lack of staff
staff not properly trained to work on a 5 star hotel especially restaurant (breakfast) and the waiters (floor) at the bar. Head barman was nice and professional tough.
Reception staff did not hide the fact that they were busy..we got it!
Many staff were nice tough especially room stewardess, maintenance, conference and tall guy with glasses and beard at the reception
conference staff was good
prices too high compared to the level of service.
you need to improve on staff training and 5 star attitude
- Official Description (provided by the hotel):
- More than just a luxury hotel, the Steigenberger Wiltcher's offers guests a unique experience in Brussels. This establishment embodies all the regal elegance of Avenue Louise in the capital's most exclusive neighbourhood. A short stroll from the historic centre of town, it is the ideal place to make the very most of one of Europe's trendiest cities. Localisation 20 minute walk from the Palais Royal and Grand Place 20 minute drive away from Brussels International Airport/Zaventem and 5 minutes from the Midi Station (Eurostar/Thalys terminal) Public parking available (600 spaces) with direct hotel access (maximum height 1m90) ... more less
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- Also Known As:
- Conrad Brussels Hotel Brussels
- Brussels Conrad