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“splendour”

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Hotel Astoria Brussels by Tiara
Ranked #149 of 199 Hotels in Brussels
northampton
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“splendour”
Reviewed August 9, 2006

If it's glitz, comfort, huge high ceilings and champagne you're after in brussels, this is the place. a 10 min. stroll to the grand place, a champagne bar kitted out in the style of a 1930's luxury train carriage, attentive and helpful staff, I personally could not fault this hotel, other than a slight niggle with the main restaurant which closed for refurb. Breakfast always seems a little expensive at all sofitels and this one is no different, but if you're splashing out on a lux. weekend then this shouldn't be too much of an issue. Besides, this hotel represents good value. I've stayed in 5 stars that haven't offered the same standard of service that I received here and paid twice as much!
enjoy!

Helpful?
2 Thank miladdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    6
    11
    5
    5
    2
See reviews for
Families
0
7
5
6
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Zurich
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 19, 2006

I am on business in Brussels every week and stay at the Astoria because my company has special rates there. I know many rooms of the hotel. Service is quite bad: sometimes staff ignores you and some of the staff is unable to give you a correct information about the amenities of the hotel. Rooms are OK and the carpets are not always perfectly clean. Breakfast is a rip-off and what you get for 25 Euros is a shame. Forget the air-conditioning which does not cool down the rooms in summer. Arriving with bags, nobody asks you if you need any help. The hotel try to save on the soap it provides to the guests in the room: I complained many times that housekeeping "forgot" to replace, put soap / douche gel in the bathroom. The hotel has the atmosphere of a belle epoque palace, but over time the management / Sofitel did not enough take care of maintaining the building. You sometimes get stuck in the old lift and what breaks down is never repaired the same day or during the couple of days afterwards. On the positive side the hotel has an old charm, which still makes it interesting

  • Liked — Charm of the building and the rooms
  • Disliked — Service, breakfast
  • Stayed June 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Tubarao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 5, 2006

Upon arriving at the Astoria, we were met by a rather rude receptionist who wanted our credit card details. We didn't have our credit card details with us and he then asked for a deposit for the mini bar and telephone. The deposit he was looking for was 50 Euros per day! When we advised that we would not be using the mini bar or telephone, he asked for our passports instead as a guarantee. We have never been asked for this before, although we have stayed in other 5 star hotels.

The room was nice and the bathroom was large and clean. We don't have any complaints about the actual room.

The breakfast was disappointing and had it not been included in the room rate, we would have found somewhere else for breakfast.

The hotel was quite far from the centre and there were no restaurants or pubs nearby which we would have wanted to visit.

We had a drink in the Pullman Bar one evening and sat for over half an hour waiting for someone to ask us if we would like another drink. Nobody came, although we were passed several times by bar staff. We were then short changed when we paid for the drinks at the bar, having giving up waiting on table service. We handed the bar man 50 Euros, but were given change from 2o Euros.

All in all, we found some of the staff to be unhelpful and looked down their noses at us for being slightly younger than their normal clientele and dressed warmly for the weather, rather than attending breakfast in our finery.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brussels hotels

A TripAdvisor Member
Reviewed January 8, 2006

The Hotel interior and the room (suite) was clean and very nice. We loved the old style of this hotel. Our welcome drink was a glass of champaign in their famous "Pullman-Bar". But the stuff is tricky. They invite you to the breakfast buffet and don't say that the price (25 Euros) is not inculded in the room rate.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
92 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed November 26, 2005

Stopped here for business for one night and was impressed how original the hotel was. Walking in through a small entrance which opens out into an impressive high atrium, marble floored, with a piano playing in the corner. I had booked a single but was given a good sized double room with a large comfortable bed. Decor and cleanliness were very good. Nice size bathroom with good shower over bath. As the restaurant was full the hotel staff recommended two restaurants just up the street (good brasserie).
Bar is good, and seems to stock every bottle you could want, but expensive. Skipped breakfast at EUR25 - plenty of nice places in Brussels to eat breakfast. Overall a super hotel and a refreshing change from the corporate clone hotels.

  • Stayed November 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RogersTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 1, 2005

My boyfriend and I have just returned from a fantastic 4 days at The Astoria Hotel. We were checked in before 10-00am by a very helpful informative and pleasant receptionist. The decor in the hotel is opulent and impressive and our room was large and very comfortable.
The overall mood of the hotel is one of tranquility and luxury. I think week days are busier than weekends.
The only negative thing I would say is that the breakfast could have been better. It was fine but nothing to rave about.

Restaurant and bar food tend to be rather expensive but there is a cheaper and more varied room service menu which can be eaten in the bar.
I would not hesitate to go back to the Astoria;-In fact I could hardly drag myself away.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 25, 2005

Maybe a little far from Grand Place but this hotel is superb. The breakfast is brilliant but pricey (€25 per person). Don't even think about buying the pricey sandwichs although they are tasty (€18 - yes €18!!!) Rooms are classical and old - beds are super comfy. Beautiful foyer with massive ceilings. Quiet and stately. Staff are excellent and accept when they are wrong e.g. booking a bus tour for the wrong time. They quickly discounted the tour and gave us complimentary breakfast and drinks.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Astoria Brussels by Tiara

Property: Hotel Astoria Brussels by Tiara
Address: Rue Royale 103 Rue Royale 103 | Brussels, Brussels 1000, Belgium (Formerly Sofitel)
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#64 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Astoria Brussels by Tiara 4*
Number of rooms: 146
Official Description (provided by the hotel):
Elegant, Belle Epoque Hotel with ornate public areas, located in the heart of city on busy, commercial street. Closed for renovation until 2012. ... more   less 
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Also Known As:
Sofitel Brussels
Brussels Sofitel

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