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“Worst hotel I have ever stayed at”

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New Hotel Charlemagne
Ranked #125 of 198 Hotels in Brussels
Reviewed April 2, 2014

One of the worst hotels I have ever stayed at, the beds were so uncomfortable I did not get a good nights sleep during my stay, the safe in the room was broken and it took 3 complaints to get someone to look at it and then when they could not fix it there was no suggestion of getting it fixed. The wifi was close to useless would disconnect you ever few minutes and you would have to log on again and to take a show was a case of the temperature would change ever few seconds from cold to hot. I would not stay there again if you paid me.

Room Tip: Use another hotel
  • Stayed: March 2014, traveled solo
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Thank LeeG232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear guest,
We appreciate you take time to write us your comments regarding your stay at the Newhotel Charlemagne. Indeed, during that period we've been through a breakdown of the water supply and the Internet connection was disturbed. My apologies for the inconvenience you experienced during your stay with us. In the meantime, everything is repaired. We are really sorry that you did not appreciate the comfort of our beds. We hope that you will give us another opportunity to have you as our guest, should your travel plans bring you to Brussels.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (347)
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127 - 133 of 347 reviews

Reviewed March 28, 2014

Nice bathroom, double bed and fairly new furniture. Could have done with new wallpaper though. Wifi worked fine for me. Amazing location right behind the Berlaymont, very convenient if you are in Brussels on EU-related business.


  • Stayed: March 2014, traveled on business
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Thank mnem89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear guest,
Thank you very much for sharing your experience on Tripadvisor. We hope that we will have the pleasure to welcome you back very soon for another stay.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014 via mobile

Choose this hotel if you're looking for a reasonably priced hotel that's well located. Close to the Metro station, Schuman- this hotel is within 10mins of the Grand Place by subway.

What I would class as a no-frills hotel, it was clean, spacious and staff are friendly. If you just want somewhere to put your head down for the night, while you explore the city during the day, this is a great choice. Only thing I would say is that the Wifi is pretty hit and miss.

Stayed: March 2014, traveled as a couple
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear Rebacca,
We are really happy to read that you enjoyed your stay with us! Hopefully see you back soon with us here at New Hotel Charlemagne!

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Reviewed March 1, 2014

This hotel is very clean and the rooms are a decent size. The bathroom could do with painting but overall the hotel is very clean. The hotel is a little distance from the centre of town although we did walk there and back and it took about 15/20 minutes. There is also lots of bars and restaurants around the hotel for an evening meal but no so much for breakfast unless you walk into town. The staff are friendly and the hotel is practically on the door step of the European committee building,

  • Stayed: February 2014
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Thank MinaBallerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear guest,
Thank you for your compliment on Tripadvisor. We are very pleased that you choose the New Hotel Charlemagne for your stay in Brussels. We have shared your nice comments with all the staff. We look forward to welcome you back for another nice experience with us.

Have a great day!

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Reviewed February 27, 2014

This hotel has an excellent location since it is only a few steps away from Schuman. It is a cosy hotel with very friendly staff. Breakfast was OK, but the selection was not very wide and scrambled eggs were undercooked and not edible. One more downside was the bathroom. It was badly planned (after shower there was water everywhere) and figuring out how to use the shower was a small challenge.

  • Stayed: February 2014, traveled on business
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Thank Anna-Liisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear Anna-Liisa,
Thank you for sharing your positive comments on your recent stay at New Hotel Charlemagne. We are sorry to hear that the scrambled eggs were undercooked, we have informed the responsible of the Breakfast service. Regarding the shower, our bathroom supplier has just installed an instruction sign in all the bathrooms. Thank you for choosing the Newhotel Charlemagne during your trip to Brussels. We are looking forward to welcome you again soon.

Best regards

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Reviewed February 20, 2014

The New Hotel Charlemagne is ideal for a short business trip to Brussels particularly as it is close to the European Institutions. Situated in a quiet area close to Berlaymont building, it is also close to the metro station and airport bus stop in Schuman. Hotel is clean and the staff very friendly. Stayed there several times and I would recommend it.

  • Stayed: February 2014, traveled on business
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Thank JonP64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear Sir,
Great to hear that you loved our location, the Property and our Team so much! Also, we would like to thank you for your confidence and hope to serve you soon again!

Have a wonderful day!

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Reviewed February 17, 2014 via mobile

I can only say that the journey was ok because the hotel is placed in a really good position to reach the means of transport and also a very quiet zone. For the rest I can say that we had some difficulties with the room booked and the one received but everything was ok in the end! The cleaning lady was gentle and the room merely deserves two stars. Well for one night I revomend you this place.

Stayed: February 2014, traveled as a couple
Thank andreola2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this reviewResponded April 30, 2014

Dear guest,
Thank you for taking the time to review our hotel and provide feedback on your experience.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New Hotel Charlemagne

Address: Boulevard Charlemagne 25-27 | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#61 Luxury Hotel in Brussels
Price Range: $69 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hotel Charlemagne 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
New Hotel Brussels

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