We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great food and staff but the rooms need some tlc”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Four Points by Sheraton Brussels
Ranked #71 of 199 Hotels in Brussels
Northamptonshire, UK
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great food and staff but the rooms need some tlc”
3 of 5 bubbles Reviewed July 6, 2013

I stayed at this hotel for 2 nights whilst I was visiting the area on business.

I would start by saying that the staff were excellent on check in and throughout my stay and so was the food at breakfast and dinner in the hotels restaurant.

The rooms were spacious but very old like a 3* B&B at the seaside, even the UK's Premier Inns would put these rooms to shame.

If you like a room that throws you back to the 1970's then enjoy your stay here, if you like a modern looking room with the comforts that come with that style then book elsewhere.

I wouldn't recommend this hotel or book to stay here again.……sorry

Room Tip: Book elsewhere.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garya2404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, July 23, 2013
Dear Garya2404,

Thank you for sharing your experience on Tripadvisor! It is a pleasure to read your words around our reception and our restaurant! Thank you.

Recognizing the fact that you were unhappy about the "feel" in your room, you will be interested to know that we have been able to upgrade many areas in the hotel over the past years and will continue to do so in the future. This summer we work on our bathrooms and earlier this year we installed 42 inch LED tv's in all our guest rooms.

We have taken all your comments on board and will refer to these as we continue to improve our product offering. I am sorry though to learn that you won't be coming back. Please feel free to contact me directly in the hotel if you consider another visit. I'd be happy to assist.

On behalf of the entire team at Four Points by Sheraton Brussels I would like to thank you once more for your feedback as it helps us in our continuous effort for improvement.

Kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

747 reviews from our community

Traveler rating
    164
    361
    163
    40
    19
See reviews for
94
237
70
219
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

Well locatesd in a quiet road off Avenue Louise. Rooms are spacious and clean, strangely had a microwave which I wasn't expecting. Staff are friendly and helpful, breakfast ok but nothing special, if not included better to go onto the main Avenue. All in all a reasonably priced mid range hotel, with free wifi in public area's and a short free period for in room wifi.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, June 28, 2013
Dear J M,

Thank you for sharing your experience on tripadvisor! We are happy to learn you enjoyed your stay with us! I hope to welcome you back anytime!

With kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bacau, Romania
1 review
5 of 5 bubbles Reviewed June 24, 2013

I usually judge a hotel by its staff, and Four Points met my standards! The receptionists were helpful, and they responded to all our requests. We usually talked to Nina and Vincent about the landmarks and transport, but the manager was receptive too!
The beds are incredibly confortable, the wi-fi is fast, the cleaning ladies are cute, the prices are good (if you book reasonably soon).
My room had a great view - the rooftop garden!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, July 1, 2013
Hi Paula G,

Hope you are well! Thank you for sharing that you liked everything, especially our service! Hope to welcome you back anytime soon!

Kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Province of Barcelona, Spain
Level Contributor
204 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

The hotel is a quite location close to many interesting things. Rooms on the back are facing a very nice and pleasant parc. The rooms were very spacious and very clean. The lobby and the whole hotel was very clean and pleasant. The staff are very friendly and helpful. Tmmmm

The hotel is very near to public transportation. Besides the hotel is close to a shopping district, every thing is within the walking distance.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atesakinci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, June 28, 2013
Dear atesakinci,

Thank you so much for sharing your experience in Tripadvisor! It truly is a pleasure to receive feedback as yours. I hope to welcome you back on a next visit to Brussels.

Kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Geneve, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Business type hotel, all very amenable, nicely sized rooms, it has one of everything, a small gym, sauna, bar and restaurant. All pretty standard stuff, staff made the place, as they were all very helpful and friendly.
As for position, this depends on what you are in Brussels for, It is right in the heart of ex-pat communities, so if you are visiting someone who lives in Brussels it is great, just a short tram (or about a 20 min walk) to the old town centre, plus you can get a tram from the corner of the street to the European parliament area of town.
But the neighbourhood itself is very nice! right next to Chatelaine and Flagey areas, so plenty going on. Plus useful public transport links.
A good, not exciting, but also absolutely nothing to complain about hotel, at a good price in the European capital.

Worth checking out nearby: Restaurants: Rouge Tomate, Chez Oki, La Sarrazine, plus across Avenue Louise, down Rue Bailli cannot find name of it, but Tunisian restaurant, very good!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BMXNEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, June 27, 2013
Dear BMXNEV,

Wow - thanks for sharing! I will pass on the message to the team!

Best regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed June 22, 2013

Stayed here for a weekend at the start of June and although it was functional we were disappointed with it's location. Although we got a good price for the hotel, no breakfast was included and they were charging what I believe is an extortionate price of 20 Euro for a continental breakfast, we would have been better off staying at the IBIS because of its location, surrounded by Cafe's without the need to pay any taxi or tram fares.
Brussels itself is a beautiful city and the area around Grand Place is breathtaking. The streets are filled with nice bars and restaurants and it is the ideal place for a romantic weekend away. We went on Eurostar which takes you right into the heart of the city. I will return to Brussels but won't stay in this hotel.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, June 27, 2013
Dear Mick1959,

Thank you for sharing a review of your weekend break at the start of June and thank you for choosing for Four Points Brussels!

Although the hotel is located in a very attractive area of Brussels with some of the city's most desirable shops, night life, greenery, offices and European Union, we are indeed an approximated 30 mins stroll from the Grand Place. Public transport connections are however well arranged and bring you far into the center of town. As said, the hotel is located in a part of town which is known for its evening entertainment such as restaurants & bars where the local (expat) crowd hangs out.

You might consider the hotel once again knowing that we offer great rates and our location has a lot to offer! I will welcome you back anytime.

With kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire
Level Contributor
109 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

I only stayed at this hotel recently but had to force myself to remember what it was like, as in all honesty it's pretty much like any other business hotel - nothing to make it stand out as fantastic, nothing to mark it out as terrible.

The staff are friendly and helpful, both on reception and in the restaurant. The rooms are fine - bed was comfortable, basic amenities you'd expect, such as iron, kettle, etc. Good shower. The food on room service/in the restaurant was pleasant, albeit in the menu is quite limited. As another reviewer has said, the walls are quite thin - I could hear part of a telephone conversation from the room next to mine, so made sure I kept my voice down in my own conversations.

A bit disappointing to have to pay for wifi these days.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShropshireSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, June 27, 2013
Dear ShropshireSue,

Thank you for sharing your feedback on Tripadvisor.
We are happy to have had you as our guest.

Best regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brussels hotels
0.1 mi away
Le Chatelain Hotel
Le Chatelain Hotel
#62 of 199 in Brussels
4.0 of 5 bubbles 412 reviews
1.1 mi away
Aloft Brussels Schuman Hotel
0.1 mi away
Ibis Styles Brussels Louise
Ibis Styles Brussels Louise
#97 of 199 in Brussels
3.5 of 5 bubbles 316 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Park Inn by Radisson Brussels Midi
0.3 mi away
Hotel Agenda Louise
Hotel Agenda Louise
#98 of 199 in Brussels
4.0 of 5 bubbles 227 reviews
0.4 mi away
Zoom Hotel Brussels
Zoom Hotel Brussels
#81 of 199 in Brussels
4.0 of 5 bubbles 190 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Brussels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Brussels

Property: Four Points by Sheraton Brussels
Address: Rue Paul Spaak 15 | Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#43 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Brussels 4*
Number of rooms: 128
Official Description (provided by the hotel):
Four Points by Sheraton Brussels offers easy access to the heart of Belgium. This quiet and friendly hideaway is located in a vibrant area with easy connections to the key attractions. Our rooms provide you with uncomplicated comfort and everything you need such as free bottled water, free wifi as well as a comfortable bed at a great rate. Take a visit to our newly launched Root Market restaurant featuring the authentic Brussels' lifestyle and its vibrant food market scene. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Booking.com, Orbitz and HotelQuickly so you can book your Four Points by Sheraton Brussels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Brussels
Four Points By Sheraton Brussels Hotel Brussels
Four Points Brussels
Sheraton Brussels
Brussels Sheraton
Brussels Four Points

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing