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“Exceptional service”

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Novotel Brussels City Centre
Ranked #32 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 2, 2014

Wonderful staff, especially Besime at the reception desk. Comfortable queen-size bed. Good size room. Small bathroom but functional. Very nice "small" pool and steam baths. Great gym. Plentiful and delicious breakfast buffet. Close to "La Grand Place", bars, restaurants, etc. Would definitely go back.

  • Stayed: May 2014, traveled as a couple
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2  Thank madenjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded June 18, 2014

Dear Guest,

Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved.

I hope to see you on your next visit to Brussels.


Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 - 582 of 2,995 reviews

Reviewed June 1, 2014

I live in the US and booked a non-refundable rate for two rooms at this hotel via their website on May 30, 2014. Immediately upon committing my credit card purchase (like within sixty seconds), I realized I had booked Novotel Brussels Centre, instead of my desired Novotel Brussels Grand Place. I immediately called the hotel to explain my mixup and ask to swap locations (i later confirmed there was plenty of availability at Grand Place in late June). They pointed me to a manager's email address and I quickly sent a note explaining the mixup. I received two replies (from a Nicole and Landon, respectively) refusing my request. I replied back and begged for a little understanding and again received a very contrite "This booking was a prepayment this means we can not transfer your reservation to a different hotel."
Was this my mistake? Absolutely. Is it bad business on the part of Novotel? Absolutely.
Word of the wise. Be cautious when booking with Novotel. Your mistake is their gain.

Stayed: June 2014, traveled with family
3  Thank jd83616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, General Manager at Novotel Brussels City Centre, responded to this reviewResponded June 16, 2014

Dear Guest,

The rate you requested is not changeable or can't be cancelled. Unfortunately, flexibility is only possible when another rate was chosen.
Note that the Novotel Brussels Centre Tour Noire is located 700 meters on foot from the Novotel Brussels Grand Place and that it is also a city center location.

Regards,
Marc Uytterhoeven
General Manager
Novotel Brussels Centre Tour Noire

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Reviewed May 29, 2014 via mobile

Very clean, friendly hotel
Good wifi and nice choice at breakfast
Bar and food is good
Location is about 10 minute walk from main centre and lots of bars around the area
Some of the shops and people in this area are questionable and whilst I have stayed in nicer locations the hotel can't be faulted
Exec room offers free mini bar and good space

Stayed: May 2014, traveled on business
Thank Simon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded June 18, 2014

Dear Guest,

We do appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive a positive feedback.

Kind regards,


Annabelle
Secretary Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

Stayed for two nights recently for a conference at the Square meeting centre.
The hotel was very close to all the main attractions, restaurants and bars in the centre of Brussels - unfortunately I didn't have time to sample many of them :-)
The room was spacious and very comfortable

  • Stayed: May 2014, traveled on business
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Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, General Manager at Novotel Brussels City Centre, responded to this reviewResponded June 16, 2014

Dear Tony,

Many thanks for your positive feed-back.
Don't hesitate to come back so that you can see more of the city of brussels.

Kind regards,
Marc Uytterhoeven
General Manager
Novotel Brussels Centre Tour Noire

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Reviewed May 27, 2014

I went to Brussels to attend a conference and was lucky that the Jazz Marathon festival was on. This Novotel is a five to seven minute walk from all the major attractions, shopping , a supermarket and restaurants by the canal and old fish market. The buffet breakfast is sumptuous and the bar very reasonably priced. The rooms are quiet and housekeeping efficient. Strongly recommended.

Room Tip: Overlooking the canal.
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  • Stayed: May 2014, traveled on business
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Thank PRAMODKRISHNA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded May 27, 2014

Dear guest,

Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved.

We hope to welcome you in our hotel again in the near future.



Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

  • Stayed: May 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Ganesh P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded May 27, 2014

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Reviewed May 16, 2014

We had an overnight stay at this hotel and enjoyed it very much. Exceptional room, big and modern with all the necessary trimmings, great bathroom with separate toilet, comfortable bed and good size TV. The staff were very friendly and helpful, the guest amenities were excellent as was the bar and restaurant. The rack rate price is high so you need to look for a deal on-line. The hotel is easy to get to from the Central Midi railway, about 15 Euros by taxi or the underground metro (tram) is on a direct line to a couple of stations within walking distance. Check the metro system on line and you can access it below the railway station. The hotel is an easy walk to Grand Place and the plethora of seafood restaurants in the alleys nearby, most of which are ridiculously expensive and the food ordinary at best. Don't go anywhere near the Le Boeuf Qui Rit, its the worst restaurant we went to in Europe and the most expensive.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Barry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels City Centre, responded to this reviewResponded May 19, 2014

Dear Guest,

I would like to thank you for choosing the Novotel Brussels Centre - Tour Noire during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our quality of services and our central location in Brussels.

We look forward to welcoming you again very soon.

Best regards,



Annabelle
Secretary Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels City Centre

Address: Rue de la Vierge Noire 32, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Brussels
#14 Green Hotel in Brussels
#23 Romantic Hotel in Brussels
#23 Luxury Hotel in Brussels
#32 Business Hotel in Brussels
Price Range: $105 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels City Centre 4*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels City Centre is a 4 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 11 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness center, jet-stream pool, hammam and soak up the atmosphere in our bar brasserie perfect for exploring a typical Belgian meal or sampling delicious beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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