We enjoyed our stay in this hotel. The room was spacious and well equipped with modern fit out. The bathroom was nice. The room was clean, bed was comfortable and sheets were fresh.
The location is really central. There is a gym and a cave pool and spa in the hotel. Can't comment on breakfast as we dined out.
Staff were a disappointment. One thing that I was annoyed at was that we looked online couple of hours before we entered the hotel, and it was available. When we got to the hotel we were told they are booked out. OK, it has been a few hours so maybe it's true. The receptionist did his best to encourage us to go to the Ibis next door... We weren't that keen though, so we checked online again, and showed it to them... perhaps we need to book it on the net? We were told not to worry, they'll let us in after all... What the heck?? Thanks for lying straight to our face five minutes ago!!! Kind of left a sour taste to an otherwise good stay.
We had a 3 night stay in this hotel in a superior room and found it to our liking. A good size with opening windows, modern fitout with all conveniences. A separate toilet and a very nice bathroom with a very nice shower space. Lovely linen, plenty of lighting and very friendly and helpful staff. An easy walk into the centre of the City with dining areas also setup in the nearby square each evening. Would stay again.
The hotel is not only in perfect condition but also located close to nearly everything that you would like to visit in the "capital of Europe". Either walking or using Brussels metro. Professional and friendly staff - not always to be found in Brussels :-)
This is one of the quietest hotel rooms I have ever stayed in, despite our room facing the street (Rue de la Vierge Noire). I am very sensitive to noise than and so I viewed several rooms before finally settling on one; the staff was extremely accommodating of this demand, and then, the request turned out to seem unnecessary, with absolutely none of the morning noise one usually finds in a hotel (slamming doors, loud conversations in the hall, maids vacuuming and working, etc.) Having a small sofa was a nice feature for relaxing on, and also added extra space to the room - in fact, this turned out to be the most spacious room we had in any hotel between here, Ghent, Bruges, and Delft (Netherlands). The room was equipped with sufficient outlets and also had a USB connection for charging, which was extra convenient. The St. Catherine location is excellent for neighborhood restaurants and other amenities, yet is easily walkable to Grand Place and other more tourist-y sights, as well as the central train station. If you stay here and like Thai food and casual restaurants, try Yaki, two blocks SW; it was excellent. The bathroom was nice and fully outfitted with toiletries, but the only complaint was the gap in the glass shower door leaked. Additionally, the hotel is currently (Sept. 2013) cloaked in scaffolding for exterior repairs/reno's, making the temporary signage a little difficult to find, and on one morning, workers were on the scaffolding directly outside of my window, which was not the best. We did not try the gym or the breakfast, so can't comment on that. All in all, I would definitely return if/when returning to Brussels.
I stayed at the Novotel Brussels Centre for three nights during a recent business/personal trip to Europe. I have stayed in other hotels in Brussels in the past, however i must say that this hotel has a very convenient location, lots of restaurants nearby, a decent in-house breakfast, a spacious gym, very friendly staff and ready to accomodate special requests when needed. I recommend this hotel for short business/personal trips.