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“Top Hotel”

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Steigenberger Wiltcher's
Ranked #27 of 199 Hotels in Brussels
Certificate of Excellence
Birkenhead, United Kingdom
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Top Hotel”
Reviewed April 6, 2014

This is a 5 star hotel and you feel it the minute you walk in the door.

Staff are really friendly and give a very professional service from start to finish.

Rooms are massive.

Only negative was it was too far out from the sights if walking. But worth the walk

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Public Relations Manager at Steigenberger Wiltcher's, responded to this review, April 9, 2014
Dear LisaM,

We would like to thank you for reviewing Steigenberger Grandhotel Brussels. We are happy to read that you enjoyed your time here with us.

We cannot wait to see you here again in Brussels!

Kindest regards from Brussels,

Karel Lemmens
Guest relations agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tehran, Iran
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 6, 2014

Amazing hotel in very nice location, near shopping area. the rooms was big enough and clean. the decoration of the hotel was really nice.the pool was also very nice. if you want to travel brussel i think it would be best option

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Public Relations Manager at Steigenberger Wiltcher's, responded to this review, April 8, 2014
Dear SiaB,

We would like to thank for the time you took to review Steigenberger Grandhotel.

We are happy to read that you enjoyed the pool, and your stay in one of our guestrooms.

We are hoping to welcome you back here at Steigenberger in the very near future!

Kind regards from Brussels,

Karel Lemmens
Guest relations agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yankinuk
Level 4 Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 22, 2014

I stayed here on an overnight last week and found it very good value for a 5 star hotel. OK, it's not "Grand Luxe" but for the business traveller it's great. Quick friendly check in, and I was up graded to a room with a private terrace overlooking a courtyard. To my misfortune a marque (sp.) was being erected in the courtyard for an event and it was very noisy, but it quieted down by 5pm.
Nespresso machine in my room which is great. All you can eat buffet breakfast included in my very reasonable rate. Helpful concierge and good location . I will stay here again. Just remembered, I found a lighter under my bed:-)

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank didyoupackyourbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Public Relations Manager at Steigenberger Wiltcher's, responded to this review, March 30, 2014
Dear Didyoupackyourbag,

Thank you for sharing your review of your stay at Steigenberger Grandhotel and as well for your lovely compliments.

We are happy to read about your satisfaction of the concierges, the front desk staff and the Nespresso coffeemakers in the room. We are doing our utmost best to accommodate our guests in the most comfortable way.

We have well noted that you have found a lighter under your bed, and we informed our housekeeping department. We are well investing in training of all our staffmembers to maintain our high quality standards.

Once more, we would like to thank you for your review of Steigenberger Grandhotel. Please if you ever visit Brussels again, do not hesitate to contact us.

Kindest regards from Brussels,

Karel Lemmens
Guest relations agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 20, 2014

New management is quickly turning around a shaky start. New refurbished rooms are light and tasteful. Receptionists competent and cheerful .
Improvement still needed on complicated and unstable wi-fi connections.
Also and this may seem silly , still no bottle openers with the mini bar despite three comments on the same subject .

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claurisam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Responsable relations publiques at Steigenberger Wiltcher's, responded to this review, April 9, 2014
Dear Claurisam,

Thank you for taking the time to write your review about your stay at Steigenberger Grandhotel here.

We are happy to read that you enjoyed your stay here in Brussels. We would like to thank you for your compliments about the decor and the furniture in the rooms. We are renovating all our guestrooms step by step.

We are sorry to hear that you had some problems with the wifi connection in your room. We have sent a request to our technical department to follow up on the internet connections in the hotel.

I would like to thank you again for your review, and please do contact us again if you are in Brussels again.

Yours sincerly,

Karel Lemmens
Guest relations agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
Reviewed March 12, 2014

It is great to see Steigenberger is keeping the strong legacy Conrad had at the same location. Room was spacious enough for putting a third bed for our 6 year old daughter comfortably. Bathroom was very nice so was the breakfast buffet..One opportunity is to have free access to the Aspria Gym downstairs. Will be back

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tankut67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Guest Relations Manager at Steigenberger Wiltcher's, responded to this review, March 30, 2014
Dear tankut67,

Thank you for sharing your valuable feedback regarding your recent stay through Tripadvisor!

We are delighted to see that you have enjoyed your stay at the Grandhotel brussels together with your family.

We are looking forward to welcome you very soon in the near future.

Warm regards,

Valérie Wieman
Guest Relations Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
145 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 6, 2014

I have stayed here before when it was a conrad and the standards are pretty much the same. We had a very good rate (corporate) and my room was spacious and at the front of the hotel with a view of the entrance courtyard. The only gripe was lack of power points to plug all my devices (iPhone, macbook etc.) into. The staff were courteous and helpful - I didn't eat in the hotel this time but have used the bar which has a nice clubby atmosphere with good table service - it's a bit pricey and you can enjoy so many great bars in Brussels much cheaper - but for business it was spot on. The location on the city end of Avenue Louise is great 20 minutes walk to the Grand Place and a short taxi to Gare du Midi if your getting Eurostar or Thalys which I was. Very good value at the corporate rates.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colebrooke1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Guest Relations Manager at Steigenberger Wiltcher's, responded to this review, May 27, 2014
Dear colebrooke1964,

Thank you for taking to the time to review Steigenberger Grandhotel Brussels.

We are pleased to read that you liked our location, rooms and our Loui bar in the hotel.

We are happy to welcome you again at Steigenberger Grandhotel, either for business or leisure reasons.

Once more I would like to thank you for the time you've spent on writing this review. Please do contact us again if there is anything else we can do for you.

Yours sincerely,

Karel Lemmens
Guest relations Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2014

Room is renovated but bathrooms are not. The showers are quite old and malfunctioning
Also the hotel doesn't own king size duvets which means no matter what bed you have they use twin duvets to fill the bed size. So the quality of your sleep is not great and then the shower experience is very poir

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vscht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel B, Guest Relations Manager at Steigenberger Wiltcher's, responded to this review, March 30, 2014
Dear Vscht,

Thank you for sharing your feedback via Tripadvisor.

We are delighted to see that you enjoyed on of our renovated rooms. We apologize for the shower which wasn't working correctly. Know that we are currently renovating all of our bathrooms.

We hope to welcome you soon at the Grandhotel Brussels!

Kind Regards,

Valerie Wieman
Guest Relations Agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Wiltcher's

Property: Steigenberger Wiltcher's
Address: Avenue Louise 71 | Ixelles, Brussels 1050, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Brussels
#15 Business Hotel in Brussels
#18 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Steigenberger Wiltcher's 5*
Number of rooms: 267
Official Description (provided by the hotel):
More than just a luxury hotel, the Steigenberger Wiltcher's offers guests a unique experience in Brussels. This establishment embodies all the regal elegance of Avenue Louise in the capital's most exclusive neighbourhood. A short stroll from the historic centre of town, it is the ideal place to make the very most of one of Europe's trendiest cities. Localisation 20 minute walk from the Palais Royal and Grand Place 20 minute drive away from Brussels International Airport/Zaventem and 5 minutes from the Midi Station (Eurostar/Thalys terminal) Public parking available (600 spaces) with direct hotel access (maximum height 1m90) ... more   less 
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Also Known As:
Conrad Brussels Hotel Brussels
Brussels Conrad

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