where to begin... check-in at 2PM - called the day before requesting early checking (willing to pay extra fee) - told they'd do their best.
Arrived 10AM - no record of request - reminded check in was 2PM.
Asked about a restaurant or lounge - informed restarrant closed at 9:30AM not open for lunch until noon. Lounge? Rrrrright, find a seat in the lobby (dont worry, you'll be in good company with others who cant yet check in either - aka - there will be no room to get anything done while you wait.
had Lunch in restaurant - was quite good - Tomato, Motz Salad, Filet, Tiramisu - Friendly wait staff (note: did not have dinner here - but assume the meal optiosn will be the same).
Got to my room (5th floor) at 2PM - Toilet wouldnt stop running (when i arrived - never even flushed it yet - obviously no one from the staff reported the problem for correction). Their was some sort of buzzing/vibration from within the walls - no way i'd be able to ignore it to sleep. (notice - i walked down the hall and heard it from the hall as i walked down the entire length of the hall (probably 20 rooms worth). NO AC even though the room was nearly 85 degrees - tried to leave window open - street noise is ridiculously loud. No Iron in the room - had to take shirts to front desk and pay for iron service. NO INTERNET IN THE ROOM (at least not at this floor).
Finally fed up with the buzzing, requested a new room. new room on second floor. no toilet issue, no buzzing, internet from lobby sort of works - not well enough for anything productive. Still no AC
Rooms feel run down/cheap.
overall staff not friendly - but its brussels, so what shoudl you expect.
I've traveled alot - i put this in my bottom 3 hotels ever for business/personal travel.
should note - i did not book this hotel - it was booked for me. I'm nearly certain this hotel would never have been booked by me based on what i see anyway...
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- Also Known As:
- Bedford Hotel And Congress Centre
- Bedford Hotel Congress Centre
- Bedford Hotel Brussels