I have known The Open for some two years (I live opposite it). I used to go there to eat quite frequently but it seems to have changed hands and the two waitresses that I liked - and who were efficient and pleasant - appear to have been sacked. It's an odd place - half the menu is traditional Belgian cuisine and the other half is Chinese. All the staff are now Chinese and they seem to feel able to be as rude as they wish to customers so I wonder if they are family members. I ate there recently with two women friends (we are in our 50s and 60s). My friend ordered a Chinese dish which was on the menu as made up of mixed meats. When the dish arrived it was topped by a couple of large shrimps. As my friend is allergic to seafood she called the waitress over. Not only did the waitress put on a show of cold implacability as to taking the dish back (she clearly had no such intention) but she treated my friend like an idiot and suggested that she had misread the menu and that any fool should know that mixed meats included seafood. For six or seven minutes we tried to make her understand the problem and she resisted any further action other than to stare at us with undisguised fury and contempt. Finally we asked to see the manager who agreed to take the dish back and return it without the shrimps. No, said my friend, I want a different dish and one not containing seafood. By this time the other two dishes delivered were stone - cold and I had to ask for mine to be heated up again. The latter has often happened at The Open and not just when a row causes a delay in eating. Nobody seemed to think that the event required any apology to how my friend had been treated. Advice to The Open: do not treat your customers like imbeciles, give your staff some training in Brussels standards of service and take the trouble to serve your (already cooked) food hot or you won't be open for long. But I have no faith in this place. Staff have got ruder and ruder, it has a cold atmosphere - as one of the other reviewers noticed - and I have no faith that they operate with correct levels of hygiene and care. A truly rotten restaurant. Avoid at all costs. Try The Coach opposite or Jardin de Nicolas both a minute or two away - they are far superior and you get treated like a sentient human being, never mind a customer to be retained.
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