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“Upmarket Hotel near Parliament”
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #19 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 10, 2010

Have now stayed here three times and have never been disappointed. The hotel has an interesting layout which, especially in the summer, allows outside drinking & dining. The rooms are pleasant if a little ornate. They are clean and well-equipped. Breakfast is good but expensive. I haven't had an evening meal here - several nice restaurants nearby and bars in the Place du Luxembourg are good and cheaper alternatives

Staff in the Stanhope are helpful but not too friendly. Mind you, many of the guests seem to be there in business and so mainly was efficient rather than jovial service. Will return here in the future.

Stayed: December 2009, traveled on business
3  Thank SaldeanTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, Stanhope Management Team at Stanhope Hotel, responded to this reviewResponded February 15, 2010

Dear Guest,

We would like to thank you for having taken the time to share your experience through the Tripadvisor website.

We can assure you that nice comments like yours are mostly appreciated by our staff members.

During weekdays, we have guests that come to Brussels for business purpose and during the weekend, we have clients that are coming on Leisure City trips. The Stanhope Team, trained for a personalized service, is trying to adapt immediately to the needs of each kind of visitor.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next stay in Brussels, we remain,

Yours sincerely,

The Stanhope Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 - 567 of 1,231 reviews

Reviewed January 8, 2010

I really like this hotel. The service is truly exceptional - everyone I encountered was helpful, efficient and attentive. I could not have asked for more. I stayed in a suite which was a very nice sized space and cleaned well. However, obvious marks on the sofa (bleach on a dark cover ?) indicated that it needed a cover replacement which, for the price of the accommodation, was surprising. As a focal piece this sofa gave me an overall impression of a tired lounge area, however the other furnishings were completely serviceable. The bedroom, by contrast, was very nice with a comfortable, clean bed with crisp and fresh linen. I slept well. The bathroom was a nice size with good quality amenities and, again, very clean.

  • Stayed: October 2009, traveled on business
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1  Thank surrideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, Directeur général at Stanhope Hotel, responded to this reviewResponded July 6, 2010

Dear Guest,

We would like to thank you for your nice review trough the Tripadvisor website .

We are pleased to hear you enjoyed your stay and we can assure you that nice comments are mostly appreciated by our staff members.

We have however taken good notice of your remarks concerning the living room and we would like to inform you that refurbishments works are still planned during 2010.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next stay in Brussels, we remain,

Yours sincerely,
The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2009

We arrived Friday afternoon for a week-end leisure trip to Brussels. The staff were very friendly and polite. We were informed about the trim rooms, sauna, etc. etc. and also about breakfast times. All of these supplements were included. The rooms were nice, clean and cosy with beds situated on the second floor inside the room. The beds were all very good. The bathroom was clean, and nice, and it looked newly refreshed. The shower was great with lots of water so we didn't need to run around to catch the water spurt.
All in all a great hotel almost in the midst of Brussels.

  • Stayed: November 2009, traveled with family
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1  Thank Raviolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, Stanhope Management Team at Stanhope Hotel, responded to this reviewResponded February 15, 2010

Dear Guest,

We would like to thank you for having taken the time to share your experience with the Trip advisor travelers.

We are pleased to hear that your stay met up on your expectations and we assure you that nice comments like yours are mostly appreciated by our staff members.

Looking forward to welcome you back in the near future, we remain,

Yours sincerely,

The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2009

My husband and I stayed here for two nights and was not overly impressed. The hotel is clean and beautiful, but that's about it. Service was poor, the room was quite small although beautifully decorated.
The back yard was lovely both for breakfast and afternoon drinks. The wasabi nuts thay serve along with your drink are great.
We did not care for the location. not many restaurants within walking distance.

  • Stayed: August 2009, traveled as a couple
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Thank loves-to-travel76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, Stanhope Management Team at Stanhope Hotel, responded to this reviewResponded February 15, 2010

Dear Guest,

We would like to thank you for having taken the time to write the review on the Tripadvisor website .

We are pleased to hear you enjoyed the cleanliness of the Hotel and the wasabi nuts. The backyard is indeed a peace of heaven to take breakfast and afternoon tea.

We have however taken carefully note of your remark concerning the service and as we are currently working to keep up the high standard in all departments, this will be very helpful in our next staff training.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next stay in Brussels, we remain,

Yours sincerely,

The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2009

Arrived at the hotel and was treated well and upgraded to a suite appointed with anties and all the necessities required for the 10 day stay there. The open courtyard was pleasant for breakfast or lunch and a good amenity. The staff was very accommodating, pleasant, and generally helpful for most of our needs. The hotel had a newer section, but we elected to stay in the older section for its history and charm, as well as the larger size of the rooms, even though the older mechanicals did not work as well as hoped and did not have the level of control as newer units afford (Heating and A/C mostly).

  • Stayed: July 2008, traveled with family
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Thank JcH1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, Stanhope Management Team at Stanhope Hotel, responded to this reviewResponded February 15, 2010

Dear Guest,

We would like to thank you for having taken the time to share your experience trough the Trip advisor website.

We are pleased to hear that your stay met up on your expectations and your nice comments have been forwarded to our staff.

Looking forward to the pleasure of welcoming you back in the near future, we remain,

Yours sincerely,

The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2009

Since Thon have taken over this hotel, it has become cleaner although I would not go so far as to say it was positively clean. Toiletries and towels are still good.

Some of the staff on the catering side try quite hard but some - though not all - of the reception staff are now plain awful. On one recent stay, for example, there was a completely unnecessary altercation as to whether I had paid for breakfast: the staff were wrong and were charm-free when I produced documentary proof. When I arrived here on a Sunday evening it seemed to be Basil Fawlty Memorial Day and again, particularly charmless staff. The bed on my last stay was really uncomfortable. It's not a bad location if it's the part of Brussels you want to be in and it's not a terrible place to stay but it's getting to be a place to tolerate rather than enjoy.

  • Stayed: September 2009, traveled on business
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1  Thank gettingaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2009

Beautiful hotel, charming romantic rooms (we had a duplex room).
Situated within walkable distance to the touristic center end in the european distric.
Breakfast is good quality but choice is not huge.
Value is great if you get internet discount rates (weekend).

  • Stayed: September 2009, traveled on business
    • Value
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Thank floret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 198 Hotels in Brussels
Price Range: $139 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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