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“Great location, good rooms, interesting target customer”

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Citadines Sainte-Catherine Brussels
Ranked #32 of 199 Hotels in Brussels
Certificate of Excellence
Reviewed October 17, 2013

I stayed at this hotel for 3 days because my regular Brussels hotels were booked or quite expensive. We often stay at Hotel Bloom or other smaller boutique-style hotels.

The hotel lobby is under construction, so don't let your first impression ruin the experience. The hallways are completely redone and the room has been refurbished to the point of seeming new unless you look very closely at the water pipes behind the toilet, or at the light switches.

My room was very comfortable, and the mini kitchen included in the apartment style living made me very comfortable to stay here again if I need to travel alone or stay an extended amount of time. Rooms are only cleaned every 2 or 3 days, so don't be shocked if you come back to a messy bed.

The bed was very comfortable, the sheets and bedding were nice, and the desk area was large enough for two computers. I had a nice view of the central plaza which was great in the day, but at night opening the window to cool the room led to quite a loud night of street walkers, horn honkers and general noise.

The employees were curt but acceptably pleasant-- not overly friendly but not snooty or snobby either. This is a pre-pay hotel: you will be expected to pay for your stay upon check in. They also photo copied my passport though I paid fully, which I found disturbing.

Breakfast was a story of feast and freakish behaviour: At least for now, the breakfast room is a walk across the courtyard into another building. I don't know if this is another hotel or the same property, but you must check in with room number and name at the entry. Upon entering we found an employee who was nearly militaristic about the room, the food and the service. So much service that it was almost malicious. Watching closely as you get your food, re-covering with plastic the very moment you step away, taking silverware before you may be finished. It became a point of humor for the team I traveled with, but if I could give a suggestion for improvement this left us all feeling a bit awkward.

I would definitely stay in the hotel again if I needed an extended stay and wanted to be within walking distance of Grand Place. The breakfast was not that great, but adequate, and the room was comfortably modern enough to keep me pleased.

The TV had more channels than I have seen on any other hotel TV in Brussels area. I would rate 3.5 stars instead of 3 or 4.

Room Tip: The rooms with a view will also come with night time traffic and pedestrian noise. Choose carefully...
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  • Stayed: October 2013, traveled on business
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Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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220 - 226 of 697 reviews

Reviewed October 6, 2013

We were very pleased we chose to stay here. This is a good area. Quiet and beautiful. There is a metro stop less than 100 yards away. The hotel is very quiet, clean and the staff are nice. There is free wifi. We had a kitchenette in our room which we didn't use. The fridge was noisy but we were able to turn it off, and slept well. The beds were nice. Though I don't like foam pillows and it wasn't a romantic room it was pretty good.
Nearby fish stall the North Sea, to the right of St Catherine's church, and the memorial to the carrier pigeons of the war, are unmissable. It is a short and interesting walk past the fish stall to the Grand Place.

  • Stayed: October 2013, traveled as a couple
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Thank drbenmaxwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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Reviewed September 29, 2013

A good quality 3 star apartment hotel in an excellent location: surrounded by a wide variety of restaurants (recommend "Vismet"), and bars. Metro entrance and Carrefour Express supermarket 50 meters away. Fridge and basic cooking facilities (couple of electric rings, microwave, toaster, sink), utensils, etc. Room was quiet, bed comfortable. Free Internet access and very helpful staff. 3 star, but the room larger than any you'll find in the global brand hotels – good closet space, space for luggage. I had a very comfortable 7 night stay.

Room Tip: Ask for a room facing the courtyard.
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  • Stayed: September 2013, traveled on business
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Thank AJP-Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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Reviewed September 9, 2013

This hotel is a great launching pad for Brussels. The location is very central and the rooms very clean and presentable. It's a great hotel for the star-rating that it has and the price that they charge. If you don't expect a 5-star, luxurious hotel and just expect a decent, comfortable hotel in Brussels, I would suggest you to stay there and you will, for sure, be satisfied.

  • Stayed: May 2013, traveled with friends
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Thank KatherineWoolbright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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Reviewed September 7, 2013

We stayed here our last two nights in Europe after a two and a half week tour. The hotelis amazing and just gone under some rents so all in our room was very new. Don't let the outside fool you this is a super nice hotel. Located in one of the best parts of Brussles with everything from train station (Midi Sud) to grocery and great restos all withing walking distance, not to mention the Grote Markt. We will certainly stay here again and will also seek out the Ascot chain of hotels elsewhere.

Stayed: September 2013, traveled as a couple
Thank ScottyMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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Reviewed August 22, 2013

spent a couple of nights here on route to amsterdam
the apartment was spacious and comfortable
very clean and well maintained
train station right on doorstep could not be any closer
small supermarket a few doors down that has everything you would need for a short stay
close to all attractions and reastaurants
would stay here again if ever the chance arose

  • Stayed: June 2013, traveled with family
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1  Thank fisherman5091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

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Reviewed August 4, 2013 via mobile

Stayed here over the weekend as I managed to get a cheap rate from hot wire. I stayed in a studio deluxe which was more than adequate for our stay.
The location was excellent, close to restaurants, bars and transportation. The metro stop Saint Catherine is just outside the hotel. Grand place is only a ten minute walk away but this hotel is far enough away from the main tourist traps for peace and quiet.

The room was spacious and
had modern decor. There was a kitchenette with everything you need to make your own food if you choose to do. There is free wifi but make sure you ask for the code when you check in. The staff at the hotel were friendly and speak good English, just beware that there only ever seemed to be one member of staff at the front desk so you may have to wait awhile to be served.

The only downsides to this hotel is the bed was quite hard and felt like a morgue slab. The pillows were really uncomfortable as they were hard and high. Our room looked out onto the internal courtyard and there was noise of people walking on gravel which I found a bit annoying. The room also didn't seem to have air conditioning or a fan so it did get a bit stuffy in there without the window open. Having said all that I did sleep really well so these were minor annoyances.

Overall considering how much I paid for the room, I had an enjoyable stay and would recommend staying here for those on a budget.

  • Stayed: August 2013
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Thank Ruth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia T, Reception at Citadines Sainte-Catherine Brussels, responded to this reviewResponded 3 weeks ago

Thank you for your valuable feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines Sainte-Catherine Brussels

Address: Quai au Bois a Bruler 51, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#15 Best Value Hotel in Brussels
Price Range: $93 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Sainte-Catherine Brussels 3*
Number of rooms: 169
Official Description (provided by the hotel):
On the edge of Old Brussels, your serviced apartments hotel opens its doors to you in the city centre, in the busy Sainte Catherine district with its wide array of restaurants and shops. With its peaceful enclosed garden decorated with a fountain, your serviced apartments hotel promises you quiet and comfort. Our reception desk is open 24/7. The Sainte-Catherine metro runs right past the Apart Hotel and will take you directly to the institutions of the EU. The central station is barely ten minutes away on foot. If you are travelling by car, the serviced apartments hotel offers an underground car park (as an option) including two spaces complete with recharging point for electric/hybrid vehicles. Are you in Brussels on a business trip or for a family holiday? Your serviced apartments hotel offers you various types of accommodation to suit your needs, from a studio for one or two people, to serviced apartments with a separate bedroom, for three or four people. All our accommodation benefits from a fully equipped kitchen area and complimentary WiFi. Ensure a truly tailor-made stay thanks to our à la carte services (housekeeping on request, breakfast, etc.). ... more   less 
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Also Known As:
Citadines Brussels Sainte-Catherine Hotel Brussels

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