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“Great view over Brussels”

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The Hotel - Brussels
Ranked #17 of 199 Hotels in Brussels
Reviewed October 16, 2013

Totally renewed hotel on Boulevard Waterloo, near Avenue Louise.
Carpark underground in front of hotel for about 14 euro a day. Nice and modern looking entrance and lobby. Rooms are small but with efficient concept and modern design: window with spectacular view from 17 th floor over Brussels.Bathroom is integrated in the room only separated by small mirror so privacy is minor. Rainshower and aminities are in room also safe ,flatscreen tv, airco and free wifi (good) and minibar. We had lounge access on 24 th floor with more great views over the town. Breakfast is on groundfloor restaurant rather basic for such hotel .
Shops and restaurants are nearby, Brussel city centre and Market , museums and theatre are on walking distance.
Good price quality.

Room Tip: Choose higher floor room with view!
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  • Stayed: October 2013, traveled on business
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1  Thank omc59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 21, 2013

Dear omc59,

Thanks for your honest feedback related to your recent stay at The Hotel, this is much appreciated.
I do hope you will stay with us again when in Brussels.

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,740 - 2,746 of 4,994 reviews

Reviewed October 16, 2013

This is a very lovely ,clean ,and pleasant hotel .I was on a high floor with a wonderful view of all the city. It is a modern room with all comforts. It is a few minutes from two metro stations.Taxis everywhere,and right across the street numerous shops.five minutes away a shopping center.Good and quiet airconditioning. The rooms are ideal and quiet.The only negative I had encountered is that ,at breakfast much before closing time, the staff clears all emty tables,and forbids anyone else entering the room.They tell the customers to go to the hotel lobby to eat.The breakfast manager is very rude argues and quarrels with the customers.Besides this everything else is satisfactory,and the rest of the staff at the reception desk
are very polite and helpful.

  • Stayed: October 2013, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Ioannis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 21, 2013

Dear Ioannis L,

I'm delighted to read that you had a very good stay at The Hotel. I would like to apologize for the inconvenience you encountered during breakfast, and I will address it to our Restaurant Manager for follow-up.

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

The Hotel is an oasis of luxury in the heart of Brussels.
Very nice to have a carpark at the hotel, very good location to go shopping or make a city walk.
Beautiful view from the higher levels; we could use the Panoramic Lounge which is luxureous.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with this hotel
Thank Hannah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 21, 2013

Dear Hanna,

Thank you so much for the 5 star rating! I'm delighted to read that you enjoyed your stay here, and I hope we may welcome you and your family again soon!

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

The rooms are great with brilliant views over the city. However, the staff, especially the reception and concierge are typically pretty weak. The breakfast buffet is not very comprehensive and the service slow. The fitness centre is really good for a hotel.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JonathanKlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 21, 2013

Dear JonathanKlein,

Thanks for sharing your feedback. Though I'm glad that you like our rooms and views, I'm of course disappointed to discover that our service didn't meet your expectations. We will definitely work on this.

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

The Hotel has a stunning decor and the room was exceptional, not to mention the view. Staff were also very friendly. As a light sleeper and frequent traveller, I was surprised at how much noise there was in the corridor. The banging of neighbours' doors woke me up at 5.30 and it sounded like the neighbour was showering IN my room.I was on the 23rd floor, not sure if this is the case for all other floors.
Given all the other qualities, I will try it one more time and hope that I was just unlucky.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 16, 2013

Dear Kay,

I'm a light sleeper myself as well so I understand how important silence is for a good night sleep. My apologies that you were bothered due to noise. We recently received similar remarks for the mentioned floor, and took action to solve this.

Please don't hesitate to get in touch with me via kelly.wouters@thehotel.be for your next stay, so I can make it a memorable one.

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

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Reviewed October 13, 2013

Well renovated, well located hotel, room was quiet BUT I find it pathtic to have to pay the parking (24 Eur for 4 hours) with a 270 Eur non standard room and a complimentary bar. Was the first time and will be the last time I book this hotel. There are other ones offering more value.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Philippe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 15, 2013

Dear Philippe,

To be honest I'm very disappointed to read that you think that The Hotel is well renovated, offers quiet rooms and is well located but still rate us with a 1 star because of the price of the parking. Especially since we are very transparent and clearly communicate the price of the parking on our website (> facilities > parking), as well as at the entrance of the parking itself. I notice you mention you paid € 24 for 4 hours parking. This must be a mistake since the price is € 19 for 4 hours, and € 24 for 6 hours. I will personally get in touch with you to look into this.

To clarify for future guests: room rates vary depending on the day of the week and the hotel's occupancy levels. Parking is never included in a room rate, except for special 'packages' like The Urban Spa Package. For every room type guests can enjoy free Wi-Fi, a complimentary minibar, and access to The Urban Spa & Fitness. The non standard room categories Deluxe Panorama (Corner) Room, Panorama Suite and Splendour Suite offer some extra advantages on top of that: breakfast is included in the rate, as well as access to the Panorama Lounge for complimentary drinks & snacks with a touch of sky-high glamour.

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

I have just return from a business trip in Brussels and I stayed in the Hotel for a first time. The Hotel is very elegant including both the lobby, bar and the rooms. In the rooms the beds are very comfortable with quality bed linen and in the bathroom you will also find good quality towels (after an excellent shower). The only thing which might be improved are missing vegetables in the breakfast.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Henrich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBrusselsManager, DotCom Manager at The Hotel - Brussels, responded to this reviewResponded October 16, 2013

Dear Henrich K,

I'm delighed to read that you enjoyed your stay here. Thank you very much for taking the time to share your thoughts with other travelers.

I truly hope you will stay with us again during your next business trip in Brussels!

Warm Regards,

Kelly Wouters
DotCom Manager
The Hotel. Brussels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel - Brussels

Address: Boulevard de Waterloo 38, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 199 Hotels in Brussels
Price Range: $142 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
Official Description (provided by the hotel):
The Hotel is changing Brussels. One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility. The Hotel changes the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services on every visit. ... more   less 
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