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Ibis Brussels off Grand Place
Ranked #43 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 29, 2013

We could not have picked a better location. Next to train station and Grand Place. Typical Ibis. Very clean. As long as you don't mind staying at an Ibis Hotel, there is no reason to stay anywhere else in Brussels.

  • Stayed: June 2013, traveled as a couple
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2  Thank Wallaby23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

Good afternoon,

We have read with pleasure your positive feedback on our hotel and we would like to thank you for this great comment,
At Ibis we strive to give the best possible service to our guests and we're glad to hear that appreciate this.
Thank you very much and don't hesitate to stay again at Ibis Brussels Off Grand'Place.

Best regards

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766 - 772 of 2,844 reviews

Reviewed June 29, 2013

The Ibis off Grand Place provides good value for money, you can be certain about a certain Ibis quality, -even for Brussels. The location is very good in the old centre of town, very easy access e.g. from the central train station. Comfortable bed and clean bathroom. Service good and staff helpful.

  • Stayed: May 2013, traveled on business
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1  Thank Adalheidur J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

God afternoon,

We really appreciate your comments regarding your stay at the ibis Brussels Off Grand Place. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience.

Sincerely,

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Reviewed June 27, 2013

This was our first experience with Ibis ever (and my first with traveling in Europe). Stayed for two-nights and loved the closeness to the city center. We arrived late the first night and the staff was friendly and helped us locate a late night dinner place. Taxis were readily available or the staff could call one as they did for us. Parking couldn't be better located for this hotel (the other Ibis near-by was super helpful in providing direction to the Grand Place Ibis).

The room was a good size for my boyfriend and I (we even worked out in it since there was no gym). Our room faced a courtyard that was very quiet at night so we had no issues sleeping. Our favorite part was the late night pizza we ordered each night and was even delivered to our room the last night :) good bars nearby too.

We would definitely stay here again. We paid a reduced rate since we were part of a wedding deal, but I think the hotel/room would be worth the usual rate.

Caution about the shower. The tub is higher than the bathroom floor. So I almost slipped and fell when stepping out of the shower. It would not have been a good start to our vacation. Ibis should really look into this. Just be careful stepping out.

  • Stayed: June 2013, traveled as a couple
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Thank plcreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

Good afternoon,

We very appreciate your comments regarding your stay at the ibis Brussels Off Grand Place. It is always a pleasure to receive positive feedback.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed June 26, 2013

We did stay at Ibis grand place in june for 2 days. The review in summary:
-Good location to visit the city. Very convenient.
-Good value for money
-Some of the Staff is kind and when asking something they propose to help. But this is not consistent.
-lack of initiative taken
-Service minimum
-No safety for kids: especially doors and windows. Lack of signage
-Need to request twice to get things done.
-Car park not included

Stayed: June 2013
Thank Amine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

Good afternoon,

Thank you for taking the time to tell us about your experience at the ibis Brussels Off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed June 26, 2013

My boyfriend and I were very pleased with this hotel for being an Ibis. Perfect location right around the corner from the Grand Place. Very clean, so clean it looked like new. We got it for a great price and there were even elevators. It would have been perfect if it would have included a free continental breakfast. Other than that, excellent.

  • Stayed: January 2013, traveled as a couple
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Thank Doni33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

Hello,

We very much appreciate your comments regarding your stay at the ibis Brussels Off Grand Place. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed June 25, 2013

Stayed there for 5 nights. room was cosy and very clean. Breakfast was good with a vast choice. I was there on business so it was pre booked and paid for me, otherwise I would not have chosen such an expensive hotel. Hotel was good but could not justify such a high price. I basically charges you for being close to Grand Place.

  • Stayed: January 2013, traveled solo
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Thank Sacrilegious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Directeur général at Ibis Brussels off Grand Place, responded to this reviewResponded July 27, 2013

Good afternoon,

We are glad to hear that you enjoyed your stay at our hotel.

The rates depend on the businees periods and that's why we are more expensive during fair periods. During the weekend our prices are lower, but the good service remains.

I hope one day you can enjoy our weekend rates to discover Brussels, the heart of Europe.

Best regards

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Reviewed June 21, 2013

The Ibis Brussels off Grand Place is as well situated as a hotel can be in Brussels--just a five-minute walk from the Gare de Bruxelles-Central and another five minutes (or less) from the Grand Place. The hotel is comfortable, quiet, and a good value, but its the location that makes it shine.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank SSIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence B, Gérant at Ibis Brussels off Grand Place, responded to this reviewResponded July 24, 2013

Good afternoon
It is always a pleasure to hear that our guests leave our hotel satisfied. It’s in those kind of comments our teams find their motivation to even improve their service where it’s possible.
Hopefully you find your way back to our hotel to enjoy more of our great city.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Brussels off Grand Place

Address: Grasmarkt 100 | Rue du Marché aux Herbes 100, Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#25 Green Hotel in Brussels
Price Range: $86 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Brussels off Grand Place 3*
Number of rooms: 184
Official Description (provided by the hotel):
With a top location at the Grand Place and the historical center of Brussels, the Ibis Brussels Off Grand'Place offers a direct access towards the international airport and the railway station. Metro, the Congress Palace, the main shopping areas and the cultural district are only a few meters away. With 184 air-conditioned and modern rooms, a pleasant bar, free wifi access and a public parking, this completely non smoking hotel is the ideal place to book for your business and leisure purposes. ... more   less 
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Also Known As:
Ibis Brussels Off Grand Place Hotel Brussels
Accor Brussels Off Grand Place

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