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“Nice hotel but definitely not a 5*” 4 of 5 bubbles
Review of Le Chatelain Hotel

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Le Chatelain Hotel
Ranked #64 of 200 Hotels in Brussels
Certificate of Excellence
Brussels, Belgium
Level Contributor
121 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Nice hotel but definitely not a 5*”
4 of 5 bubbles Reviewed January 2, 2013 via mobile

Our Junior Suite was nice but the furniture was "aged" at places. The bathroom was big enough and the amenities were good, including iPod station. The breakfast was disappointing especially for 28€pp. It lacked choices, good pastries and healthy options. However, the staff was very friendly and competent throughout our stay.
Overall good experience but far from true 5* star hotel!

Stayed December 2012, traveled as a couple
Helpful?
Thank Laetiha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, January 3, 2013
Dear Laetisz,

First of all, I would like to thank you for sharing your stay with us on TripAdvisor.

I am glad to read that you enjoyed the size of the bathroom and it’s amenities as well as the iPod station that we propose to our guests in the room.

Finally, I am very pleased to read that you appreciate the kindness of the staff. We always try to do our best in order to satisfy our guests and we will continue on that way.

Best regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
    186
    127
    39
    23
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Ankara, Turkey
Level Contributor
162 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed December 10, 2012

I stayed at this hotel for 2 nights for business and the hotel was adviced by the people who organised the meeting. I was not expecting much but surprised by my stay in this small but nice hotel. If I was on vacation I would prefer to stay at a hotel closer to the metro and to the touristic places of Brussels such as Grand Place but this hotel was also at a nice area where the most famous boutiques were located (Avenue Louise) and still in walking distance to the Grand Palace if you do not mind walking 30 minutes. The rooms were clean, big enough to feel comfortable, nicely decorated. It was quiet and relaxing, and looked safe as you have to use your room key to enter to the hotel after certain time. I also forgot my engagement ring on the table whole day and found it at the same spot ; which might not be the case at lots of places. The staff was kind and very helpful and the breakfast was better than most of the 5star hotels with a good selection and variety. There was free wifi at the lobby but you had to pay if you wanted to use in the rooms, unless you make your reservation at their website- than it is free in the room as well. I noticed a very nice-looking garden outside but can not use because of the cold weather- it may be nice during summer. As a summary I enjoyed the hotel and can stay again.

Room Tip: If you make reservation from the hotels website, the wifi in the rooms are free
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelChicDr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, December 11, 2012
Dear inci61,

I would like to thank you for your very kind and detailed feedback about your stay at the hotel Le Châtelain.

I am glad to read that you appreciated the cleanliness, the size and the decoration of your room.

The hotel is not located next to a metro stop, but we have a tram stop located next to the hotel and for your information this tram goes to Louise which is one of the metro stations.

It is our priority to satisfy our guests and we will continue on that way.

We really hope to have the pleasure and the luck to welcome you at the hotel Le Châtelain during your next stay in Brussels.

Best regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

We were pleasantly surprised by this hotel. We booked using lastmintue.com secret hotel deal and did not know what to expect. We were very lucky and got the booking for a great price. We could not fault this hotel, it was absolutely lovely. The rooms were very clean and well presented. The staff were very helpful and attentive, especially the reception. The breakfast was very nice with plenty of choice and we were lucky they had a half price breakfast on the Sunday.
My only critique, and it is a minor one is I would challenge whether this is really a 5* hotel. Granted it is a very nice hotel but for a 5* you tend to expect bells and whistles and all the trimmings but this hotel was somewhat more understated.
Overall we really enjoyed our stay and would highly recommend this hotel.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jessy4jessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, December 3, 2012
Dear shop2wow,

First of all, I would like to thank you for your very kind and detailed comment about your stay in our hotel.

I am very glad to read that you enjoyed your stay with us and specifically the cleanliness of your room, our very various and complete breakfast as well as the proficiency of our staff.

Be sure that our first preoccupation is to satisfy our guests so we will continue on this way and do our best in order for our guests to feel good in our hotel.

I really hope to have the pleasure to welcome you again in the hotel Le Châtelain during your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
131 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

WIth any hotel, the first 5 Minutes, and the last 5 minutes are the most important for a guest, as this is what remains the strongest for them.

Upon arrival the receptionist was occupied with a guest, but gave us guest recognition and attention, but giving us eye contact, welcoming us and information that she will be at our service once she finishes with her current guest...........;;very impressive.....

All details were confirmed as per the reservation, rate, room ect. We were just not given a brief inventory: Where and when breakfast is served, and where the gym was.

The room (superior room) was as expected, very clean, furnature kept in good condition, all electrical outlets were functional.

Room service quality was very good, staff though a bit dull, and uniterested, no guest recognition not guests name used.


Breakfast Buffet was by far one of the best that I had seen, well done. Good selection and variety. Although a little more attention with the state of tupper ware, chipped plates, tea pots.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tackos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 30, 2012
Dear Tackos,

First of all, I would like to thank you for your very kind and detailed feedback about your stay at the hotel Le Châtelain.

I am very glad to read how you appreciated and enjoyed your stay in our hotel. We always do our best in order to satisfy our guests and I am happy to know that you liked the cleanliness of your room as well as the good condition of your room, the quality of our room service, the high selection of our breakfast buffet and also the professionalism of all the staff.

We really hope to have the pleasure and the luck to welcome you again at the hotel Le Châtelain for your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed November 16, 2012

I booked a hotel room at the Châtelain for one night, at the time I arrived at the reception I have been welcomed by a guy who was far from being friendly, colder than an iceberg! Not the kind of attitude you expect from a FIVE star hotel.. It was almost a big deal to go through the check-in process as I have been asked my Visa card to be checked again and again ( copy not sufficient??). Then I have been asked to pay the reservation amount + an extra money of 50 € insurance. By reading another review, I noticed they charged the person 100 € extra - which suggests the hotel doesnt have any clear rules of what or how much to charge?

The room was just Okay for a 5 star hotel, the thing that really bothers me was the fire alarm lights, fixed just in the middle of the bedroom's roof.. how can you possibly have a propoer sleep with having this shiny light every 2 seconds?

At the check out same thing: I ask for the bill and I discover we have been charged for 2 breakfast instead of 1. The respceptionnist didn't seem to believe me and called the waiter who wasn't sure about himself, just standing there and looking at us... At the end they have cancelled the extra charge but looking back at the whole thing makes want to never come back to that hotel again.. Unless they change the whole staff or teach them how to smile to clients and say "good morning sir"....

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Bluemarley7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 21, 2012
Dear Ydel0rme,

First of all, I would like to thank you for taking time to share your stay with us on TripAdvisor.

We are very sorry to learn that you were disappointed by your stay and we sincerely regret that the delivered service didn’t meet your expectations. We have taken carefully note of your comments concerning this and be reassure that we will take the necessary actions in order to improve the satisfaction of our guests.

Despite your disappointment, we hope that you will give us the chance, during a next stay at the hotel Le Châtelain, to prove you that we can deliver a much better service quality as the one you unfortunately received.

Best regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
97 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I really loved my room in this hotel. It had absolutely everything I wanted. It was typically Brussels not trendy but really comfortable. My only complaint is the staff that were on duty did not seem to know the area at all. I was trying to get to a street which was about four blocks away but the guy on reception had no idea where it was

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank redredrose666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 7, 2012
Dear redredrose66,

We would like to thank you for your kind feedback about your stay at the hotel Le Châtelain.

We are glad to read that you enjoyed our hotel and particularly the comfortable room we gave you for your stay.

Concerning our receptionist, it might be a misunderstanding between you because our staff knows the city of Brussels and more again the area where our hotel is. For the next time do not hesitate to check on our website where you will find a link to Google Maps which could also help you to find a place near the hotel.

We hope to have the pleasure to welcome you at the hotel Le Châtelain for your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Tel Aviv, Israel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

this vaction was one of our best that we have ever had!
starting with a warm welcome of the hotel crew
state of the art service
the breakfest includes a large selction of local treats
the mobility is fantastic there is a tram a minute walk from the hotel that gets you everywere
the hotel is located within 15 minutes walking distance from most of the major sites
definitely coming back!

Room Tip: all of the rooms are top class, clean and comfortable
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liora D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 5, 2012
Dear Liora D,

We would like to thank you for giving us a very nice feedback about your stay at the hotel “Le Châtelain”. It is a real pleasure for us to read that you did appreciate your stay in Brussels.

We are very happy that you enjoyed the warm welcome of our staff, the breakfast we offered you as well as the ideal location of the hotel.

Be sure that your kind feedback has been forwarded to all our dedicated staff, which daily try to make your stay the best you could have.

We are happy to know that you would like to come back at the hotel Le Chatelain and so we are looking forward to welcoming you again in the future.

Best regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Chatelain Hotel

Property: Le Chatelain Hotel
Address: Rue du Chatelain 17 | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #64 of 200 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Chatelain Hotel 5*
Number of rooms: 107
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