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Steigenberger Wiltcher's
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Reviews (1,773)
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921
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1,049 - 1,054 of 1,773 reviews
Reviewed July 17, 2013

The day was saved by old staff of the Conrad, but overall the hotel has a long way to go to reach the level of care and client satisfaction that Conrad could provide. No smoking rooms are made available, which is a disgrace, and adults are forced to smoke on the balcony. The quality of the food in the breakfast, and grossly overpriced, leaves a lot to be desired. I will most certainly not go back to this hotel on my next visit to Brussels.

Room Tip: Arrange a smoking floor or provide a suitable numbers of smoking rooms. Improve your client relations and remember that we pay top money to be in these hotels.
  • Stayed: July 2013, traveled on business
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Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel_Brussels, Manager at Steigenberger Wiltcher's, responded to this reviewResponded July 18, 2013

Dear Mr. Marco C,
We would like to thank you for taking the time to share your impressions following your recent stay at the Grandhotel Brussels.
We are very pleased to read that you enjoyed our prime location, cleanliness and most importantly the service provided. We are naturally disappointed that overall we failed short of your expectations.
As our colleague has mentioned at check-in, even though several smoking rooms are available in the hotel, these rooms were unavailable during your stay due to renovations. We are sorry that his solution of upgrading you to a Superior room with a balcony did not fully meet your needs. Along with the renovations, we are currently reviewing to enhance our food and beverage proposals, where we embrace detailed feedback from our guests to enrich this improvement process.
Should you give us another chance during your next visit to Brussels, we would be delighted to welcome you again and improve your impression of the high level of service we aspire to provide.
Kind regards,
Kivanc Akil
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

We often stayed at hotel Conrad over the last 20 years. We have stayed twice since it became Stiegenberger. Room servicing is more space, and the bathrooms are aging. The breakfast was average, but not up to the standard we recalled

  • Stayed: July 2013, traveled with friends
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel_Brussels, Manager at Steigenberger Wiltcher's, responded to this reviewResponded July 16, 2013

Dear Paul,
We would like to thank you for taking the time in posting a comment following your stay at Grandhotel Brussels. We appreciate your loyalty to our property and sincerely regret that your recent stay was not up to your usual expectations. We would like to take this opportunity to let you know that we will be starting our bathroom renovations next month, which will be continued with suites and bedrooms at the end of the year. Our food and beverage selections throughout the hotel are currently being reviewed and developed according to guest feedback and preferences we have been able to collect over the past months. We trust that your next visit with us will be an enjoyable experience.We look forward to welcoming you back in the near future.
Kind regards,
Kivanc Akil
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

My husband, my 3 months old son and I stayed here for 3 nights. We booked a junior suite which was on 'sale'. The room was spacious and clean. The service was ok. The only reason I probably wont book this hotel again is the ridiculously overpriced food and drinks (one bottle of 75ml still water for 13 euros!!!!).

  • Stayed: July 2013
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1  Thank Mamojan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel_Brussels, Manager at Steigenberger Wiltcher's, responded to this reviewResponded July 9, 2013

Dear Mamojan,
Thank you for sharing your experience at the Grandhotel Brussels with us. We are glad that you enjoyed your stay in our spacious Junior Suite and hope to have the opportunity to welcome you back.
Kivanc Akil
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

I recently visited the stigenberger Brussels after staying at the Conrad at least 5 times per year for the past 7 years. I was shocked at how the standards have dropped since my last visit in December. These are mainly noticeable in the cleanliness and upkeep of the rooms and the quality of amenities. In fact, I was initially placed in a recent
Y renovated room which I had to be moved from due to mold. I was accompanied by several colleagues from Frankfurt who were equally surprised at how far the hotel has fallen, especially given the strength of the steigenberger brand in Germany. Previously I always thought that this was THE place to stay in Brussels. Disappointingly, we are now forced to explore other options.

Stayed: June 2013
3  Thank Alan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel_Brussels, Manager at Steigenberger Wiltcher's, responded to this reviewResponded July 3, 2013

Dear Alan G,

Thank you for taking the time to provide us with your feedback regarding your recent stay and your loyalty towards our property. Since the change in management, we have made stringent efforts to improve our standards of cleanliness and service. We are truly sorry for the disappointing experience you incurred and please rest assured, we wish all our guests to enjoy only the best of Grandhotel Brussels.
We look forward to receiving your reply to our personal message.
Once again, our sincere apologies for the shortcomings during your last stay.
Kivanc Akil
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

Easy place to stay with nice size rooms and helpful staff. Great location. Its a bit of a walk to the old main square but easy to do on a nice day. Would love to come back. Great quality toy story next door. Very lovely.

Room Tip: If you care about a street vs courtyard view talk to the hotel when booking.
  • Stayed: June 2013, traveled on business
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Thank citymouse225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandhotel_Brussels, Manager at Steigenberger Wiltcher's, responded to this reviewResponded July 1, 2013

Dear Guest,
Thank you for your wonderful comments! We are glad to read that you enjoyed your stay at the Grandhotel Brussels and look forward to having you stay with us once again in the near future.
Kind regards,
Kivanc Akil
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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