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“Food cluster meeting”
3 of 5 bubbles Review of Stanhope Hotel

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Stanhope Hotel
Ranked #20 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
BRUSSELS
1 review
“Food cluster meeting”
3 of 5 bubbles Reviewed October 15, 2012

I thnk that coming to this expensive hotel you can expect quick service. Booking the room lasted anyway quite a long time.
I asked if the hotel has free internet in the room. The answer was yes and partly it was true but only partly. It was free for one hour and after that I had to pay. Why not tell already in check in that there is no free internet or then arrange that it is really free. Normaly outside Brussels I have found it free.
I also had problems with my safety box and the repairng lasted too long. No excuse, no discount for the internet. No good.
These are small things but they either make you feel that you are well come or not well come.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank JUKKA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, November 7, 2012
Dear Guest,

We would like to thank you for having chosen our Hotel for your stay in Brussels and for the feedback of your experience.

We regret to hear the services did not meet your expectations and we hope you will accept our most sincere apologies for the inconvenience caused in the different situations.

We have informed the Managers of the concerning departments and the necessary actions will be taken to avoid reoccurrence in the future.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously

Please do not hesitate to contact the Management office for any information required or so we can reserve you a warm welcome and special attention on your next stay.

Meanwhile, we remain,

Yours sincerely,

The Management Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,197 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Antwerp, Belgium
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

We stayed here for three nights in September. To say that we absolutely loved this place is an understatement! From the moment we arrived until we left, the staff could not have been more helpful and attentive to our needs.
When the receptionist realised on check-in that we were here for our anniversary, she without hesitation upgraded us to a beautiful duplex room. We arrived quite late and when we asked her if there was anywhere nearby to eat, she rang a restaurant close to the hotel and managed to convince them to take our late order. She told them it was our anniversary and they had a glass of champagne to present to us when we got there!
It truly is a five star hotel. The hotel has a natural sesnse of sophistication. Breakfast is wonderful and we were spoiled for choice.
Overall, I recommend this hotel without hesitation.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jellybabyantwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, October 15, 2012
Dear Guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor travelers and we are pleased to hear that our services met your expectations.

We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services and the staff members. It has been our pleasure to make your anniversary celebration in Brussels into a special moment.

To keep yourself informed of our best available rates and special packages, please do not hesitate to consult our website.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely
The Stanhope Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldershot, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed September 25, 2012

A fantastic hotel our room was like a house with upstairs and downstairs , the staff were very helpful and more than happy to direct us to the car park below the hotel so we could park our bikes. Nice area around the hotel . We only stayed one night but excellent value , on saying that we booked about 6 weeks before and it was on a non refundable tariff . Easy to walk in to central area of Brussels . Breakfast was included and was first class but if you want to book breakfast its around £25.00 bit over the top.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DONandJAN_1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, September 28, 2012
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding words we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay in our Hotel and that our services met your expectations.

As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.

Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
181 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed September 11, 2012 via mobile

Had booked a single 6 months in advance at a great rate, non-fundable. They upgraded my to a business suite that had more furniture than my house. In fact too much furniture for the size of the room. Also too many table lamps that all had such low wattage bulbs that even with them all on in the midde of the day I had trouble writing at the very nice desk. TV failed on the first day and the Internet access was extra. Why do top hotels charge when cheap hotels have it free? So the hotel looks luxurious, the room looks luxurious and it was great value at £83 for 3 nights. But if I had paid anything close to full price I would have been a bit disappointed. Location is quite good, 20 min walk to the tourist centre and close to a metro.

Stayed September 2012, traveled solo
Helpful?
Thank MartinDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, September 28, 2012
Dear Guest,

We would like to thank you for haven chosen the Stanhope Hotel for your stay in Brussels and for your feedback received trough the Tripadvisor website.

We have taken carefully note of your observations as well as your comments concerning the TV fail and we hope you will accept our most sincere apologies for the inconvenience caused.

We can assure you that all comments of our guest are taken seriously by the Managers of the concerning departments and they will be taken into consideration for future improvements.

Looking forward to welcome you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed September 3, 2012

This is a beautiful hotel. It was the first 5 star hotel in brussels and was once a palace. Our room was lovely! Beautifully appointed. Immaculate, Clean. Staff was gracious and helpful at all times. We stayed for a week and enjoyed each day. Shame the restaurant was closed for the month of August. Location was perfect going in all directions. Royal Palace, EU, Europeon District minutes to walk. The perfect place to stay in Brussels.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTP57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, September 7, 2012
Dear Guest,

We would like to thank you for your wonderful comments and recommendations on our Hotel that you shared with the Tripadvisor travelers.

We are pleased to hear that you enjoyed your stay and that our services met your expectations.

As we are currently working to keep up the high standing of services; it is a pleasure to share positive feedback as yours with our Team.

Looking forward to welcome you back at the Stanhope Hotel on your next trip to Brussels, we remain,

Yours sincerely,

The Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed August 30, 2012

Definitely 4* hotel. The rooms are very good standard, very comfy beds, large desk, TV and huge bathroom with bath tube. This hotel is in perfect location - short walk to the park, and Grand Place - quiet yet close to the town center.Very convenient for Eurostar travelers - close to underground station. The service desk is not 5 stars tho...we had to wait to be served on arrival and were sent off to wonder to find our room (nobody goes with you to show you the room, which I didn't find very welcoming for a 5* hotel). On our departure we waited about half an hour - not a soul at the reception...very strange.
The breakfast price is ridiculous - £25 per person...but you are offered a discount £19 if you book for the next morning (but still, what do they serve a wild boar for breakfast???)
Overall very nice place, but for the reasons above not 5stars.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muffinandcoffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, September 7, 2012
Dear Guest,

We hereby thank you for having taken the time to inform us about your experience in our property and for the nice comments done.

We deeply regret to hear that you did not have the possibility to enjoy our normal standard of services at the reception desk and we hope you will accept our most sincere apologies for the inconvenience caused.

We would like to inform you that the Breakfast price, although it might seem expensive, is completely on line with the prices of the Hotels of the same category in Brussels. For the weekend stays we propose special attractive breakfast conditions to our guests when reserved upon arrival at the Hotel.

We do hope you will give us the chance to prove you that the comments of our guest are taken seriously by the Managers of the concerning departments.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
72 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed August 24, 2012

I reviewed this hotel 3 years ago and now even more think it is 4 stars.

5 stars cover a multitude of sins, especially in Brussels, but this hotel does not now have the 5 star basics and economies are starting to bite. Molton Brown toiletries are now gone, the beds are even more back-achingly clapped out and so on.

The reception staff were delightful but some of the others were awful.

The restricted menu for August is unpalatable and does not now even include omelette.

Under Thon, the hotel is a bit cleaner than it sometimes was but it does not withstand the closest inspection. For example, it is unacceptable to have a badly soiled mattress protector (photo attached tripadvisor permitting) even soiled side down on a bed with very tired springs.

The hotel is being extended yet again but this is quantity, not quality.

The location is absolutely fine if it is in the non-tourist part of Brussels you want to be but when the hotel closes the restaurant, finding a good local meal can be tricky in this part of Brussels.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gettingaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stanhope Hotel

Property: Stanhope Hotel
Address: Rue du Commerce 9, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #20 of 199 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stanhope Hotel 5*
Number of rooms: 125
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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