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“Long weekend break” 5 of 5 bubbles
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #21 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Watford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Long weekend break”
5 of 5 bubbles Reviewed May 28, 2013

It was amazing we really chilled as the room had a proper seating area and then a bed room . Food was amazing too. We were very central to everything . The staff were very helpful and gave us the names of some lovely places to eat. Mentioned to the manager about not having hot drinks in the room within 10 minutes we were given a kettle , tea and milk as this is what I said I drank. We got to have the kettle for the three days we were there and fresh milk every day . All in all a really good stay . Would stay there again !! .

Room Tip: Make sure you book the duo double room .
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dolores S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 4, 2013
Dear Guest,

We would like to thank you for having taken the time to share your lovely comments with the Tripadvisor travelers.

We are pleased to hear that enjoyed your stay, especially the business room, the helpfulness of the staff as well as the tea & coffee facility services. As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.

It has been our pleasure to make your weekend into special moment and we look forward to welcome you back on your next trip.

Meanwhile, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,185 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Ayr, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Fantastic hotel, we stayed bed & breakfast & I can not give it enough praise, from the service of staff, who could not do enough for us, to the quality of the food, & the selection of choice for breakfast. The rooms are spotless clean & the décor is outstanding.This hotel has thought of everything to make your stay a memorable one.

Room Tip: We stayed overlooking courtyard quiet room on 2nd floor.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rosemaryScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 13, 2013
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding words we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay, especially the hotel decoration and the quality of our service.

As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.
Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed May 26, 2013

I stayed in this hotel for three days two nights. It was a 5 stars hotel and I was initially amazed with the hotel's garden outside the restaurant and feel, so I couldn't wait to check out the room.

Honestly the room was great for an old english country style theme, homely and cozy. The down side of things would be some areas could be dusty - curtain area. Not sure if they do vacuuming regularly. Bathroom was small but it worked fine for me.

The frustrating part is the hotel only offers 1 hour of free wifi and you have to pay afterwards even if you are willing to go to their lobby to surf Internet or use their guest PC. You only have 1 hour of free access regardless of what method/location you use. I felt cheated somehow because this is what the hotel's website says "Free wireless internet access is available throughout the hotel if you book your stay from our website. Guest PCs with free internet access are also available in the reception area". It is cheating in a technical way by offering 1 hour of access.

Reference from URL:http://www.thonhotels.com/hotels/countrys/belgium/brussels/stanhope-hotel/

Looking at the price I pay, I think overall I couldn't expect much on the service delivered even though it is a 5 stars hotel. Having said that, personally I would say my experience would be a better one if the hotel management has some integrity on the information sharing on the website. I wouldn't have booked this hotel if wifi is a chargeable item.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Professor_Meow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 4, 2013
Dear Guest,

We would like to thank you for having taken the time to inform us about your experience and for the nice comments on the room decoration as well as on our peaceful courtyard.

We have taken carefully note of your remark concerning the internet and we would like to confirm you that the information mentioned on our website is correct. 1 hour free of charge WIFI is offered to our guests if used in their room or another part of the hotel. It is completely free of charge at the computer in our lobby but also for each reservation made directly trough our website and for Thon Club Members as from the second stay. If inadvertently a mistake was made during your stay, please accept our most sincere apologies and feel free to contact our Front Office Manager to investigate and correct this matter for you.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed May 21, 2013

Recently stayed at the Stanhope on business. Very nice hotel and not like the usual faceless hotels you get in most cities.
Room was extremely spacious, good value and unique.
What concerned me initially was being an old property that it would be rather more noisy than one of the big recognised chains however I was pleasantly surprised that it was just as quiet as any I have stayed in. This due to location and an individual entrance hall creating a buffer from the outside landing.
Bed was very comfortable, internet a reasonable price and good speed.
Location excellent for the EU and plenty of restaraunts and bars near by.
Only complaints, though relatively minor were, lack of iron (you have to pay for pressing), hot water takes an age (like 5 minutes) to come through when you first turn on in the morning and evening. Room service menu also limited and extremely expensive.

Room Tip: the rooms facing on to Square de Meeus was where I stayed.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank critchdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear Guest,

We would like to thank you for having taken the time to inform us about your experience in our property and for the nice comments done.

We regret to hear about the issues with the hot water mentioned in your remark and we hope you will accept our most sincere apologies for the inconvenience caused.

As we are continually working on the level of our services, we can assure you that your remarks have been taken into consideration by the concerned department Manager to avoid reoccurrence in the future.

We do hope you will give us the chance to prove you that comments like yours are taken seriously and looking forward to the pleasure of welcome you back, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed May 19, 2013

The Stanhope was a nice hotel. It's not quite near the old city center but it's an easy walk through a beautiful park to get there (and honestly, I think it's much more quiet at the Stanhope than it would be in the city center). The staff were very helpful and nice. They recommended a great little area full of restaurants not far from the hotel that you can go to for dinner. There is a little mini-market around the corner for snacks, drinks, etc. and even some little restaurants around the hotel (although since it's a business district they aren't really open on weekends). If you are going to Brussels, this is a good place to stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMurph40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor Travelers and for your wonderful comments on our Hotel and surroundings.

We are pleased to hear that you enjoyed your stay and that the services met your expectations. It has been our pleasure to make your weekend in Brussels into a special moment.

Looking forward to welcome you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 13, 2013 via mobile

First impressions of thw hotel were excellent, room was great but the window didnt close properly.. The manager instantly tried to fix the window but couldnt so gave us another room which ended up being an upgrade to a suite that was even better than the first room. The breakfast was very good. Staff were very helpfull and spoke good english. My wides only moan was the lack of being able to make a hot drink in the room, all in all a superb stay and id definately recommend staying there.

Helpful?
1 Thank Keegoid
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear Guest,

We would like to thank you for your feedback and we are please to hear that you had a superb stay in our Hotel.

We have taken carefully note of your remark concerning the Tea & coffee facilities and we hope you will accept our most sincere apologies for the inconvenience. We would like to inform you that we as we are working on a permanent solution, we propose to bring a tray to the room upon simple request of the guest.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
High Wycombe, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

Just returned from a Friday overnight at The Stanhope and would like to record what a great hotel it is. Situated in the business district, near to the Parc du Bruxelles, it was close enough to walk to the Grand Place (about 10 mins) but not too close to be disturbed by late night revellers. Our room was spacious and comfortable, and the breakfast was wonderful with an excellent choice of dishes. The hotel had it's own underground car park which at €25 was great value. Although the journey driving into Brussels was a bit of a nightmare (but what city centre isn't) I would definitely stay here again when I next visit.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JFC275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding review we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay and that our services met your expectations. It has been our pleasure to make your Brussels’s trip into a special moment.

Looking forward to the pleasure of welcoming you back on your next trip, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #21 of 200 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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