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“Really nice hotel”

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The Hotel - Brussels
Ranked #16 of 199 Hotels in Brussels
A TripAdvisor Member
“Really nice hotel”
Reviewed May 15, 2014

I loved the hotel and the design is unique , the view from room was so nice , the only issue was the parking fee is so expensive (35 euros) per 24 hours is too much and beside I used the GPS it took me from the wrong way so I hardly found how to get access to the hotel

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear TripAdvisor Member

Thank you for highlighting The Hotel design, and the view that we offer of the Brussels’ skyline.

A convenient and secure underground parking lot with 130 spaces is available in The Hotel, for a daily rate of 35.00 EUR/day. Alternative parking places are available in the neighbourhood, and my colleagues will gladly inform you about them.

Thanks for sharing your GPS experience. Recent GPS devices should recognize The Hotel Brussels. If not, I would advise to enter our location (Boulevard de Waterloo 38, 1000 Brussels) in your GPS device in order to receive the correct driving instructions. I hope this helps!

I hope we are able to welcome you back to The Hotel during your next visit to Brussels.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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Manchester, England, United Kingdom
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 15, 2014

My girlfriend and I stayed in The Hotel Brussels for 3 nights in May 2014 for our Anniversary, the hotel itself was of a very high standard, the entrance way into the hotel is very impressive, with complimentary sweets and cucumber water while you wait to check in. Once we had our key cards we went up to our room on the 16th floor (in one of 6 very fancy lifts), the room itself was exceptional, great views, very modern, and well kited out with complementary perks (free coffee/tea, free mini bar, free toiletries). the only thing I found wrong with the hotel (and I'm purely picking here) is that in our room the rubber seal on the shower door wasn't water tight so we had to put towels down in front of the door to stop the shower from flooding the bathroom. And this isn't the hotels fault but we had some very loud neighbours, other than that it was pretty perfect, id highly recommend staying there if you want a bit of luxury. 5 stars out of 5 for me!!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Manchester614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear Manchester614

Thank you so much for this wonderful review & recommendation, following your anniversary stay in May.

It will be my pleasure to welcome you each time you visit Brussels. Don’t hesitate to get in touch via yves.frateur@thehotel.be, so I can assist you with your next reservation.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Köln
1 review
Reviewed May 14, 2014

We were very happy with our stay at The Hotel. Atmosphere, stuff, view, design. Only the spa - even if the view is amazing - is a little small with only 2 beds to relax. It was too crowded. But we will definetely come back!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Holger L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear Holger L

Thank you for reviewing & rating The Hotel with 4 stars. I will be more than happy to welcome you back to The Hotel during your next visit to Brussels. Please don’t hesitate to get in touch via yves.frateur@thehotel.be, so I can make your next stay even more sparkling!

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2014

stayed at this hotel with my partner for 2 nights, beautiful hotel and the location is great, right next to the train station and the trams. The rooms are very morden, clean and the showers are awesome. The staff are very friendly as well and we had a lovely room on the 15th floor with a beautiful view.. all in all a beautiful hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cathy065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear Cathy065

I’m proud to read that you & your partner enjoyed a relaxing weekend at The Hotel, and that the beautiful Superior rooms lived up to your expectations.

I hope we may welcome you again to The Hotel in the future.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Theux, Belgium
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed May 14, 2014

The Hotel lives up to it's excellent reputation. Everything and every member of staff has fully met my expectations. Modern and functional design makes this hotel even more pleasant to stay in. Convenient location near the heart of Brussels.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Frans J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear Jacobs F

Wow. That’s amazing feedback. Thanks for sharing this great comment, which is warmly welcomed.
I wish you a magical day, and I hope we are able to welcome you back soon.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
1 review
Reviewed May 13, 2014

The room was amazing and comfortable! Very quiet to sleep on a friday night.
The location is ideal, in the center of Brussels. The sauna was also very proper and the view was amazing. Nothing bad to say.


  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Delhaye V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear Delhaye V

Thanks for the 4 star review of you recent stay in The Hotel. I hope I may welcome you again to The Hotel for a full 5-star experience. Don’t hesitate to get in touch via yves.frateur@thehotel.be, if I can assist you with anything.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 13, 2014

The location of this hotel is great. In between nice areas of Sablon and shopping streets. The rooms are very modern, although if you don't like really stark modern the lines are so clean you may find it lacking in charm. The service is very Belgian. Not perfect, lots of funny rules about things. Can't eat the dining room menu, in the bar, and the bar is separated only by small half wall..... In any case, you would have a nice stay here and would find this a nice choice. If you like better service and a bit more style,stay across the street at the Sofitel.

Stayed May 2014, traveled on business
Helpful?
Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, Community Manager at The Hotel - Brussels, responded to this review, May 28, 2014
Dear M F

Thank you for reviewing The Hotel.

Please accept my apologies for the inconveniences you experienced. The Restaurant manager is informed, and he’s very grateful that you shared your valuable feedback. It allows him to further improve our services.

I hope we may have the opportunity to prove our 5-star service to you during your next visit to Brussels. It will be my pleasure to personally assist you with your next reservation, so please don’t hesitate to contact me via yves.frateur@thehotel.

Warm regards

Yves Frateur
Community Manager
The Hotel. Brussels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel - Brussels

Property: The Hotel - Brussels
Address: 38, Boulevard de Waterloo, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 199 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
Official Description (provided by the hotel):
The Hotel is changing Brussels. One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility. The Hotel changes the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services on every visit. ... more   less 
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