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Traveler rating
1,119
1,292
605
272
202
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18 - 23 of 3,490 reviews
Reviewed 4 weeks ago via mobile

Positives:
Excellent location, close to food, shopping, 10min walk to train station. Concierge helpful. Beautiful architecture.

Negatives:
Didn’t really meet 5 star standards. Slow and disorganised check in process. Room whilst ornately decorated was rough around the edges with cupboards etc in poor condition. Six free drinks in minibar but not restocked and very few options, no food options. Little touches eg no conditioner or moisturiser, shower stand not working thus required to be hand held...did not fit my expectations of a supposed five star hotel.

Date of stay: September 2019
Trip type: Traveled on business
Thank TSR32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for your review.

We are really glad that you enjoyed the location and architecture of our hotel as well as the dedication of our concierge.

However, we are sorry that your stay didn't fully meet your expectations. Your comments will be taken into account in order to improve our service and facility in the future.

Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcome you back soon.

Kind regards,

Hotel Metropole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Hotel location is great, the history of the hotel and the dignitaries who have stayed here is awesome. Classic elevator with gate, old world feel. the room was roomy and the amenities were nice. The staff were awesome. I cant say enough about the concierge both day and espicially night (18 years on night shift wow!!) the only thing i would have liked more was the photos on the web site were not the room we recieved. We did get a courtyard view with was out standing with 4 french doors, but the room did need updating. the service did provide 6 complimentary drinks for us in the fridge ( water,Coke and Stella Artois) Bed very comfortable, And the Breakffast was the best we had in Europe.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank F1freak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for your wonderful review.

We are delighted that you had a pleasant stay.

Our team looks forward to welcoming you back soon.

Kind regards,

Hotel Metropole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I stayed two nights in this real Grand Hotel you normally today you can only see on TV. Very impressing architecture. The service was good. Breakfast was American and French style. A variety of coffee is available, with self service.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Connor1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this reviewResponded 4 weeks ago

Dear Connor,

Thank you for your great review.

We are glad that you had a pleasant stay overall.

Our team looks forward to welcoming you back soon.

Kind regards,

Hotel Metropole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Excellent location. Very friendly staff. Recommend this hotel to anyone. Not a far walk to historic center. The breakfast was exquisite. Taxi situation was odd but that is true for the entire city as the taxi stand was not there but at another hotel nearby.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JulioG783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this reviewResponded 4 weeks ago

Dear Julio,

Thank you for your review.

We are delighted that you enjoyed your stay in our hotel.

Our team looks forwards to welcoming you back soon.

Kind Regards,

Hotel Metropole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2019 via mobile

Had a incredible Anniversary stay pure luxury, suite was superb the bathroom awesome bed huge what a wonderful hotel great choice at breakfast all you could wish for. Always love coming here never fails to make you feel special Thank you all so much

Date of stay: September 2019
Trip type: Traveled as a couple
Thank anndaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelmetropolebru, Community Management Coordinator at Hotel Metropole, responded to this reviewResponded September 17, 2019

Dear Anndaz,

Thank you for your wonderful review.

We are delighted that you had a pleasant stay.

Our team looks forward to welcoming you back soon.

Kind regards,

Hotel Metropole

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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