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“For business? Maybe. For vacation? Definitely not!”
Review of Hotel Le Plaza

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Hotel Le Plaza
Ranked #44 of 198 Hotels in Brussels
Certificate of Excellence
GreenLeadersGold level
Reviewed September 20, 2012

We spent 5 nights here and my experience was far from good. However, I will make sure this is a balanced review. I travel the world on business, but we were here on vacation this time. On the positives, the lobby is lovely; spacious, comfortable, relaxing. The bar is also very nice. They have big over-stuffed sofas and chairs with a beautiful wooden bar in the center. Great place to enjoy a cocktail or two - they have a very wide range of drinks available. The rooms are comfortable and very spacious; king bed, big desk, side chair & table. Bathrooms are almost as big as the bedrooms! The waiters in the bar were very friendly and attentive (maybe that's because we were there so much??). Breakfast was lovely. Tons of selections from cereals, breads, fruits, yoguart, crepes, meat, fish, cheese, etc. There was something for everyone! There were several companies in the hotel for meetings and you could tell this was more of a business hotel. On the not-so-positive side, as tourists, you often need help from the front desk. They were never really helpful; could not recommend dinner restaurants for us, didn't speak english all that well; would not give us more than one 15 minute voucher for the internet (!). We ended up feeling a bit frustrated by their unhelpfulness. There was no coffee or tea available in the rooms. They say they're air conditioned, but be careful to check first. They have a color-coded list of rooms where the A/C works and where it doesn't. They told us we had A/C but when it didn't work and we went back to the front desk to inquire, they pulled out their color coded sheet, found our room, saw the big red "no" on it and said to us, "oh yes, we know you don't have any air." If they knew that up front, they should have told us. Also, our room phone stopped working when we were there. We could hear people, but people couldn't hear us. When we told them about that, they said, "oh sorry". Never attempted to fix it. It was also very expensive for everything - more so than Paris where we stayed the previous week. Our "incidentals" were almost 250 euros for nothing more than water and wine from the hotel bar. If you're on business from a European country, I'm thinking this would be a nice place to stay. But if you're from outside of Europe or on vacation and will require a little more attention and help, you'll want to rethink your choice. We all agree that we will not be staying here again.

Room Tip: If you want A/C, make sure to double check that when you register.
  • Stayed: September 2012, traveled as a couple
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1  Thank TracyZ19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 451 of 1,514 reviews

Reviewed September 20, 2012

The location, the hostory, the breakfast, the staff, rooms, comfort all are perfected.

I have stayed in 4 different hotels in Brussels and by far, this is my favorite.

i highly recomend it to all those who want peace of mind.

Room Tip: Adolf Max boulvard view are the best
  • Stayed: July 2012, traveled on business
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Thank Bobztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2012

Me and a friend had a great time here, it's not cheap, but the rooms are great and the staff is frendly. Two things makes this 4 instead of 5, at checkout there was allot of people waiting in reception, it was clearly understaffed with only one poor girl working as fast as she could. We waited 45 min to checkout and had a cab waiting to take us to the airport. Also the room was a bit to hot and we found no way to lower the temperature. But all in all Id stay again!

  • Stayed: August 2012, traveled with friends
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Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

We recently spent two nights in this lovely hotel. On arrival we were greeted by helpful staff who took care of all our luggage and showed us through to the reception area. It is a very attractive and well furnish entrance. The staff at Reception were wonderful and also gave us an upgrade to a Suite. The room was spacious and well appointed and the bathroom had everything needed. Each evening we returned there was a chocolate beside the bed with weather information for the coming day, a lovely touch. The food in the restaurant is first class and is priced accordingly. A very enjoyable stay , a block across from some excellent shops and a short walk to the old historical part of the city. We will certainly stay there again when we return to Brussels.

Stayed: September 2012, traveled as a couple
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

Lovely hotel area its in is run down real shame. Friendy staff, very clean room 10/10 would stay here again. Every day received a card with next days weather and chocolate lovely service. Did not eat in hotel as very pricey. Five min walk to train station, metro 2 mins away. Ten min walk to Grand Place. Hotel made a really good base.It has shopping centre very close good range of shops and supermarket. Exki cafe near by, wonderful food and reasonable price very clean. The hotel has a helpful website worth a look.

  • Stayed: August 2012, traveled with family
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Thank dot d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

A high class hotel in Brussels. The staff are friendly, efficient and very professional. Would recommend this hotel to anybody who has a bit of extra cheddar to spend. Reminds me of the Hotel Carlton in Cannes, similar architecture and level of service (without the Mediterranean out the front door of course!)

  • Stayed: September 2012, traveled on business
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Thank Kootman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

We have been to Brussels twice before and stayed once at Le Meridien right by Central Station and once at the Hilton near the Sablon district. Never stayed at this end of town - ie Brussels north is the closest main station. Odd area really. Surrounded by fancy new office blocks but there are down and outs and whole families in a cardboard city as soon as you cross the road from the station and yes there are some sex shops. However, the area is not seedy, dirty or dangerous and you would not feel threatened or vulnerable. Also - unless you are going to the north station there is absolutely no reason to turn left out of the hotel - everything you need is to the right. Walk straight across the main road and you are straight onto one of the main shopping streets. It is around a 10-15 minute walk to the Grand Place and maybe 15-20 minutes walk to Central - if you plan to do day trips out to other places then we find Central is easier to buy tickets and get info - more trains come through here than through North.
The hotel is lovely - a beautiful "old European" style lobby and we found the staff helpful and friendly. Breakfast was not included in our deal - and it costs 29 euros for the continental breakfast per person!! - but there are plenty of places you can get breakfast - Exki is very good - there a few branches in the city.
The room was on the 4th floor and very spacious with everything you could need and the bed was huge and comfy. The room decor is a little bland but there was certainly nothing wrong with any of the fixtures and fittings - there were lovely toiletries and a huge TV.
We stored our luggage - we arrived early and left late - and had no issues - the hotel were very obliging.
Take the airport train into North - it is the first stop on the way in and costs 7 euros 60 cents each and takes approx 10 minutes. It is then a 5 -10 mins walk to the hotel.
You can get to loads of places via the train systems - trains are good value and very efficient - although some of the stock is a little old and creaky! - so Brussels is a good place to base yourself and do day trips. Stacks of shopping/eating/drinking within walking distance of the hotel
Yes there are better positioned hotels, but if you can get this one on a deal, then I doubt there are any with bigger/better rooms for the money.

Room Tip: Hotel is on a main street so some rooms can be noisy - ask for a higher floor at the back if you are...
  • Stayed: August 2012, traveled as a couple
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1  Thank davidandmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le Plaza

Address: Boulevard Adolphe Max 118 - 126, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Green Hotel in Brussels
#26 Romantic Hotel in Brussels
#31 Luxury Hotel in Brussels
#39 Business Hotel in Brussels
Price Range: $114 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Le Plaza 4*
Number of rooms: 193
Official Description (provided by the hotel):
The Le Plaza Brussels has 189 guest rooms and suites, each personalized with refined furniture, combining tradition and modernity for the comfort of tourists and business travelers alike. The hotel also offers business services, video-conferencing, and extensive meeting and conference spaces, including Le Plaza Theatre, listed for its historical value by Royal Decree, where every event becomes memorable. ... more   less 
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Also Known As:
Le Plaza Brussels
Le Plaza Hotel

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