So yes it is new and clean as many new hotels can be. However, they are many downfall:
Staff: It was our second time, and we are not impressed with the staff working there, it is very disorganized, people are rude and the young women working there do not address you professionally and make sarcastic suggestions. I know it is not a language barrier since we speak French as well fluently. Since this hotel open they hire the wrong staff except the young man in the evening who has been there since 2011, he is pretty cool.
Rooms: they are small as many are, however, you feel stuffed, there is no air, and you cannot really open window as most of them are open on the lobby area or the inside of the hotels, the basement the few which are open to outside are on an ugly street with construction.
Customer service: we had rooms cancellation for emergency reasons and gave them enough notice, but there was no flexibility whatsoever. There are contract terms indeed but this applies to all hotels all over the world and if you are faithful customers, hotels are to supposed show flexibility and they have not, compare to many other hotels in Brussels where my company had booked rooms, we were penalized by Aqua hotel whether it was a few weeks cancellation or same day cancellation, they apply the same policy.
So my recommendation is you have far more nicer hotels in Brussels and nicer staff to enjoy your stay in Brussels but this is not the place.
- Official Description (provided by the hotel):
- Aqua Hotel is located in the Toison d'Or-Louise area (chic and trendy area, ideal for shopping), very close from the Egmont Palace, the Mont des Arts and the Royal Place where all the major museums are. Camille Lemonier Museum is also very close by. The Hotel features a fitness room openes 24/7 for which the access is free for the hotel's guests. Wifi is free in the whole hotel and the rooms have ethernet cable slots. Feel free to contact the reception in order to book the Meeting Room and organize your meetings in a design and warm atmosphere. The rooms all feature a little fridge to store your tasty souvenirs, tea and coffee facilities and air conditionning. The majority of our rooms are decorated with an original painting! We will be looking forward to making you comfortable! ... more less
- Reservation Options:
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