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“Nice hotel friendly staff” 4 of 5 bubbles
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #21 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
london
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel friendly staff”
4 of 5 bubbles Reviewed February 18, 2014 via mobile

Was there in Jan enjoyed the stay in a pretty traditional room, lovely lobby and friendly staff was very helpful. A bit far from the centre but close to the sights. Very pretty decor and generally nice place for few days in Brussels

Stayed January 2014, traveled as a couple
Helpful?
Thank lena812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, February 25, 2014
Dear Guest,

We would like to thank you for having chosen our Hotel for your stay in the Belgian Capital and for having shared your wonderful experience with the Tripadvisor travelers.

As our staff is doing their utmost to make the stay of our guests into an experience of ‘a home away from home’; it is our pleasure to share your praising words with them.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Dalia and her team were exceptionally friendly, patient and warming to both of us. The hotel was kept beautifully clean and extremely peaceful. I was able to communicate with the team via email allowing them to help me chose a lovely restaurant on Valentines evening.

Our Junior Suite was part of the 'House of Queens' and the room was very nice in size providing a separate entrance, bathroom (2 sinks, bath and shower), cloakroom, sitting room and lovely comfortable bed. There was even a switch to turn the speakers on in the bathroom allowing your to listen to what was on TV.

The location of the hotel mean a short 5 minutes walk to the Grand Palace down into the centre of Brussels high streets.

I have no hesitation on coming back!

Room Tip: Talk direct with the hotel and they will ensure you get the right room for your stay :)
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RussellThrift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, February 19, 2014
Dear Guest,

We would like to thank you for your wonderful feedback we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay and that our services completely met your expectations.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 30, 2014 via mobile

We stayed at this hotel as part of a trip visiting the Belgian Christmas markets in 2013. We arrived before check in (thinking we would just drop our bags off) but we were told that our room was ready and were able to check in. The room was fantastic. It was a suite with a separate living room and bedroom with four poster bed. The height of luxury. As we had checked in early we weren't able to immediately enjoy our half bottle of champagne and strawberries but we enjoyed them on our return from the markets. The staff provided us with maps to be able go out and enjoy the markets. The location of this hotel is a 15 min walk from the Grand Place so we felt that once we were out, we were out for the day, however there is a Metro station just minutes away. The breakfast in the morning was great, with a wide selection of hot food, pastries, cereals etc and was included as part of the package we had. We really enjoyed how late it was available which meant that we did not have to be up early to eat (as is so often the case). We would definitely choose to stay here again when we were looking for a little bit of luxury.

Stayed December 2013, traveled as a couple
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, January 31, 2014
Dear Guest,

We would like to thank you for having taken the time to share your lovely comments with the Tripadvisor travelers.

We are pleased to hear that you enjoyed your stay; especially the location, the room decoration the breakfast services and the romantic package.

It has been a pleasure to make your trip in Brussels into a special moment and sharing positive feedback like yours with our staff members makes it even more special for us.

Looking forward to the pleasure of welcoming you back on your next visit to Brussels, we remain,
Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed January 28, 2014 via mobile

Not as grand as it thinks it is. A bath tub with no plug; so parsimonious. The shower with a range of temperature choices (too hot or too cold). The shoe shine that wasn't - boots smeared with a thick coat of polish. Oh, dear!

Stayed January 2014, traveled on business
Helpful?
1 Thank LondonWanderingStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, January 31, 2014
Dear guest,

We would like to thank you for having taken the time to inform us of your experience on your recent stay in our hotel.

We sincerely regret that the hotel facilities did not completely meet your expectations and we hope you will accept our most sincere apologies for the inconvenience caused by this.
We would like to inform you that our Hotel has a large choice of rooms all in different sizes an decorations so please do not hesitate to mention your room preferences on a next stay.

Although your disappointment, we do hope you will give us the chance to show you that comments of our guests are taken seriously and they are helpful for improvements.

Looking forward to welcome you back at the Stanhope Hotel,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, England, United Kingdom
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 22, 2014

Great location near the European Parliament and the Metro. This is a fantastic hotel, with impeccable service, wonderfully spacious rooms, and a civilised library bar. The book-lined lifts are a sight not to be missed. The restaurant is a relaxed environment in which to entertain friends or business colleagues. I did not use the wifi. Perhaps tea and coffee making facilities in the rooms would add that final touch. The hotel is not cheap, but it provides a great experience that makes my frequent trips to Brussels more relaxed and enjoyable.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, January 31, 2014
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your nice feedback we received trough the Tripadvisor website.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and our staff members. It was our pleasure to make your stay in Brussels into a special relaxing moment.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

This hotel is beautiful! Could not fault it. The rooms are amazing and the service is very professional.

Breakfast was good with a large variety.

The staff in general were very helpful and attentive.

The hotel is about a 20 minute walk from the centre.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sabina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, January 20, 2014
Dear Guest,

We would like to thank you for your rewarding feedback on our hotel received trough the Tripadvisor website.

We are pleased to hear you enjoyed your stay in our property. As we try to maintain an outstanding service for our guests, it is a pleasure to share comments like yours with our staff members.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #21 of 200 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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