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“Hideously noisy, cramped, outdated”

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NH Brussels City Centre
Ranked #95 of 199 Hotels in Brussels
GreenLeadersBronze level
Glasgow, United Kingdom
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Hideously noisy, cramped, outdated”
Reviewed December 9, 2012

Normally in Brussels I stay somewhere nice but this was a last minute trip. The hotel was about €190 so I expected semi decent for this price, but....

The NH hotel is in a central Brussels location, and is very poky and cramped. Reception is reached by climbing down a set of stairs.

Arriving in the room things get worse, the room itself being very cramped indeed, I was glad to be travelling solo as there was only enough room for me and my cabin sized suitcase, definitely a couple with larger bags would have struggled. It's been a long time since any money was spent on this place room was dingy and tired looking.

Bathroom was a bit of a disaster, was one of those showers "over bath" which I could get into okay but my colleague told me was a struggle for him as he's a bigger guy. Then, I could not get the button on the bath tap to pull up (so as to flick on the shower rather than the bath tap). I'm a fit and healthy sort of girl, definitely not frail but after 10 minutes of struggling I called reception only to be told "everyone says this you just have to keep trying it's just very difficult"!

Eventually I managed to use the keyring from my house to wedge under the button and wrench it up that way, so 15 minutes of struggle for my 5 minute shower as I was now pushed for time for dinner. Toiletries were very sparse and budget quality.

After dinner I returned to the room intending to check my work emails, only to find that the wi-fi ran so slow as to not be able to access my VPN before timeout. Gave up and tried facebook, nope too slow to load my home page there too - less than dialup speed.

Turned on the ancient cathode ray tiny portable tv to find only English language channel was CNN so spent the evening flicking between German and French language tv.

Finally gave up and attempted to sleep, bed hard and uncomfortable and room only single glazed, the kind of windows I have on my shed at home, which don't block out any noise, the tram line is outside so it sounds like a tram coming through your window all night, and when the trams eventually stop there are drunk people shouting. All normal for a city centre I guess, but what's NOT normal is the single glazing!

After a sleepless night I went down for breakfast feeling exhausted. Breakfast was a buffet, adequate but low quality. A real shame as I look forward to nice bakery items normally in Belgium, but these are not to be found here, it's the cheapest of the cheap.

Back up to the room to struggle with the shower (had to use shampoo as shower gel there were so little toiletries) and then thankfully to check out and vow never to return.

All this for €190 a night - just awful.

Room Tip: Just don't do it to yourself.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SusansBackInScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,295 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
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  • Dutch first
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English first
London, United Kingdom
Level Contributor
78 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 30, 2012

The hotel is central and always seemed busy; rooms are small but clean; beds are firm and uncomfortable. Bathroom is also small but functional, shower is in bath. Little provided in the way of toliteries, apart from shampoo and bath gel, and a small bar of soap. TV is old style CRT and has only 2 English (news) channels. Breakfast buffet is adequate and has wide range of choices.

Room Tip: High floor away from lift
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  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank gs488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 22, 2012

I travel to Brussels a lot and normally use NH Du Sablon. A reasonable hotel with good sized rooms (I am there again next week). This week I stayed in the NH City Centre.....my last visit. Downstairs it is quite modern and fresh... However, beware. The rooms are tiny and very very tired. Public areas beyond the ground floor are frankly shabby. This is way overpriced and I would find it hard to recommend to any travellers. If you like a small room, bathroom without a bath and smaller that the average cloakroom, this could be the place for you...if you desire something comfortable I suggest you look elsewhere. 167 euros incl breakfast is a joke....

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AandAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brussels hotels

Zuerich
Level Contributor
134 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed November 19, 2012

As a gap night in a business trip I stayed one night in Brussels, but wished I had stayed elsewhere. This hotel has been renovated in the last decade, but the rooms are small and fitted out clearly to fulfil a check-list of what needs to be in a star-rated hotel, rather than because of any intelligence of design or care about quality of furnishing.
The desk in the room was small and the melamine side was cracked, two of the lights did not work, and the toilet smelled “musty”. The room was clean, but the overall impression of its condition was a bit rough, and poor quality materials. The room itself was noisy due to a combination of poor quality old windows and lots of street noise.
The breakfast the next morning was also a disappointment. The quality of the food was poor, the juice was synthetic, and the coffee from an automat.
The one clear bright aspect of the visit was that the service at the front desk both on check-in, and also the overnight desk-man were very helpful and courteous.
I will certainly try an alternative in Brussels the next time I need to stay over.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank canswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prague
Level Contributor
5 reviews
5 hotel reviews
Reviewed November 5, 2012

We spent there three nights in easter. HOTEL was easy to find. Room was adequate, clean, and quiete, with nice comfortable bed. Good choice of food for breakfast. In a walking distance to the centre.I would definitely stay here again.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michellePrague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2012

Never have I paid 160€/ night for such an ugly and extremely small room. I had barely space to open up my suitcase. Bed was unconmfortable and the room doesnt even have flatscreen TV which by now should really be standard in all NH hotels. Remote was broke as well.
Definitely overpriced and not worth money.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1915169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kecskemet, Hungary
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 22, 2012

Was good discount for weekend (80 €/double room). Room was proper for a 2 days stay, interned was working with breaks. Room was not very clean, bed is comfortable, breakfast on Friday excellent, but Sat. & Sunday much less choice of foods, but enough and free for the weekend. The room keycard had to be reinstalled every day.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank József G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Brussels City Centre

Property: NH Brussels City Centre
Address: Chaussee de Charleroi 17, Brussels 1060, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Green Hotel in Brussels
#53 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Brussels City Centre 4*
Number of rooms: 246
Official Description (provided by the hotel):
NH Brussels City Centre is conveniently located right next to the prestigious Avenue Louise shopping street in the heart of the uptown center of Brussels, with many restaurants and bars nearby. The hotel is within 15 minutes of the European Commission and Grand-Place, and you can walk to many major sites and attractions in just 15 minutes, including famous museums, the Midi Station, Parc de Bruxelles, Royal Palace and Place du Grand Sablon. ... more   less 
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Also Known As:
Nh Brussels City Centre Hotel Brussels
Nh Hotels Brussels
Nh Hotel Brussels

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