We loved out stay. Our room's aircon didn't work and we were quickly upgraded to a better room that was absolutely gorgeous! The hotel is old, but the foyer is amazing and rooms are being refurbished. I would recommend it 100%.
- Free Wifi
The hotel is fantastically located and has excellent rooms. Real Heritage in the centre of Brussels. All the sightseeing places are just a walking distance away from the hotel. So even if you are on a business trip you can quickly have a round of the places in between work. Very Friendly staff. They were extremely helpful in offering me an early check in without an extra charge which was a very welcoming experience after a long flight from India.
This was our second visit to the hotel. This time I had booked a superior room with view over Place de Broukere & had opted for a budget upgrade to a suite if available & a late checkout on departure. We were welcomed warmly at reception & told that we had been upgraded to the Jean Piat suite. I asked about the late checkout (our flight home didn't depart ti 6.30pm) & after checking it was agreed we could have the room till 4pm for 40 euros. The suite was large & splendid, with little balconies looking out over Brouckere. We had really enjoyed breakfast on our previous visit in 2009. This time we were slightly disappointed. The scramble egg was solid &, whilst we understand that many people do not eat pork for religious reasons, we were not impressed with the small chicken sausages offered. However, there was a very good selection of fruit, yogurts, smoked fish, meats & cheese, breads, patisserie, etc. The only freshly squeezed fruit juice was orange. The coffee was very good & plentifully provided by waiters, but, curiously, none of the milk available with it (or with the cereals) was fresh. It appeared to be UHT milk. Our room was serviced to a very high standard every day. The TV didn't deliver all the services allegedly available, I was unable to select the BBC Radio 4 listed, a tiny inconvenience mentioned for completeness. During our stay we had cocktails in the wonderful Cafe Metropole. Don't order a gin martini from the list here, they were awful - equal measures of Gordon's gin & vermouth served with ice & a garnish of lemon & olive! No doubt other choices would have been better. The following day we had drinks in the lovely Bar 31 adjacent to the Alban Chambon restaurant (see separate review). Talking to the experienced barman there, he told us that the Cafe Metropole is not actually owned by the hotel who lease it out, & that he heard from others that they didn't know how to make a proper gin martini. He produced fine examples for us. On checkout day, we had no problem accessing our room till 4pm. Everything about the hotel is top class. We had a lovely stay.
This is a grand old hotel with excellent service. It is conveniently located by a metro stop. The first room had what sounded like a train going through periodically (was told it was air conditioning unit), and the second had a strange smell. The third was the charm, and we thoroughly enjoyed our stay at the Metropole.
Great decor although our room had a few signs of wear and tear (peeling paintwork, cigarette burns in curtain, cracked toilet and worn patches in the bath) but it was clean and bed very comfortable.
Was told it is a 5 star hotel so was expecting extras like the fluffy white dressing gown but didn't get it. It had elements of a 5 star with the reception decor and great staff but the 5 star ended there really. It is value for money but not 5 star.
I won't say anything about the fantastic decors of the hotel. Have a look at the pictures.
If you want to save money try to spend the end of the week there. The rates, breakfast included, are unbelievable. The bar is just great and affordable.
And the minibar is provided with six FREE soft drinks.
The viennoiseries could be better, as well as the gratuities in the bathroom, but as a whole it is a great place to stay.
Room 316 is a bit noisy, if the guests are noisy.