We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
New Hotel Charlemagne
Ranked #115 of 199 Hotels in Brussels
London, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice hotel”
Reviewed March 1, 2014

This hotel is very clean and the rooms are a decent size. The bathroom could do with painting but overall the hotel is very clean. The hotel is a little distance from the centre of town although we did walk there and back and it took about 15/20 minutes. There is also lots of bars and restaurants around the hotel for an evening meal but no so much for breakfast unless you walk into town. The staff are friendly and the hotel is practically on the door step of the European committee building,

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinaBallerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, April 30, 2014
Dear guest,
Thank you for your compliment on Tripadvisor. We are very pleased that you choose the New Hotel Charlemagne for your stay in Brussels. We have shared your nice comments with all the staff. We look forward to welcome you back for another nice experience with us.

Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

333 reviews from our community

Traveler rating
    58
    126
    91
    42
    16
See reviews for
32
122
21
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tallinn, Harjumaa, Estonia
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 27, 2014

This hotel has an excellent location since it is only a few steps away from Schuman. It is a cosy hotel with very friendly staff. Breakfast was OK, but the selection was not very wide and scrambled eggs were undercooked and not edible. One more downside was the bathroom. It was badly planned (after shower there was water everywhere) and figuring out how to use the shower was a small challenge.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna-Liisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, April 30, 2014
Dear Anna-Liisa,
Thank you for sharing your positive comments on your recent stay at New Hotel Charlemagne. We are sorry to hear that the scrambled eggs were undercooked, we have informed the responsible of the Breakfast service. Regarding the shower, our bathroom supplier has just installed an instruction sign in all the bathrooms. Thank you for choosing the Newhotel Charlemagne during your trip to Brussels. We are looking forward to welcome you again soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valletta, Malta
Level Contributor
117 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 20, 2014

The New Hotel Charlemagne is ideal for a short business trip to Brussels particularly as it is close to the European Institutions. Situated in a quiet area close to Berlaymont building, it is also close to the metro station and airport bus stop in Schuman. Hotel is clean and the staff very friendly. Stayed there several times and I would recommend it.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonP64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, April 30, 2014
Dear Sir,
Great to hear that you loved our location, the Property and our Team so much! Also, we would like to thank you for your confidence and hope to serve you soon again!

Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gingelom, Belgium
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 17, 2014 via mobile

I can only say that the journey was ok because the hotel is placed in a really good position to reach the means of transport and also a very quiet zone. For the rest I can say that we had some difficulties with the room booked and the one received but everything was ok in the end! The cleaning lady was gentle and the room merely deserves two stars. Well for one night I revomend you this place.

Stayed February 2014, traveled as a couple
Helpful?
Thank andreola2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, April 30, 2014
Dear guest,
Thank you for taking the time to review our hotel and provide feedback on your experience.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
215 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed February 6, 2014

The main advantage is to be close to the European institutions of the Schumann round-about.
The competition is hard between all these hotels, offering more or less same prices, comfort and services. Nothing very good nothing really bad, average to good quality of service. The heating was not working very well, as already previously encountered in the past. Equipment is average. Bed was good.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brochmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, February 26, 2014
Dear Brochmi,
Thank you for taking the time to provide us your nice review. We hope to welcome you again very soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pforzheim
Level Contributor
79 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 22, 2014

The hotel is located very close to Schuman and can be reachedvia metro or bus easily coming from the railway stations or airport. You will find the hotel in a quite by-road more or less 250 m from the metro station.

Checkin was efficient and quick, staff very friendly. The rooms a re quite spacy, cleanliness is ok. Furnitures are neither new nor special, but acceptable. No noise during night, I slept quite well.

The breakfast was completely disappointing. After entering the breakfast room I had to notice that choice of food could be sufficient, but I cannot judge on that, cause nearly all plates were empty. I asked the staff two times to receive some coffee, but nothing happened. All in all, 15 € for nearly nothing is not what one may expect.

After 30 min I left the breakfast room. I informed the manager that I am very disappointed, the reply was that they were very busy that monring to feed a huge group of travellers. To tell the truth, it should be possibly to refill the breakfast buffet within 30 mins.

During checkout I discussed that subject with the frontdesk staff. She offered a 50 % off for the breakfast. The manager appeared and offered a 100 % off for the breakfast and promised a much better breakfast during future stays. It seemed to me that he fells really sorry.

One additional thing I like to add: during online booking the hotel will do a reservation for the complete room rate on your CC account. Following my own experiences, this is quite different from the "1 € check" to proof the validity of your CC.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TKKK62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, February 26, 2014
Dear TKKK62,
Thank you for taking the time to write us a review about your stay with us. I read your comment with all my attention and again I apologize for the breakfast service you had that day! Indeed, at the check out time I decided to reimburse the total amount of the breakfast. Regarding the reservation procedure, please note that the Newhotel Charlemagne reserves the right to pre-authorise your card prior to arrival as a guarantee. We hope that you will give us another opportunity in order to give you a better service.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Brussels hotels

Show Prices
Show Prices
Show Prices
Show Prices
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 14, 2014

Very easy to get to from the Schumann bus stop, especially if you're coming from the airport, this hotel is easy to find, as it is right on Rue Charlemagne near the EU buildings. Because we went at a quiet time when everyone was on holiday, we got a nice deal. The staff who helped us were friendly and accommodating, and were helpful in discussing where to go in Brussels, where to eat, etc. This was a wonderful relaxing room with nice amenities, with a quick walk to pubs and restaurants, and a nice view overlooking the city.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HK H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review, February 26, 2014
Dear HK H,
Thank you very much for your nice review. I am happy to hear that you had a pleasant stay with us. We hope to welcome you in the near future when you're in town!

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brussels hotels
0.0 mi away
First Euroflat Hotel
First Euroflat Hotel
#114 of 199 in Brussels
341 reviews
0.0 mi away
Hotel Berlaymont Brussels
Hotel Berlaymont Brussels
#90 of 199 in Brussels
920 reviews
0.0 mi away
Martin's Brussels EU
Martin's Brussels EU
#30 of 199 in Brussels
644 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Chelton Hotel
Chelton Hotel
#81 of 199 in Brussels
403 reviews
0.3 mi away
Aloft Brussels Schuman Hotel
0.3 mi away
Holiday Inn Brussels Schuman
Holiday Inn Brussels Schuman
#78 of 199 in Brussels
495 reviews
Show Prices
Show Prices
Show Prices

Been to New Hotel Charlemagne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about New Hotel Charlemagne

Property: New Hotel Charlemagne
Address: Boulevard Charlemagne 25-27 | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#59 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — New Hotel Charlemagne 4*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Fastbooking, Travelocity, Hotwire, Priceline, Hotels.com, TripOnline SA, Cancelon, Evoline ltd, Hotel.de, getaroom.com and HotelQuickly so you can book your New Hotel Charlemagne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New Hotel Brussels

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing