As an Accor Loyalty Card holder and someone who has used this hotel a few times this year, I was disappointed when arriving after 20.00 to be told that my room was 'not ready'. I was given a complimentary drink in the bar whilst it was made ready. When I arrived in the room, however, it was clearly not the grade of room that I had booked. I went to reception to complain. They offered me a room in the Sofitel - a better quality hotel - but, I declined. It was getting late and the location of the hotel was important to me. After some discussion, I was offered a reduction on my bill, which I accepted. That was fine. So was the offer to move me to another hotel. What was not fine was the first response, which was to put me in a room which was not up to the standard of the one that I had booked and say nothing about it. Things like that damage guests' trust and confidence.
- Official Description (provided by the hotel):
- The Novotel Brussels City Centre is a 4 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 11 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness center, jet-stream pool, hammam and soak up the atmosphere in our bar brasserie perfect for exploring a typical Belgian meal or sampling delicious beers. ... more less
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- Also Known As:
- Novotel Brussels Centre Hotel Brussels
- Accor Brussels Centre
- Brussels Novotel