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“Lovely boutique hotel. Great location”

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Pillows Grand Hotel Place Rouppe
Ranked #5 of 199 Hotels in Brussels
Certificate of Excellence
Reviewed April 3, 2014 via mobile

Our 1st time in brussels and have to say wot a lovely place. The hotel itself was so stylish and quirky. We had the top room 502. Room was stunning and as it was my boyfriends birthday they had a nice wee card on the bed wishin him a happy birthday. The reception staff so nice and friendly. Only a 5 mins walk from grand place with loads of wee bars and restaurants. Beautiful place and the hotel made our stay pleasurable. Will defo return to brussels and stay in the sandton pillows :) xxx

Stayed: March 2014, traveled as a couple
Thank Lgalla207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 - 380 of 905 reviews

Reviewed March 30, 2014

This hotel was stylish & pretty and the room itself is of decent size. I must highlight that the bed was so comfortable that we slept like babies and woke up fresh after an eight hour sleep (my BF has insomnia & I am a very light sleeper)! The location is very convenient too, with a 3 Michelin star restaurant next to it and few other dining options alongside with 2 bars. Just a mere 3 - 5min walk to the tram stop. The reception staffs were helpful as well and our overall experience with this hotel is very pleasant.

  • Stayed: March 2014, traveled as a couple
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Thank Emmalena29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014

We stayed here for one night. Good location on square in relative rough neighbourhood.
10 min walk to centre, station. Street noise and airplanes during night bit irritating.Very friendly staff. Very clean,odourless room, no bath but only shower, extra shelf in bathroom would be handy when staying for longer periode. Very good, large and wide bed. Breakfast no too much choice but what's on offer is very tasty, good quality.

  • Stayed: March 2014, traveled as a couple
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Thank pawel-and-natalya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014

Amazingly comfortable beds and great staff who are always very helpful. I also stayed one night at the Sheraton which was terrible compared to the wonderful sandton pillows. The hotel is walking distance from Brussels midi station and also grand place

Stayed: March 2014, traveled as a couple
Thank HariNavasothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2014

This was an unusual hotel style, quite quirky. The surrounding location was not very appealing however don't let that put you off. It was a straight forward 10 min walk from the midi station, and again 10 from the central square and other attractions. Apparently close to metro aswell although we did not use. The hotel has a boutique style, was well kept and very clean. Nice bar area and breakfast restaurant. Room was fine nicely decorated, although bathroom too small for our preference with no shelf for storage. Having said that for one night it was fine. Breakfast was nice all self service but fresh and well presented.
Service was ok. Not very forthcoming generally, having said that the receptionist did enquire for us at the restaurant opposite for an available table, which we appreciated.
A few strange things, the corridor lights are motion sensor, fine if they came on, but had to walk a few metres in pitch black, not easy! Also all the useful leaflets and info on the city are downstairs not in a public place, found when leaving! And we didn t feel comfortable with the luggage storage situation, they did keep for us in open reception area, but no ticket system or anything, therefore I would question the security, particularly in the area the hotel is located. Overall the stay was fine for a short stay, probably would not return to the city, but would recommend the hotel if you are looking for a small boutique style hotel with good location and don't mind limited services.

Stayed: March 2014, traveled as a couple
Thank Bodwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

We stayed at the hotel recently and it is in a very good location to the main Brussels square (about 5 - 10 minutes easy walk). The hotel is comfortable however the street can be noisy. We had to leave the window open to cool the room down and therefore we experienced all the traffic especially the garbage trucks in the morning.

Staff were friendly and the hotel definitely has a very modern look. Parking is approximately 200 metres away. In summary - very good location and neat, tidy hotel.

  • Stayed: March 2014, traveled as a couple
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Thank SydneyTraveller_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

We booked this hotel based on the reviews of other guests for my 40th birthday as a weekend away treat to see Lang Lang in concert.

On arrival we were happy with the hotel. Lovely welcome by the staff who were pleasant. The hotel looked clean and nice and when we got to our room we where on the first floor overlooking the square which again during the day was lovely (but noisy at night)

The hotel is right on the edge of a run down area where it didn't feel safe at night with people constantly looking at your bag and the feeling if you had to have your wits about you. Again you have to walk through this area to get to Brussels Midi train station which during the day is no problems but beware at night!

The following morning the breakfast was disappointing, following previous reviews of an "american breakfast" we were disappointed to find it was a continental breakfast with one staff member (male) doing his best to be friendly and run the breakfast whilst another member of staff just wandered round letting him do it. And for a 4 star claim plastic flowers in plastic vases on the tables is not what you expect.

On our return from a day trip to Bruge, which we highly recommend, we asked the staff for a coffee and were told no as she didn't know how to do it. The same member of staff again refused us a hot drink when we returned later that evening just after 11pm following a concert at BOZAR stating that the bar was closed, this being a saturday night!

All in all the first impression was good but it has been let down by poorly trained staff and also its location.

I personally wouldn't rate this as a 4 star hotel but more a 3 star at this time.

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  • Stayed: March 2014, traveled as a couple
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4  Thank karl h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHesp, General Manager at Pillows Grand Hotel Place Rouppe, responded to this reviewResponded May 23, 2014

Dear Karl H,

I would like to thank you for taking the time to write your impression at the Pillows Hotel. I read your remarks with great attention and am glad you had a nice welcome, but saddened for the negative memory you keep of the rest of your stay. I am deeply sorry that the bar service wasn't at your convenience. Your constructive remarks retained my consideration, as we now changed to a better trained bar team in order to serve you better in the future and avoid this situation.

I would gladly welcome the opportunity to reverse this and hope we can offer you a better image of the Pillows Hotel on your next visit to Brussels. Thank you again for your appreciated feedback, that can only ameliorate our quality of service.

In the hope to hear from you, I remain at your entire disposal.
Peter Hesp - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pillows Grand Hotel Place Rouppe

Address: Place Rouppe 17, Brussels 1000, Belgium (Formerly Sandton Hotel Pillows Brussels)
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 199 Hotels in Brussels
Price Range: $203 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pillows Grand Hotel Place Rouppe 4*
Number of rooms: 43
Official Description (provided by the hotel):
Pillows Grand Hotel Place Rouppe is a small and personal hotel in the historic city center of Brussels. Housed in a fully renovated, stately landmark, you will find this modern hotel. The hotel immediately imposes a great impression. Spending a night at the Pillows Grand Hotel Place Rouppe, one of the finest luxury boutique hotels in Brussel, is an experience to hold on to. The 43 comfortable and stylishly designed rooms are specifically catered to our guests' needs. A king size bed, the finest linens, a Nespresso coffee machine, a walk-in shower, a smart HD TV and wireless sound system are standard in every room. ... more   less 
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