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Hotel Le Plaza
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Reviews (1,602)
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322 - 327 of 1,602 reviews
Reviewed August 19, 2014

We booked a mini-break to see the Flower Carpet and were happy with our stay here. It is about a 10-15 minute walk to the Grand Place (aka Grote Markt), so it is nice and central. We got a little more than we bargained for booking this place as there are some rather seedy stores near it - I think the term 'adult entertainment' is the PC term for it.

Pro's - Despite its' questionable surroundings, it is fairly easy to get to the central part of Brussels. Decent sized rooms and for those looking for an 'old world' feel, this is the hotel for you. Service team at the Front Desk are warm and friendly. Free wi-fi in rooms was a big selling point for us.

Con's - Neighbourhood is seedy. A bit of a finicky point is that this place is billed by some websites as a five-star hotel. Five-star hotels should have proper hairdryers and the portable air-conditioner that they supplied is really noisy. Breakfast is a little pricey at €20 per person (if booked at check-in, otherwise it is €25 per person). You can head to the Grand Place and get a lovely egg and bacon omelette for €6.50 at La Brouette). Lots of great little eateries within a 10-15 walk from the hotel. There is a "gym" on the top floor which consists of one exercise bike, one treadmill, one cross-trainer and one weights set - a tad sparse, but handy for those wanting a quick workout before sample lovely Belgian beers and chocolate :)

Would we stay here again? Not sure. We got a deal at just under €100/night and I think you can get more centrally located places at a better price.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank CandP33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2014

The hotel is quite imposing from the outside and lobby is charming however reception staff are not friendly at all making check-in far from pleasant. We had 2 rooms on the 7th floor - both looked out onto a concrete quad; the rooms whilst clean desperately needed a lick of paint looking worn and tired. The bathroom door barely closed and did not lock at all. The paint was peeling off the radiators and doors and the armchair material was worn away. The towels and robes have had a lot of wear. Not good. Despite stating tea making facilities were included both rooms had to request them. Breakfast was mediocre and had it not been included in the price I would not have paid for it. Coffee was always cold. No idea why. Unlike others I think the area is ideally located - not too far to walk into centre, across the road from convenience shop and a whole shopping centre which does not charge tourist rates. I can imagine the hotel being quite spectacular in its hey day - sadly this is no longer true.

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Sjofn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

What a grand, luxurious, old world lobby! It is so beautiful. Our room was spacious, with a lovely bathroom. The most amazing part was the service. Our driver had accidentally broken our suitcase handle and we still had 3 weeks of travel left. We asked about buying a luggage strap and the bellman, Mikael, volunteered to take our suitcase to a repair shop. Several hours later, after we spent the day out and about, Mikael knocked on our door with our suitcase. The luggage shop could not repair it, so he used tools from the hotel and made the repairs himself so that we could continue on our vacation. We have never had such outstanding. friendly service. Both the hotel and Mikael are to be commended.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sojouner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2014 via mobile

When checking in and asking questions to the front desk and concierge, the staff was very cold and even rude at times... I would expect more from a hotel that used to have 5 stars. The rooms were large and the bathrooms were clean and had a decent size. The loss of one star makes up for the lack of in room amenities and the bad breakfast buffet. Truth to be told is that for the price I paid, the hotel was not too bad, but the staff really makes me not want to ever go back or recommend it to anyone.
It was our first time in brussels and I expected the hotel's surroundings to be a bit more pleasant. After a long day walking around, coming back to the hotel after sunset the area gave an unsafe vibe and feeling.

Stayed: February 2014, traveled with family
2  Thank Sze Hong N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2014

Hotel Le Plaza is surely a grand hotel. Our high-ceiling room was very spacious, with luxury upholstery and bathroom fittings. For a summer weekend, this business-oriented hotel was available at what seemed to be a very attractive price, inclusive of their very good breakfast buffet. What wasn't to like about this? Things went sour at check-in, where the reception staff were haughty rather than friendly. Although our reservation confirmation explicitly stated to the contrary, we were told that we didn't qualify for frequent flier miles "because our rate wasn't 160€." Then we discovered that the free wi-fi was good for only one device (upgraded plans for additional devices started at 7€/day). There was no air conditioning; the room could only be cooled by opening the clunky windows, which introduced noise and privacy problems. But the biggest problem was the neighborhood: lots of sex shops, nothing that could be considered fine dining within walking distance, and homeless sleeping in doorways. It's a four star hotel, with a three star price (at least on summer weekends) in a one star neighborhood. I should have known better. Book elsewhere.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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