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“Séjour entre amis”
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Very good
8 reviews
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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6

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Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Auckland, New Zealand
Level 6 Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Stay somewhere else!”
Reviewed October 7, 2016 for a stay in October 2016
person found this review helpful

We booked this property because it was close to the central city and major transport routes and the largest apartment had plenty of room for us all to gather at the beginning or end of each day.
We booked for 6 nights.
Upon our arrival we noticed that only one of the 8 lights in the kitchen/dining/living area was working; the 2nd bedroom door could not close (it was jammed against the wall, off its hinges) and the main light in the room could not be turned on; We phoned the management team straight away who sent up a lady to look at the problems. She returned with one lamp stand that was also broken (the light permanently shone on the floor!). It has been near impossible to see anything early in the morning and in the evening and we have got slowly more and more angry about the problem. We were promised that it would be fixed but nothing happened until late Friday afternoon when 3 replacement bulbs were inserted into one of the fittings. We were told that they couldn't do anything about the other issues.."They all take time" was the excuse .!?#!@!
It must be said that there is absolutely no way that these problems all happened at the same time, and just before we checked in. We are sure that they are very old problems but no one could be bothered to do anything about them. There are also many tell tale signs showing lack of regular maintenance and upkeep.
The apartment we stayed in can accommodate up to 6 people but there is a very odd bathroom arrangement. One bedroom has an en-suite bathroom but no toilet. The toilet is in the hallway but does not have a wash basin.
The apartments are located on a main road into the city centre so there is a lot of traffic noise outside. The windows are triple glazed but there is absolutely no way to get fresh air circulating unless you open the door (very frustrating)
There are 2 more important things to note - if you have a rental car, there is no car parking on site and the nearest car parks are closed in the weekends, so you either find a car park 800-1000 metres away or take a risk and try to park on one of the side roads.
Lastly, the entrance to the building is an issue - taxis can't stop outside the door and when you finally make it to the building entrance and enter your code, you will have to lug your cases up 7 or 8 steps to the lobby. We were travelling with elderly parents who struggled with this.
Next time we come to Brussels, we will NOT be staying here and we would recommend all other travellers to look elsewhere for accommodation.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: proximity to transport and city centre
Liked least: virtually no lighting and no airconditioning.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bavaud A
2 reviews
Reviewed January 3, 2018 for a stay in January 2018
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 23, 2018
Bonjour et merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour chez Smartflats et nous espérons vous revoir parmi nous lors de vos séjours en Belgique :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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