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“Gem! Amazing customer service!”
Review of Stanhope Hotel

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Stanhope Hotel
Ranked #17 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 6, 2012

We recently stayed here for two nights during our two week trip in Europe as our last stop. The rooms are charming and spacious, although on two floors which can be tricky (narrow steps up to bedroom and bathroom). Walkable to most central areas including a nice little park where we ran to. Staff were outstanding, provided maps, got coffee for us in the morning, and arranged taxi service. Would definitely stay there again.

  • Stayed: October 2012, traveled as a couple
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1  Thank Christy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 8, 2012

Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding words we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay in our Hotel and that our services met your expectations.

As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.

We have taken carefully note of your comment concerning the duplex room and we would like to kindly suggest informing the reception about your room preference on a next stay. Our Hotel has a large choice of different room types which allows our guest to experience a different room every time they visit us.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 - 444 of 1,248 reviews

Reviewed November 5, 2012

We were only in Brussels for one night (Friday), but the Stanhope was a perfect base - from here it's less than a 5 minute walk to the European Parliament. The staff were very welcoming and friendly (also very good with maps!), check-in and out was quick, and the hotel itself is beautiful. Our room was lovely, and the bathroom was very luxurious! I would definitely recommend the Stanhope to anyone planning a trip to Brussels.

  • Stayed: October 2012, traveled with friends
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1  Thank tassimo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay and Brussels and for having taken the time to share your experience with the Tripadvisor Travelers.

We are pleased to hear that you enjoyed your stay and that our services met your expectations.

As we are currently working to provide a high standing of services; it is a pleasure to share positive feedback like yours with our Team Members.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

At the heart of the brussell, Stanhope hotel is a amazing boutique hotel. Very elegant rooms well designed. Fresh fruits and nice flovers welcome when you came in your room. Highly recommeded if you plan to visit brussell.

  • Stayed: October 2012, traveled on business
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Thank Erkan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,
We would like to thank you for having shared your wonderful comments with the Tripadvisor Travelers and for your recommendations of our boutique Hotel.

We are pleased to hear that you enjoyed your stay and the special attention in your room.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

Quick check-in and check-out. Friendly and efficient staff. Breakfast very good by continental standards, Public rooms nicely decorated.
On down-side its a little far from the EU Institutions (other than the Euro Parliament which is nearby). Also no tea/coffee facilities in the room. And no pool. Perhaps a little overpriced,

Room Tip: Ask for a room at the back and away from lifts to ensure a quiet night's sleep
See more room tips
  • Stayed: October 2012, traveled on business
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Thank CaoimhinON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,

We would like to thank you for having chosen our Hotel for your stay in Brussels and for your nice comments on the staff, breakfast and decoration.

The Hotel is indeed located nearby the European Parliament but the subway or train takes you in a less than 5 minutes to the EU Institutions.

We also would like to inform you that we already have tea and coffee facilities in some of our rooms but on a simple request, these facilities can be provided in all rooms.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

I stayed here for two nights on a weekend, Saturday and Sunday. Absolutely loved this place and would recommend anyone visiting to stay here. We arrived well before check in, but the hotel was happy for us to go exploring and leave the suitcases there which they put in our room. The only downside was the breakfast could have been slightly better, my friend tried the melon and wasn't very impressed with it Try to avoid staying at the back particularly on Saturday night as there is a nightclub that will go on till 2am.

Room Tip: Towards the rear you will get the noise from the nightclub. Choose higher floor or a room nearer th...
See more room tips
  • Stayed: October 2012, traveled with friends
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Thank AndMor247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor travelers and we are pleased to hear that our services met your expectations.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and the staff members. It has been our pleasure to make your weekend in Brussels into a special moment.

We have taken carefully note of your comments and we apologize for the inconvenience caused.
We would like to inform you that the Breakfast buffet has been completely refurbished and we hope you will have the chance to discover the new concept on a future stay.

In the area of the Hotel, there is no nightclub but we suppose that the music came from an anniversary party organized during the weekend of your stay. On a simple request, the Reception could have offered you a room change to a calmer part of the Hotel.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely
The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

This hotel is very nice, but unless you need to be in the area it is probably not worth it. It is very very convenient to the Trone metro and the nearby bus stops which seem to service half the bus routes in Brussels. There is nothing particularly wrong with this hotel, it just seems overpriced. Drinks at the bar are expensive, and internet service is outrageous. Service is good, check in was slow. Rooms are very small.

  • Stayed: February 2012, traveled on business
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Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,

We thank you for having taken the time to inform us about your experience in our property and for the nice comments on our Hotel, service and location.

We have taken carefully note of your remark concerning the internet and we would like to inform you that we have special free Wifi conditions for our Thon card Members ‘Gold’. Please do not hesitate to consult our webpage to keep yourself informed of the best available rates and interesting packages. Our Reservations department and Front Office Manager are at your disposal for any information required.

In our Hotel, all rooms are different in size and decoration so we would like to kindly suggest for an eventual next stay to inform the reception of your room preferences.

We do hope to have the pleasure to welcome you back on a next visit to Brussels and remain,

Yours sincerely,

The Stanhope Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

I thnk that coming to this expensive hotel you can expect quick service. Booking the room lasted anyway quite a long time.
I asked if the hotel has free internet in the room. The answer was yes and partly it was true but only partly. It was free for one hour and after that I had to pay. Why not tell already in check in that there is no free internet or then arrange that it is really free. Normaly outside Brussels I have found it free.
I also had problems with my safety box and the repairng lasted too long. No excuse, no discount for the internet. No good.
These are small things but they either make you feel that you are well come or not well come.

  • Stayed: October 2012, traveled on business
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Review collected in partnership with Galahotels.com
Thank JUKKA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this reviewResponded November 7, 2012

Dear Guest,

We would like to thank you for having chosen our Hotel for your stay in Brussels and for the feedback of your experience.

We regret to hear the services did not meet your expectations and we hope you will accept our most sincere apologies for the inconvenience caused in the different situations.

We have informed the Managers of the concerning departments and the necessary actions will be taken to avoid reoccurrence in the future.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously

Please do not hesitate to contact the Management office for any information required or so we can reserve you a warm welcome and special attention on your next stay.

Meanwhile, we remain,

Yours sincerely,

The Management Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 199 Hotels in Brussels
Price Range: $110 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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