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Stanhope Hotel
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Reviews (1,272)
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All reviewsroyal palacestar hotelbeautiful hotelthe grand placeupgraded to a suiteeuropean quarterminute walkreception areametro stationeu parliamentsmall roomexcellent breakfastbusiness tripavenue louisevisit brusselseurostroon
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332 - 337 of 1,272 reviews
Reviewed January 28, 2014

Not as grand as it thinks it is. A bath tub with no plug; so parsimonious. The shower with a range of temperature choices (too hot or too cold). The shoe shine that wasn't - boots smeared with a thick coat of polish. Oh, dear!

Stayed: January 2014, traveled on business
1  Thank LondonWanderingStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded January 31, 2014

Dear guest,

We would like to thank you for having taken the time to inform us of your experience on your recent stay in our hotel.

We sincerely regret that the hotel facilities did not completely meet your expectations and we hope you will accept our most sincere apologies for the inconvenience caused by this.
We would like to inform you that our Hotel has a large choice of rooms all in different sizes an decorations so please do not hesitate to mention your room preferences on a next stay.

Although your disappointment, we do hope you will give us the chance to show you that comments of our guests are taken seriously and they are helpful for improvements.

Looking forward to welcome you back at the Stanhope Hotel,

Yours sincerely,

The Stanhope Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ehotel.de
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded January 31, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 22, 2014

Great location near the European Parliament and the Metro. This is a fantastic hotel, with impeccable service, wonderfully spacious rooms, and a civilised library bar. The book-lined lifts are a sight not to be missed. The restaurant is a relaxed environment in which to entertain friends or business colleagues. I did not use the wifi. Perhaps tea and coffee making facilities in the rooms would add that final touch. The hotel is not cheap, but it provides a great experience that makes my frequent trips to Brussels more relaxed and enjoyable.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded January 31, 2014

Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your nice feedback we received trough the Tripadvisor website.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and our staff members. It was our pleasure to make your stay in Brussels into a special relaxing moment.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely

The Stanhope Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014

This hotel is beautiful! Could not fault it. The rooms are amazing and the service is very professional.

Breakfast was good with a large variety.

The staff in general were very helpful and attentive.

The hotel is about a 20 minute walk from the centre.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Sabina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

We would like to thank you for your rewarding feedback on our hotel received trough the Tripadvisor website.

We are pleased to hear you enjoyed your stay in our property. As we try to maintain an outstanding service for our guests, it is a pleasure to share comments like yours with our staff members.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

Well located in the heart of things, great staff, comfortable beds, old world charm, and great touches like wooden valets for jackets and such. Love the book-lined elevators and the room service presentation is stunning - more silver than i've ever seen on one tray.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

We would like to thank you for your wonderful feedback we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay and that our services completely met your expectations.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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