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“Wonderful hotel with great service”
Review of Hotel Amigo

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Hotel Amigo
Ranked #3 of 199 Hotels in Brussels
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful hotel with great service”
Reviewed October 31, 2013 via mobile

I am on a three month Europe trip and this is one of the few hotels I will come back to if I visit Belgium again. From doorman to housekeeping all were brilliant! Nothing I dislike about this hotel! I had my breakfasts in room which was amazing! The hotel is also in a great location in the city centre.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Claire L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, November 6, 2013
Dear Guest,

Thank you very much for taking the time to share on Tripadvisor your impressions on your recent visit with us.

We are thrilled to read that you had an overall pleasing stay and appreciated our staff members’ genuine service.

We definitely look forward to welcoming you back very soon.

Best regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
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  • English first
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English first
London, United Kingdom
Level Contributor
685 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed October 29, 2013

Talk about location - this place has got it. Literally right behind the main square - right in the middle of all the action. Walking distance to everything!

On top of that - brilliant rooms, absolutely spotless, nice big beds, plenty of towels, free water. twice daily room cleaning.

The staff were exceptional - super friendly, nothing was too much trouble. All very courteous, very helpful.

Breakfast (which was included for us) was sensational. Large buffet to choose from, but if that wasn't enough - there was a menu to order from too. The food was delicious too!!

Cannot highly recommend this hotel enough. Must stay here if going to Brussels. I don't think anything could beat it!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sbspeedo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, November 4, 2013
Dear Guest,

What a delightful comment!

On behalf of my colleagues, thank you very much for having taken the time to share it with the on-line travel community.

It is so wonderful for us to learn that you had a memorable time at the Rocco Forte Hotel Amigo Brussels.

Anticipating our guests’ needs and providing bespoke service is a credo we commit to every day.

We are all eager to welcoming you back very soon.

Warmest regards,

Eric Falcucci
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 27, 2013

I selected the Amigo hotel for sentimental reasons (I used to stay there often many years ago) and for its location just a block from the Grand Place. It well surpassed my expectations! The staff is fantastic, using your name and offering to cheerfully assist with absolutely anything. Rooms are spotless, with excellent linens, towels and updated features. You are made to feel special at every turn. The Amigo is a terrific value. I can't wait to return!

Room Tip: The Classic King Room is not really very big, but very comfortable. Rooms overlooking Amigo street a...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chuck i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, November 4, 2013
Dear Guest,

My colleagues and I would like to sincerely thank you for your nice comments.

We are very pleased to read that we managed to make you felt welcomed at your "home away from home".

We truly hope to have the pleasure of welcoming you back very soon.

With kindest regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 26, 2013

Right in the centre, close to anywhere in Brussels, very good 5* hotel comfortable clean and friendly, this is more of a business style hotel then luxury, however anything you need in style and comfort , is avilable, My stay at Amigo was very pleasant. The staff was excellent, the staff were very helpful and welcoming to us. The breakfast was excellent, I have never met waiters who were that nice and friendly, I recommend this hotel to anyone who's staying at Brussels.however no tea making facility ,and should keep more drinking water bottles in the room

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nazar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, November 4, 2013
Dear Guest,

Thank you very much from all of our team members for having taken the dedication to share your impressions on your recent stay with us.

Indeed, it is a delight for us to learn that our hotel’s facilities, services and location were outstanding.

It would be our pleasure to welcome you back at the Rocco Forte Hotel Amigo Brussels in the not too distant future.

Kindest regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braintree, United Kingdom
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 24, 2013

You cannot beat location with Hotel Amigo. The Grand a place is it's neighbour and everything is within a few minutes walk. 5 minutes to the Central Station where you can get to almost anywhere in Belgium including Midi station and international travel.

The hotel itself is great. Everyone greets and welcomes you when you arrive. Your luggage is taken off your hands whilst you check in which is quick. You are shown to your room with luggage in tow and given an explanation of the room and how everything works and where it is.

The room we had (deluxe) was of a high standard, decent size, clean and well furnished although having a shower curtain in a 5 star hotel is odd and antiquated!!! Could do with updating!!

Staff are all polite and friendly and concierge will go out of his way to help you with anything you need to know including great places to eat. DO ASK ABOUT RESTAURANTS so you avoid having to run the gauntlet and be harassed by the tacky tourist restaurants.

You do get complimentary internet despite other reviewers complaining. Also it is a hotel in the city so expect traffic noise but it is not intrusive. More annoying are the trollies clattering in the morning with room service and house keeping (also staff speaking in loud voices in the morning) but this is a minor point. Breakfast is great and plenty of it. IF YOU ARE GLUTEN INTOLERANT THEY PROVIDE MUESLI, BREAD, BROWNIES AND MUCH MORE. Excellent service.

If you have money to spend and want to stay somewhere with a bit of class and an ideal location then here is the place to be. It is definitely worth a visit and a stay. We would come back and stay.

Room Tip: The more expensive the bigger the room!!!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bezzer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, November 4, 2013
Dear Guest,

Thank you very much for taking the time to share on Tripadvisor your impressions on your recent visit with us.

While I am thrilled to read that you had an overall pleasing stay and appreciated our Concierge’s recommendations, I apologize for the inconvenience with the maid trolleys’ noise. This is going to be followed up by our Executive Housekeeper.

We definitely look forward to welcoming you back very soon.

Best regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 22, 2013

I travel regularly to Brussels for work and always stay at the Amigo due to the consistently-high level of service that they provide. On my last trip, I arrived early and was given the option of checking in immediately to an available room (which was also an upgrade), or waiting for my preferred room. I chose the latter and was treated to a complimentary drink in the bar while my room became ready. The room was splendid, furnished to a very high standard with a view over the front of the hotel to the Grand Place. The concierge were very helpful in arranging dinner plans, as well as finding some last-minute secretarial and translation support for work. As a Leaders' Club member, the hotel always recognises my status and I never have to ask for my benefits. Finally, the hotel's location just off the Grand Place cannot be beaten. This is definitely one of the best hotels in Brussels.

Room Tip: Ask for a room over the front entrance of the hotel. These have a fantastic view over the Grand Plac...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apophthegma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, October 23, 2013
Dear Guest,

Thank you so much for having taken the time to share your wonderful feedback following your recent stay with us.

We are so pleased to read that you really enjoyed the friendliness and effectiveness of our Staff Members in general and our Concierge and Front Desk Teams in particular.

Indeed, we make it a point of honor to recognize our Leaders Club Member guests and grant them privileged courtesies whenever possible.

We definitely look forward to welcoming you back very soon.

Best regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic Highlands, New Jersey
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 21, 2013

We just returned from 3 nights at the Hotel Amigo and our experience was completely delightful! Despite the chilly and wet weather, we will have wonderful memories of out time in Brussels and it is completely due to the warm and helpful staff at the Amigo. From the front desk, to the concierges and the bartender, everyone was top notch! Our room was a lovely junior suite with a view of the Grand Place, just perfect. Highly recommended!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flandmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric F, Manager at Hotel Amigo, responded to this review, October 23, 2013
Dear Guest,

Thank you so much for having taken the time to share your wonderful feedback following your recent stay with us.

We are so pleased to read that you really enjoyed our rooms, the friendliness and effectiveness of our Staff Members from the Concierge, Front Desk and Bar teams.

We definitely look forward to welcoming you back very soon.

Best regards,

Eric Falcucci
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Amigo

Property: Hotel Amigo
Address: Rue de l'Amigo 1-3, Brussels 1000, Belgium (Formerly Rocco Forte Hotel Amigo)
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Brussels
#9 Romantic Hotel in Brussels
#9 Business Hotel in Brussels
#22 Family Hotel in Brussels
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Amigo 5*
Number of rooms: 173
Official Description (provided by the hotel):
Rocco Forte Hotels is delighted to introduce the Hotel Amigo, superbly located in the very heart of Brussels, adjacent to one of the most beautiful squares in Europe, Grand Place, close to Brussels' financial district and within easy walking distance of the antiques district of Le Sablon, Hotel Amigo provides a stylish and central base from which to explore the city. ... more   less 
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Also Known As:
Rocco Forte Amigo
Forte Hotel Brussels
Forte Brussels
Brussels Forte

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