We stayed in the Royal Windsor Hotel for a long weekend to celebrate our first wedding anniversary and although the hotel itself was nice we were disappointed with the experience. The website we booked through stated there was tea and coffee making facilities in the room so we were not happy to find you had to pay 8 euros per day for it!
On our first evening we decided to have an quiet night in after sight seeing all day but the television was not working. An engineer came but couldn't get it to work so reception called and said they would send someone up to move us to another room. We changed rooms but the air con was not working in the second room and despite it being an executive room we found it dark and dreary, not what we wanted for a romantic weekend away. I went to the reception desk to see if we could be moved again but the hotel was full and there were no other rooms with a double bed. I asked to be moved back to the original room and the man on reception seemed aghast at having to put us back in a room without a working TV but he did. I asked for the tea and coffee maker as compensation and which did not appear.
In the morning I rang up to order the tea and coffee maker to be told there wasn't one available. They did send a complimentary pot of tea but with only one cup! As requested I spoke to reception on our way out to say we didn't want to move rooms again and I asked them to ensure a tea and coffee maker would be made available to us later that day. It was in the room when we returned in the evening but they still charged us 2 days for it on checkout.
A few small changes could make this hotel great as the location is fabulous and the room was lovely. I can't comment on the restaurant as we didn't use it but the other facilities seems good and the staff were generally helpful and friendly.
- Official Description (provided by the hotel):
- Elegant and sophisticated, the Warwick Brussels boasts the best location in Brussels. Just off the world-famous Grand Place and only 150 meters from the “Square” congress centre, this Brussels hotel is within walking distance from Brussels' Central Station, the Antique Market on the Sablon, the Royal Covered Galleries and Brussels' Royal Palace Gardens. Brussels' Zaventem Airport is only a 20-minute journey away. ... more less
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- Also Known As:
- Royal Windsor Brussels
- Hotel Royal Windsor