off early in the morning. Reception could not have been more helpful and my room was fine and surprisingly comfortable. And even though it overlooked a main road and roundabout I was never disturbed by noise (apart from a massive firework display half an hour after midnight!)

It made a pleasant change to be able to soak in a bath and rinse off with the shower head and most importantly I slept pretty well.

I received a good recommendation for a nearby restaurant and in the morning enjoyed the hotel breakfast.

  • Stayed: May 2011, traveled solo
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Thank Britabroad22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2010

We stayed here for two nights. Our first problem was finding the hotel, our fault really, as my husband had forgotten the map he printed out! We had booked a 'junior suite', and what a disappointment! We were on the 5th foor, overlooking another street and the ring road. The room had no air-conditioning, and it was far too noisy to open a window to let in any fresh air. The heating was at times too hot. When we walked in to the room we were struck by the starkness of the decor - mid-beige walls, grey/brown carpet, brown 'leather look' sofa. The lighting was also very poor, and harsh. If this is was the 'beautiful design and superior facilities' the hotel promised, then they have a very different idea of beautiful design to me, and would they class as 'basic' facilities then??
The staff had very little command of English, making even checking in quite difficult.
We used the restaurant on our first evening, but felt rather like 'second class citizens' as we were English. Also this was a separate business to the hotel, and therefore you were unable to charge your meal to your room. Breakfast was ok, but as another reviewer said, there was a notice forbidding you to take any food from the breakfast room!
We really had expected a 'junior suite' to be more welcoming, and have the 'little extras' such as decent sized bath towels, and perhaps bathrobes and slippers, but no, just the usual tiny bath towels, no robes, no slippers, and no toiletries other than shower gel on the wall by the bath and liquid soap in a dispenser by the sink. The room had a separate toilet and bathroom, but even though there was a sink in the toilet there was no soap. The toilet also smelt unpleasant, even though it had obviously been cleaned.
On the plus side, there were tea and coffee making facilities in the room, and the tv could get BBC1.

All in all, I would not go back to this hotel. It needs some maintenance, such as paint the rooms a warmer, more welcoming colour or at least break up the plainess of the walls, fix the broken window sills in our room, put up decent curtains at the windows - they let in a lot of light -, and put in double double glazing to keep out the continual traffic noise from the ring road! Single double glazing does not work!!

  • Stayed: October 2010, traveled as a couple
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1  Thank Hooligan-59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2010

I was quite surprised by the bad reviews given about this Hotel in Trip Advisor. The hotel is clean as were the rooms, there's a hairdryer and kettle to make coffee and tea. The hotel was full when we were there. The town is nice and quiet, although there are rumors that you have to watch your money and passports when walking around town, don't take large amounts of money or your passport with you, they should be kept in the Hotel's safe. Taking food out from the breakfast buffet is strictly frowned upon. They go to the extent of communicating this by putting up several signs but only if they could write it properly in English........"Eat food in Restaurant only and not be caught." They put the translation in other languages as well except it was printed backwards. The waitress even went to the extent of sitting at the table where the offender was sitting to make sure they were not taking any sandwiches out of the restaurant with them. She told them that she was going to sit there to make sure they ate everything they put on their plate. So make sure you don't pile a whole bunch of food on your plate.

  • Stayed: September 2010, traveled as a couple
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Thank MiriMargaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Charleroi

Address: Boulevard Pierre Mayence 1a, Charleroi 6000, Belgium (Formerly Best Western)
Phone Number:
Location: Belgium > Wallonia > Hainaut Province > Charleroi
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #7 of 9 Hotels in Charleroi
Price Range: $61 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Leonardo Hotel Charleroi 3*
Number of rooms: 57
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