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“Great hotel in an excellent location”

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Pillows Grand Hotel Place Rouppe
Ranked #12 of 198 Hotels in Brussels
Certificate of Excellence
Reviewed May 16, 2014

We only stayed one night. The hotel is 10 to 15 minutes walk from the main station - perfect if you come by Eurostar (which is the best way to get there from London).

They've kept the outside as it always was but inside is beautifully decorated and comfortable.The rooms are a good size and the beds big. The windows work!! So you don't have to rely on air conditioning - which was pretty good and quiet.

We didn't eat at the hotel, so I can't comment on the food except for breakfast which offered a pretty wide range to cater for most people.

The client we had gone to visit met us at the hotel and escorted us on a short walk around various sites and sampling the beer in some very atmospheric bars. Most things you'd want to visit are probably within 15 minutes walk of the hotel so it would make an ideal base for a long weekend.

  • Stayed: May 2014, traveled on business
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Thank Mario G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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352 - 358 of 872 reviews

Reviewed May 11, 2014

Only stayed there for one night as we were only in Brussels for one day. The hotel is very nicely decorated and even if we stayed on the secons floor the room was sound proof. There's a pub right next to the hotel but we slept well through the noise. There's nothing wrong with the hotel itself, but be aware that it's right on the border to a very shady part of Brussels. Ypu'll notice this if you start Walking the streets behond the hotel. If you stay "in front" of the hotel then it's ok. 5 minute walk to the Little statue of the weeing boy and maximum 10 minutes away from Grand Place. Right next to the hotel is a Guide Michelin restaurant and then a pub. The pub seemed quite shady though. The area just outside the hotel is quite confusing to be honest. But i'd still recommend the hotel itself. The breakfast is good and the selection is big. Staff is very helpful and the bar is cool.

Room Tip: The rooms are nicely decorated throughout and the beds are big and comfy. Our room was facing the fr...
  • Stayed: May 2014, traveled as a couple
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2  Thank TessanSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

The hotel is clean and updated. The bed was amazingly soft and comfortable. Hotel staff very nice & friendly! Check in time was not until 2pm. We arrived at 9 am & we were able to get into our room right away after a long overnight flight, BONUS!! Hotel in walking distance to Grand Place, Grand Sablon other sights. Breakfast is continental style and has a nice variety. Slightly overpriced though, well worthy it prior to going on day trips. Location is OK, it is on that fine line of sketchy at night, as long as you do not go to the left of the hotel. Only draw back is that there is no room service, that would have been nice after our long day trips. Would definitely stay here again!

  • Stayed: April 2014, traveled as a couple
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Thank Brian N Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

A 4* city hotel. Well located for the station just a 10 minute walk, the metro, 2 minutes and the sights Manneken Pis, Grand Place.
The room was perfectly clean and well kept. We liked the shower and toilet separate and the sensor lights do turn themselves off eventually.
Reception staff were all very friendly and helpful. The bar does keep weird timings and we never really got the hang of knowing if and when the bar would be open.
Great restaurant opposite, Houtsiplou but you may need to book if dining later (from 8pm).

Room Tip: Request a 3rd or 4th floor room
  • Stayed: May 2014, traveled as a couple
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Thank 10,661,981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

Stayed here last month with my husband. The hotel itself is really nice. The decor is a mix of modern and traditional. Lots of fun and interesting textiles and wallpaper. Our room was really comfortable and very well maintained. Really great shower, brilliant water pressure! Great range of TV channels to choose from, and there was a UK/IRL socket adapter in our room which was very much appreciated as we realised when we arrived that we had forgotten ours. Good location for travelling around Belgium, situated near both Midi and Central stations. 10 minute walk from town/city centre in nice safe/quiet area. Would definitely return to the hotel when staying in Brussels and would recommend to a friend.

  • Stayed: April 2014, traveled as a couple
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1  Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHesp, General Manager at Pillows Grand Hotel Place Rouppe, responded to this reviewResponded May 4, 2014

Dear Emma,

I would like to thank you for writing down your positive review on Tripadvisor. Great that you appreciated so many elements in our interior! I am glad the room and bathroom were at your convenience. You're right, the hotel is indeed located in between of Central and South/Midi Station, which makes it a great location for exploring Brussels and other Belgian cities.
It would be a pleasure to welcome you at the Pillows Hotel if you travel to Brussels again.
And ofcourse, thank you for recommending us!

Natacha Gillain
Front Office Employee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014 via mobile

Stopped here for 3 nights with friends and had a good all round experience. Lots of positives with it being a 10 minute walk to the mannequin de piss and the grand place, 15 minutes to the gare du midi etc. It has been modernised recently and it is clean and modern throughout. The rooms are equipped with everything you need including a great shower and comfy bed.
Breakfast is a help yourself affair again with everything you could want. If need anything else then you are seriously fussy!
It was perfect for what we wanted - good value, location, clean and simple.
A few cons included not being able to get a cocktail from the bar at 7.30pm because the barman 'wasn't on'??, breakfast staff not being particularly attentive and the pillows being too soft for our liking. Certainly only minor things and I would happily stay there again.

Stayed: April 2014, traveled as a couple
Thank flashman232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHesp, Guest Relations Manager at Pillows Grand Hotel Place Rouppe, responded to this reviewResponded April 28, 2014

Dear flashman232,
Thank you so much for taking the time to share your experience at the Pillows hotel with other travellers. We appreciate your positive feedback and are really glad you enjoyed our central location and room amenities. I will make sure to inform the bar and breakfast team about your remarks. Constructive feedback is always encouraging our team to improve the quality of our services.
We look forward to welcoming you again soon at the Pillows hotel!
Natacha Gillain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

On a mid week .weekend visit . we found the hotel we had booked in did exactly as it said on the tin .It was quirky , trendy, friendly, so clean in all areas. Our room was bright but not so startlingly modern as the rooms downstairs , really nice . The staff were helpful and we asked them to tell us where to find a typical Belgium restaurant , they did and it was so good we ate there twice,and their advice to get there early was correct as it was full straight after we sat down .It was an easy walk to Grand Place , beautiful, and we were happy to look at all the corner shops and coffee bars we passed on the way . The breakfast room was beautiful , the food available amazing , cheeses , hams and meat , fruit , yoghurts ,cereals , coffee and tea on one table , lovely breads on another and hot food at the end . You could have , eggs , any way , sausages , mushroom ,fish , chicken balls , tomatoes , oh I will stop , I am feeling hungry just remembering,one of our party fancied an omelette and it was perfect , made fresh in minutes.This hotel made our visit complete and we would have no hesitation in staying there every time we visit Brussels , try the beds it is hard to get out.

Room Tip: All rooms good , quieter at back in the early morning, but very little noise any where.
  • Stayed: April 2014, traveled with friends
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1  Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHesp, General Manager at Pillows Grand Hotel Place Rouppe, responded to this reviewResponded May 4, 2014

Dear Elizabeth,

Thank you so much for taking the time to share your thoughts about the Pillows Hotel with other travellers. I am glad everything was at your convenience during your stay in Brussels. Your nice words are a reward for the Hotel and I proudly shared your experience within my team. I am delighted to read that you enjoyed the variety of our breakfast so much, as well as my helpful reception staff.
Thank you again, and I hope your next visit to Brussels will be as memorable as the first one!

Natacha Gillain
Front Office Employee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pillows Grand Hotel Place Rouppe

Address: Place Rouppe 17, Brussels 1000, Belgium (Formerly Sandton Hotel Pillows Brussels)
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 198 Hotels in Brussels
Price Range: $180 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pillows Grand Hotel Place Rouppe 4*
Number of rooms: 43
Official Description (provided by the hotel):
Pillows Grand Hotel Place Rouppe is a small and personal hotel in the historic city center of Brussels. Housed in a fully renovated, stately landmark, you will find this modern hotel. The hotel immediately imposes a great impression. Spending a night at the Pillows Grand Hotel Place Rouppe, one of the finest luxury boutique hotels in Brussel, is an experience to hold on to. The 43 comfortable and stylishly designed rooms are specifically catered to our guests' needs. A king size bed, the finest linens, a Nespresso coffee machine, a walk-in shower, a smart HD TV and wireless sound system are standard in every room. ... more   less 
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