Rooms are dramatically outdated, bathrooms poorly equipped.
Air condition did not work but my complaint was siply ignored the first day. On the second day they promised to repair. However, no improvement. Another complaint led to the information that the aircondition failed in the whole hotel and nothing could be done. Discussing the issue the next morning, the rude receptionist explained that the Hotel was perfectly finy and it was simly me being too stupid to control the air condition.
A horrible noise coming from a contruction area across the road prevented any sleep after 7am. Justification by the reception was 'we are in the city centre, we cannot control construction areas'.
No discount, no appoligy, no idea, not even a 'good bye' when leaving...
- Official Description (provided by the hotel):
- Stately 19th-century Hotel with original Art Déco interior, offering belgian typical food at the Café Métropole. You can enjoy a drink at the Bar le 31, re-decorated in 2011 in a "End of 19th century" style, you will enjoy relaxing and comfortable moments in a new and prestigious decor. Individually decorated guestrooms in classic European design with 22 suites available. Excellent down-town location close to Grand Place and public transport links. Hotel also offers free Wifi throughout, 24-hr concierge and room service and extensive business facilities. ... more less
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- Also Known As:
- Metropole Hotel Brussels