I booked my reservation for 2 nights and when I arrived at the hotel, I found out the reservation was set for the pervious week and they had already charged my credit card for the no show. I told them if it was the wrong date, then it was an honest mistake and if I knew the wrong dates were chosen I would have definitely called to correct the dates. However, since I was unaware ofthis, I never called. I ended up paying a much higher rate when I arrived since there was no reservation for the correct dates, however, the hotel simply refused to refund the amount charged for the previous week. The booking manager was yelling (while keeping a fake smile), was outrageously rude, disrespectful, and degrading - I also sensed racial discrimination by her tone. The booking manager kept repeating their booking policies as if I don't understand English, which happens to be my primary language. She was not willing to bend the rules due to the unique situation and was not willing to make an exception to their rule. She also did not mention that the hotel only charged my card for one missed night instead of two, which I originally booked. The reservation manager, who is superior to the booking manager informed me of this fact. Even so, they still refused to refund the amount. This is obviously bad business practice and I'm baffled as to why this hotel has good reviews on here. I am in business my self and know that exceptions can always be made in certain situations. However, this hotel refused to budge. It would have still be OK with me had the hotel not been rude and degrading, however, the Dominican has not only earned them a bad review but also they have lost future business from me and thousands of euros in lost opportunity costs. I would strongly advise you to avoid this hotel at all costs and ignore the other reviews. If you want good customer service and general service, then look elsewhere.
Other issues: TV cable was purposely unplugged because premium service was included in my rate. Apparently, they wanted me to not watch TV at all. Icalled tthem to have the cable plugged in later, but it should have been working from the get go. I have run into this same issue at other European hotels as well, so I know it was unplugged on purpose.
Also, room service did not change the bed sheets, took away the blankets and did not replace them, toilet paper was not replaced, and bathroom floor was not cleaned, not the soap was replaced.
DO NOT STAY HERE - DO NOT RUIN YOUR VISIT TO BRUSSELS ON THE HANDS OF THE DOMINICAN HOTEL! AVOID AT ALL COSTS!
- Official Description (provided by the hotel):
- The Dominican, first member of Design Hotels™ in Brussels, is a destination for elegance in the centre of Brussels. The Dominican is a deluxe design hotel, poised to become a destination for elegance in the city centre. It's stylish rooms, private courtyard and bustling Grand Lounge combine to ensure indulgent hospitality. In the Grand Lounge, located adjacent to an intimate inner courtyard, our breakfast, lunch and dinner are served. The Lounge Bar is a combination of contemporary cafe and stylish lounge, making this the perfect destination for a relaxing break. A delectable selection of food and drinks are available to enjoy at any moment throughout the day. For a relaxing experience or an energy boost you can visit our health club with gym, sauna, steambath and massage. Stay and experience one of our 150 stylishly designed deluxe rooms, executive rooms or one of The Dominican's 3 exclusive suites. All our rooms are equipped with all modern amenities. WIFI (complimentary), Airconditioning, Telephone (VOIP), Safe, Mini-bar, Flat screen TV, Room service, Ironing facilities. The bathrooms are relax areas with rain shower or bath, hairdryer and toiletries. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Cheap Tickets, Orbitz, TripOnline SA, Travelocity, Hotwire, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your The Dominican reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Dominican Hotel Brussels
- Dominican Hotel Brussels
- Dominican Brussels