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“Very good intimate hotel”

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NH Brussels City Centre
Ranked #95 of 199 Hotels in Brussels
GreenLeadersBronze level
Zagreb, Croatia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Very good intimate hotel”
4 of 5 bubbles Reviewed June 1, 2013

the first image of the hotel - i.e. the TA photos, and the lobby itself - don't reveal what the rooms are all about. and they are pretty, modern, not too big but of sufficient area, with many rather convenient small designer details (e.g. LED reading lamps, wardrobe glass door - not to leave anything behind, plenty of light, perfectly arranged light switches, small but greatly designed bathroom,...). in bathroom, there is a wall-to-wall shelf around the sink, providing ample space for your bathroom belongings. the bathroom itself is not huge, but it's not too tight either. the hotel offers shampoo, etc., but also bathing sponge (!). tv set is modern, fridge big enough for some cheese you might buy in the city... beds are very comfy, with good pillows, and as said with reading lamps. what I particularly liked were wooden (or something) floors, and everything was perfectly clean.
the hotel is located in the beginning of Avenue Louise, a rather chic area close to city centre, and just in front of it there is tram stop for lines 92 and 94, running down to Rue de la Regence, which passes by Sablon (3 stops) and Place Royal and Royal Museum (4 stops, 10min walk to Central Train Station). At 100m there is the Louise metro station. the EC is at some 20-ish minutes walking distance through Ixelles (eastwards). for who's interested, the upmarket shops by famous designers are around the corner at Waterloo street...
with such great location, there is certainly some city noise in rooms. however, the hotel photos are somewhat misleading: despite its narrow front facade, it is rather elongated and rather big, hence more quite rooms are in the back, facing lateral streets. if I recall well, smaller room numbers are on the front.
this hotel has the best breakfast I've seen in hotels. the breakfast tables have it all: from bread and pastry/croissants, eggs/waffles/grilled vegetables, to - above all - fresh fruits and freshly squeezed juices. I cannot think of anything they didn't have there!!! btw, all was tasty, including bread, and cheese and ham (which tend to be of lowest quality in hotels...)
the lobby and the breakfast room with their rather low ceilings are an understatement compared to the
size of the hotel, but that is an advantage, because the hotel seems rather intimate, as if you enter a residential house, not a hotel.
the staff is excellent, although not too much smiling. I would certainly excuse them for it, since I've seen hotel guests change daily in big numbers, and the receptionists would serve three people simultaneously, with exquisite speed and efficiency.
one minus goes to elevators, which need some refurbishment...
this hotel was a rather pleasant surprise, since it has really good modern rooms, and it is very well located.

Room Tip: rooms in the back, facing lateral streets, are less noisy. rooms on higher floors have some great vi...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happybypleasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Tripoli, Libya
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed June 1, 2013

I arrived with three heavy bags, no offer of help or even a trolley. Sadly a sign of things to come.

Get to my room and someone is hoovering at 23.30 above me. Breakfast room too small for amount of guests, scrum for food and even a table if you arrive at the wrong time. Selection pretty limited.

Internet terrible, logging in every 12 hours and if you have multiple devices its a real pain. In fact, the signal is strongest in the fitness "suite", which is lucky as with only two machines and some free weights, you may have to wait for a work-out.

By far the biggest gripe is the lifts, there just isn't enough for the number of guests. Average wait time was five minutes and by the end of my four night stay two of the three lifts were out of order.

Never again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brussels hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 30, 2013

I definetly expected more from an NH.
Breakfast horrible.
Internet a nightmare since you have to log in with different user and password every 12 hours, they say 24, but its actually 12. Internet quality is very poor, I could not even download a 2 min video from youtube.
Elevators work very bad and even worse when the hotel es completely booked.
In general experience was poor. Room size, furniture and accomodations were at the ok but below other experiences I had at NH.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarenMesserer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed May 13, 2013

Managed to get a very good deal through Expedia in advance. Hotel in good location (10 minutes walk to grand place) with Metro nearby.

Double Room consisted of two single beds on wheels with no brakes (bit like a hospital!) but other than this issue room was simply OK for price paid.

Service was incredibly poor - over the course of our two days there were numerous people making a number of complaints (manager never available!) which didn't bode well for us, but despite the feeling the staff had no interest in serving customers they did nothing to offend. However, on arrival home, had to ring my bank as 50euros was missing from my account, and had been taken by NH Hotels. I had to ring NH to ask why and the receptionist kept putting me hold (despite the cost of the international phone call I had to make!) and could not explain why they had debited that amount of money as hadn't taken anything from room. Eventually, on ringing Expedia they explained the hotel had a policy of taking 50euros from card on check-in! I have happily allowed this before at other places.

However, my issue here is that this was not mentioned by the staff at check-in, and the 'trainee' specifically stated that when I handed card details over it was just a guarantee and no money would be taken. If this was hotel policy, then I imagine she should have known this. This would have saved me the hassle of contacting my bank when back, and wasting money ringing this hotel company abroad.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matt642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed May 4, 2013

I stayed one night in NH Brussels City for business. Someone else had made the reservation for me and this was conveniently located for my meetings. But, I will never stay there again. Service is bad, rooms are not clean. The room I had seemed to lack a good makeover - old decor/ furniture and air condition not working (nor the window) - so the room was so hot that I did not sleep much. When I called this to the staff's attention, they basically told me that it must have been me that could not make it work.....2 min. later I overheard another client complaining about the same. Guess we both do not know how to operate the air condition. Restaurant staff was not kind either and the breakfast below average in quality. When I requested an iron board, they send up an old one that did not work. It just did not seem that anything was in working. Hope the hotel owners will make a major investment to bring this up to NH otherwise very reasonable standard.

Room Tip: Yes, find another hotel.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chilnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 4, 2013

I needed somewhere to stay prior to a business meeting the next day. This was a familiar situation: arriving late and leaving early, so pointless to spend money on frills. NH was just right. I had a standard room, which was small, but clean and comfortable. I particularly appreciated that the bed was comfortable and I slept well. As such it was excellent value for money (and much less than the other hotels I had been looking at). The location is fine too.

A detail: I always enjoy walking if I can; it took me a bit under half an to get to the hotel from Gare de Midi (Eurostar terminal). It was a pleasant walk

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 1, 2013 via mobile

This was my first stay at the NH City Centre in Brussels and the idea was to find a cheaper alternative to the Sheraton.
The NH is on the limit of the centre and a bit away from the Grand Place and surroundings (maybe some 30 min walk). But it has a tram station almost at the door and a metro station some 200-300 meters away. So, no prob to get transportation to anywhere.
The area is nice with some small restaurants and bars and a shopping area. But we always tend to meet at the Grand Place and have not tried anything close to the hotel.
The NH is confortable but rooms are rather small. Mine was directed to a secondary street. No views but no noise. Some colleagues had views for the main street and complained abt traffic noise.
Breakfast was ok but nothing special.
Overall a good option for a short stay in Brussels. Not many frills (wifi available is available in the room but at a very slow speed - and I mean really slow) but also not too expensive (cheap and Brussels don't go hand in hand...).
If you are too quality oriented, I suggest you dig a bit more.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoaoF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Brussels City Centre

Property: NH Brussels City Centre
Address: Chaussee de Charleroi 17, Brussels 1060, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Green Hotel in Brussels
#53 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Brussels City Centre 4*
Number of rooms: 246
Official Description (provided by the hotel):
NH Brussels City Centre is conveniently located right next to the prestigious Avenue Louise shopping street in the heart of the uptown center of Brussels, with many restaurants and bars nearby. The hotel is within 15 minutes of the European Commission and Grand-Place, and you can walk to many major sites and attractions in just 15 minutes, including famous museums, the Midi Station, Parc de Bruxelles, Royal Palace and Place du Grand Sablon. ... more   less 
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Also Known As:
Nh Brussels City Centre Hotel Brussels
Nh Hotels Brussels
Nh Hotel Brussels

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