We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not the best hotel in Brussels: many negatives” 3 of 5 bubbles
Review of Aqua Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Aqua Hotel
Ranked #76 of 200 Hotels in Brussels
Certificate of Excellence
Hartford, Connecticut
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not the best hotel in Brussels: many negatives”
3 of 5 bubbles Reviewed January 3, 2013

So yes it is new and clean as many new hotels can be. However, they are many downfall:

Staff: It was our second time, and we are not impressed with the staff working there, it is very disorganized, people are rude and the young women working there do not address you professionally and make sarcastic suggestions. I know it is not a language barrier since we speak French as well fluently. Since this hotel open they hire the wrong staff except the young man in the evening who has been there since 2011, he is pretty cool.

Rooms: they are small as many are, however, you feel stuffed, there is no air, and you cannot really open window as most of them are open on the lobby area or the inside of the hotels, the basement the few which are open to outside are on an ugly street with construction.

Customer service: we had rooms cancellation for emergency reasons and gave them enough notice, but there was no flexibility whatsoever. There are contract terms indeed but this applies to all hotels all over the world and if you are faithful customers, hotels are to supposed show flexibility and they have not, compare to many other hotels in Brussels where my company had booked rooms, we were penalized by Aqua hotel whether it was a few weeks cancellation or same day cancellation, they apply the same policy.

So my recommendation is you have far more nicer hotels in Brussels and nicer staff to enjoy your stay in Brussels but this is not the place.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank frenchie10451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

409 reviews from our community

Traveler rating
    90
    241
    62
    13
    3
See reviews for
49
93
27
174
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
France
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed December 14, 2012

The hotel is fairly new (it was apparently built two years ago).
So the furniture, equipment are fairly new (safety box with electric plug in it for the laptop).
The room was clean.
The deco is modern, some people might not like it.
The hotel is very close to the metro station Louise (about 2-3 min walk)
The staff are friendly, especially the Philipinos working for breakfast.
The WC and the shower are in two separate rooms, which is unusual.
I found the sliding door for the toilet is a bit odd.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank iclss40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 12, 2012

Often stay at Aqua for business trips to Brussels as it is extremely close to our Brussels office and the European parliament.

Rooms are comfortable, clean with good showers. Breakfast is a basic continental, with a decent array of cheeses, breads, pastries and cold meats.

Very good value for money, and would recommend to anyone wanting a hotel in a fairly central location in Brussels.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank baroncampbell2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarajevo, Bosnia and Herzegovina
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed September 10, 2012

The location of the hotel is smart. Close to subway and EU administration centre, as well as to shopping area, however it is located in a small doggy street. The rooms are nicely furnished and clean but very, very small. It says there is Wi-Fi in the room, but I could not use it because the network was chocked. There was Wi-Fi in the lobby but it was unavailable for one morning – I was told they are repairing something. The staff was kind and helpful. Breakfast is decent but nothing spectacular. However with the prices of hotels in Brussels I believe this one has a good value and I would return.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Foks M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angra do Heroismo, Portugal
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

This hotel is located 5 min walk from port namur metro station. If you arrive by train to central station you can use metro to get to the hotel or you can pay 10€ by taxi. The hotel staff was very helpfull and nice. We stayed in a family room on 1st floor. These rooms are two independent rooms with a door between, in a very funcional way. Rooms have wired internet and some have wifi that it is avaiable in the lobby. Breakfast was very good and varied.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jorge R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reykjavik, Iceland
Level Contributor
217 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed July 12, 2012

From the airport you can get to the hotel by bus No 12 to Luxembourg and then you can walk or go 2 stops by another bus. The hotel is situated near quite busy street, but the street itself where the hotel is, looks dirty and at night a bit dangerous. The receptionist was very nice, smiling and willing to help me with everything. My room was in the -1 floor with view in some courtyard, I had to go a while through the hall, which was very narrow (as well as the staircase). The room equipment was standard, very nice was the electric kettle and tea, coffee and chocolate. My room didn't have a bathtub, just a shower. The breakfast was very good, wide choice of different food, fresh hot croissants, the only thing that bothered me was that the waitress asks you if you want coffee ot tea, you have to choose and can't have both (maybe you can if you ask afterwards, but I didn't have so much time). You can catch the wifi only in the lobby (not in my room), but there were two computers in the lobby with the printer at a disposal (although the keyboard wasn't standard qwerty, the letters were set up in a different way, which was a bit confusing:)

Room Tip: My room was in -1 floor and it did not have the view in the street but in some courtyard or space be...
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank articok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
123 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed July 1, 2012

This hotel was a great find. Inside the classy brick exterior, everything inside was modern and bright, with clean lines and pops of color. The breakfast spread was one of the best we've seen in Europe, and we particularly appreciated the chocolate eggs generously sprinkled throughout the hotel to help guests celebrate the Easter holiday. The location was a little off the beaten tourist path (15-20 minute walk to the central train station), but not insurmountable, and very close to an excellent little neighborhood brasserie. At the low price we found online, this hotel was an incredible value.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GrunerVeltiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Brussels hotels
0.3 mi away
Vintage Hotel Brussels
Vintage Hotel Brussels
#2 of 22 in Saint-Gilles
4.0 of 5 bubbles 608 reviews
0.3 mi away
Zoom Hotel Brussels
Zoom Hotel Brussels
#88 of 200 in Brussels
4.0 of 5 bubbles 183 reviews
0.7 mi away
Hotel Neufchatel
Hotel Neufchatel
#12 of 22 in Saint-Gilles
4.0 of 5 bubbles 247 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Chambord
Hotel Chambord
#118 of 200 in Brussels
3.5 of 5 bubbles 516 reviews
0.1 mi away
Hotel Le Berger
Hotel Le Berger
#7 of 16 in Ixelles
4.0 of 5 bubbles 577 reviews
0.5 mi away
Pantone Hotel
Pantone Hotel
#6 of 22 in Saint-Gilles
4.0 of 5 bubbles 969 reviews
Show Prices
Show Prices
Show Prices

Been to Aqua Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aqua Hotel

Property: Aqua Hotel
Address: Rue de Stassart 43, Brussels 1050, Belgium
Location: Belgium > Brussels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #76 of 200 Hotels in Brussels
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aqua Hotel 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
Aqua Hotel is located in the Toison d'Or-Louise area (chic and trendy area, ideal for shopping), very close from the Egmont Palace, the Mont des Arts and the Royal Place where all the major museums are. Camille Lemonier Museum is also very close by. The Hotel features a fitness room openes 24/7 for which the access is free for the hotel's guests. Wifi is free in the whole hotel and the rooms have ethernet cable slots. Feel free to contact the reception in order to book the Meeting Room and organize your meetings in a design and warm atmosphere. The rooms all feature a little fridge to store your tasty souvenirs, tea and coffee facilities and air conditionning. The majority of our rooms are decorated with an original painting! We will be looking forward to making you comfortable! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com and Priceline so you can book your Aqua Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing