Hotel is well placed and reasonably priced.
However we found the service terrible. When we arrived we had already been charged for our stay in full which included breakfast. We were informed that breakfast was no longer available but we could use the extra behind the bar downstairs. (They could have just not charged us for breakfast). After a prolonged discussion it was agreed that if we did not use the extra credit we could have it back when we checked out. This was a massive problem as we had to wait for half an hour before someone came to the front desk, and only found someone after speaking to the cleaner (who was very helpful).
Also experienced poor service when we realised the safe and phone in the room did not work. Went to reception and had to wait for 10minutes whilst the bar man chatted before telling me someone would be sent up later. Nobody came.
The room was nice. There was road noise, but you would expect that from the location and I slept well because of all the exploring in the day.
Basically I would not stay here again because of the poor service and treatment. The bar is obviously the managements main concern and the hotel is an afterthought.
- Official Description (provided by the hotel):
- 3 Stars hotel ... more less
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- Also Known As:
- Orts Hotel Brussels