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Novotel Brussels Grand Place
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Reviews (2,774)
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1,036
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All reviewscentral stationgreat locationfamily roomsofa bedsmall squaregare centraleseparate toileta couple of minutes walkfree wifibreakfast buffetsuperior roommanneken pisthe room was nicethe heart of the cityrestaurants and barsshort staytrain
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725 - 730 of 2,774 reviews
Reviewed February 12, 2014

great location just 1 min from grand place.
lots of restaurants and bars close by in the old section of Brussels.
great base for a couple of days.
free wifi and decent breakfast.
walking distance from central station about 5 mins.

  • Stayed: February 2014, traveled on business
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1  Thank arky25Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded February 22, 2014

Dear Arky25Scotland,

Novotel Brussels Off Grand Place very much appreciates your positive comments regarding your stay in our hotel. We are delighted to read that you appreciate our establishment and emphasize the good accessibility to the City Centre.

Positive feedback from satisfied guests is our greatest reward – thank you.

We look forward to welcoming you again in Brussels for your next journey through Belgium.

Sincerely Yours

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Reviewed February 9, 2014

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded February 22, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 8, 2014 via mobile

We stayed for one night. The location is brilliant, just a minute walk to Central Station and to Grand Place.
Check in was efficient and staff were friendly, we arrived at 9 in the morning and we had a room allocated to us right away. Room was clean and of an acceptable size. Just strange that they had the WC and the bathroom in seperate rooms.
I have seen reviews which stated that street noise could be heard from the room but we didnt hear a thing throughout the night.
We didnt take the breakfast option as there were many other options for breakfast along the street.
Althoughly slightly pricey, will recommend this hotel for your tourist needs.

Stayed: December 2013, traveled as a couple
Thank emperorwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded February 22, 2014

Dear Emperorwee,

Thank you for taking the time to write a positive review on Tripadvisor.com

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again in the Hotels Novotel all around the world.

With kind regards,

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Reviewed February 7, 2014

and this is one of the few good things about the hotel. It is close to a train/metro station, 1 minute to Grand Place..the rooms are rather small, ok for a short business trip. Carpets could use a wash, but everything else is spotless.

The building is somehow charming, but the hotel rooms are just standard average and I would say rather 3 stars than 4.

The staff is always very welcoming and helpful.

We never tried the breakfast; good alternatives at Exki across the street or Le Pain Quotidien inside the galleries St Hubert. The later is just fantastic. It can take time, so don't count on a quick meal. The chocolate shops inside galleries St Hubert are great.

  • Stayed: February 2014, traveled on business
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Thank CristinaDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded February 8, 2014

Dear CristinaDK,

Thank you for your honest feedback.
I am sorry to read that your experience with us was not the way you expected.
We do appreciate your feedback, as you know it is only through continuous response from our guests that we can continuously strive to meet and improve our guest expectations.
Please be assured that we are very keen on making it right for our guests.

We hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience

Kind Regards

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Reviewed February 5, 2014

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this reviewResponded February 8, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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