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“Nice hotel”
4 of 5 bubbles Review of Stanhope Hotel

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Stanhope Hotel
Ranked #20 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Scotland
Level Contributor
108 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed November 7, 2012

Nice hotel but not a great location if your a tourist, probably better for business customers as was a fair walk from the grand Place etc.

Room was nice and comfortable and very quiet therefore it was easy to get a good nights rest. Breakfast was good although the continental breakfast was better than the cooked items.

They had a lovely courtyard where you can sit out and have a drink, however, we had to wait for a very long time to get someone to come and take our order which was unacceptable for a hotel of this quality.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LDS009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, January 23, 2013
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for having taken the time to inform us about your experience through the Tripadvisor website.

We are pleased to hear that you enjoyed your stay, especially the room and the sleep quality.

We have taken note of your comments concerning the breakfast and the terrace service and we hope you will accept our most sincere apologies for the inconvenience. We have informed the F&B Supervisor and we can assure you that the necessary actions have been taken to avoid reoccurrence in the future.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel in a near future, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,195 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Middletown, Connecticut
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

We recently stayed here for two nights during our two week trip in Europe as our last stop. The rooms are charming and spacious, although on two floors which can be tricky (narrow steps up to bedroom and bathroom). Walkable to most central areas including a nice little park where we ran to. Staff were outstanding, provided maps, got coffee for us in the morning, and arranged taxi service. Would definitely stay there again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 8, 2012
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding words we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay in our Hotel and that our services met your expectations.

As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.

We have taken carefully note of your comment concerning the duplex room and we would like to kindly suggest informing the reception about your room preference on a next stay. Our Hotel has a large choice of different room types which allows our guest to experience a different room every time they visit us.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

We were only in Brussels for one night (Friday), but the Stanhope was a perfect base - from here it's less than a 5 minute walk to the European Parliament. The staff were very welcoming and friendly (also very good with maps!), check-in and out was quick, and the hotel itself is beautiful. Our room was lovely, and the bathroom was very luxurious! I would definitely recommend the Stanhope to anyone planning a trip to Brussels.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tassimo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay and Brussels and for having taken the time to share your experience with the Tripadvisor Travelers.

We are pleased to hear that you enjoyed your stay and that our services met your expectations.

As we are currently working to provide a high standing of services; it is a pleasure to share positive feedback like yours with our Team Members.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

At the heart of the brussell, Stanhope hotel is a amazing boutique hotel. Very elegant rooms well designed. Fresh fruits and nice flovers welcome when you came in your room. Highly recommeded if you plan to visit brussell.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erkan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,
We would like to thank you for having shared your wonderful comments with the Tripadvisor Travelers and for your recommendations of our boutique Hotel.

We are pleased to hear that you enjoyed your stay and the special attention in your room.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

Quick check-in and check-out. Friendly and efficient staff. Breakfast very good by continental standards, Public rooms nicely decorated.
On down-side its a little far from the EU Institutions (other than the Euro Parliament which is nearby). Also no tea/coffee facilities in the room. And no pool. Perhaps a little overpriced,

Room Tip: Ask for a room at the back and away from lifts to ensure a quiet night's sleep
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaoimhinON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,

We would like to thank you for having chosen our Hotel for your stay in Brussels and for your nice comments on the staff, breakfast and decoration.

The Hotel is indeed located nearby the European Parliament but the subway or train takes you in a less than 5 minutes to the EU Institutions.

We also would like to inform you that we already have tea and coffee facilities in some of our rooms but on a simple request, these facilities can be provided in all rooms.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

I stayed here for two nights on a weekend, Saturday and Sunday. Absolutely loved this place and would recommend anyone visiting to stay here. We arrived well before check in, but the hotel was happy for us to go exploring and leave the suitcases there which they put in our room. The only downside was the breakfast could have been slightly better, my friend tried the melon and wasn't very impressed with it Try to avoid staying at the back particularly on Saturday night as there is a nightclub that will go on till 2am.

Room Tip: Towards the rear you will get the noise from the nightclub. Choose higher floor or a room nearer th...
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndMor247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor travelers and we are pleased to hear that our services met your expectations.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and the staff members. It has been our pleasure to make your weekend in Brussels into a special moment.

We have taken carefully note of your comments and we apologize for the inconvenience caused.
We would like to inform you that the Breakfast buffet has been completely refurbished and we hope you will have the chance to discover the new concept on a future stay.

In the area of the Hotel, there is no nightclub but we suppose that the music came from an anniversary party organized during the weekend of your stay. On a simple request, the Reception could have offered you a room change to a calmer part of the Hotel.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely
The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

This hotel is very nice, but unless you need to be in the area it is probably not worth it. It is very very convenient to the Trone metro and the nearby bus stops which seem to service half the bus routes in Brussels. There is nothing particularly wrong with this hotel, it just seems overpriced. Drinks at the bar are expensive, and internet service is outrageous. Service is good, check in was slow. Rooms are very small.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,

We thank you for having taken the time to inform us about your experience in our property and for the nice comments on our Hotel, service and location.

We have taken carefully note of your remark concerning the internet and we would like to inform you that we have special free Wifi conditions for our Thon card Members ‘Gold’. Please do not hesitate to consult our webpage to keep yourself informed of the best available rates and interesting packages. Our Reservations department and Front Office Manager are at your disposal for any information required.

In our Hotel, all rooms are different in size and decoration so we would like to kindly suggest for an eventual next stay to inform the reception of your room preferences.

We do hope to have the pleasure to welcome you back on a next visit to Brussels and remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #20 of 199 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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