While the foyer looks great and it is definitely in a great location, the rooms are looking a little tired and could do with maintenance, with chipped paint and generally looking a bit tired - they could certainly do with an update, as noted by another recent reviewer.
The superior suite on the ground floor has a large bathroom and a large area with wardrobes and drawers, but nowhere to actually unpack you luggage or get dressed other than the tiled floor, so you either dress in the adjacent bathroom or take your clothes up a spiral staircase to the bedroom/living area to get dressed. The charm of the spiral staircases wears off pretty quickly when have to go up and down them quite a few times every day. The room itself is very spacious and comfortable, with a rooftop terrace up another staircase (no views though).
The shower area and toilet had a quite strong odour when we arrived and the bathroom wasn't well cleaned - there was even a wet travel towel, left behind by the previous guest, in the hand basin. The shower had multiple nozzles and options but it didn't drain well and pooled up a few inches over your feet. Staff were apologetic, but it certainly didn't meet our expectations.
We also had a junior suite, which was up 2 levels of narrow spiral staircases. This made getting the bags up difficult as, being in the middle of a long vacation, we had large, heavy bags to lug up there, with no staff to assist. Another issue with this upstairs room was the balcony. While not an issue for our older teenagers, you certainly couldn't have younger children staying in it unsupervised, as the balcony only has a railing on two sides - the third side was completely open, as the 'fire escape' is a sheer vertical steel ladder down that side leaving a 2 storey drop to the ground.
Breakfast was average.
The staff were definitely very friendly and helpful and they were a big plus, but overall, it's an average hotel, fine for an overnight stay and you have to be prepared for the stairs. Until it's renovated you could probably find somewhere nicer for the same price.
- Official Description (provided by the hotel):
- Situated in the peaceful Haarstraat this unique hotel has the best location in Antwerp only some footsteps away from - the famous Grand Place with its stunning town hall - the Antwerp Cathedral - the River Scheldt, ... Right in the very middle of the heart of downtown Antwerp, home of Fashion, home of Diamonds, home of Culture, Port of Antwerp City by the water A short walk to the Grand Place, the Fashion Museum, the Rubens House, the MAS, ... . Only 500 meters from the Central Station, 6 km from Antwerp Airport Please take into account we have no elevator in this historical building ... more less
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- Also Known As:
- Matelote Hotel Antwerp