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“Good Hotel in Antwerp”
4 of 5 bubbles Review of The Plaza Hotel

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The Plaza Hotel
Ranked #21 of 71 Hotels in Antwerp
GreenLeadersBronze level
Drogheda, Ireland
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Hotel in Antwerp”
4 of 5 bubbles Reviewed May 12, 2013

Stayed in this Hotel from 6th to the 10th May, 2013. The staff are very friendly and helpful. We had a large comfortable room at the front of the hotel - no noise problem. The bathroom is modern and spacious. The toilet is separate from the bathroom but very small and no wash-hand basin. An excellent buffet breakfast is available. A negative would be that no evening meals are served. We would have liked to be closer to the city centre. Overall we enjoyed our stay here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OM-Plaza, Owner at The Plaza Hotel, responded to this review, May 20, 2013
Dear guest,

Many thanks for staying at the Plaza Hotel and your valuable feedback!

Kind regards,

Martine Goethals
Managing Owner
Plaza Hotel - Antwerpen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
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ny
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 1, 2013

We stayed here from April 22-29th. The staff is very nice and accommodating but the rooms really need updating. They are dark and very dated, the bed and pillows were way too soft that you literally sank onto them. The breakfast is very expensive E16.00 for a buffet. Overall it was just okay, if it wasn't for the staff I would have given it 2 stars!!

Room Tip: Try to get a room that faces the back of the hotel it's quieter and they have terraces. Ask for...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valmiNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OM-Plaza, Owner at The Plaza Hotel, responded to this review, May 20, 2013
Dear guest,

Thank you for your feedback regarding your recent stay at the Plaza Hotel. The room you stayed in during your visit to Antwerpen, had been renovated recently. We are sorry to see that you did not enjoy the style of this hotelroom, but we thank you very much for the compliments you've made regarding the Plaza Hotel staff.

Best regards,

Martine Goethals
Managing Owner
Plaza Hotel - Antwerpen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Ile-de-France, France
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed April 4, 2013

Stayed at hotel 2-3 April 2013 but what a shock! At 3:30 a.m., an uninvited visitor in one's room is not what one expects at a 4-star hotel!!!. Needless to say, we thought our room was being burglarized and were unable to sleep for the rest of the night. We called front desk and were told that the receptionist was checking empty rooms and made a mistake! Next morning, we received mixed messages on the incident. The Front Desk receptionist indicated she had been informed on what happened during the night and noted that it was normal procedure for night receptionist to check empty rooms. The hotel manager later came and indicated that he was not aware of the incident and would have to check with the night receptionist. He made it sound as if it was our fault. We were shocked when he expressed surprise that we would find it difficult to sleep after someone entered our room in the middle of the night while we were sleeping. No apology was given but he did state that it was not normal procedure to enter guests' hotel rooms at night. Now I understand why many other hotels have an internal lock that prevents someone unlocking the door when you are in the room!! If you have a choice, go to another hotel where the management understands that hospitality and customer service is important !!!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Erma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

I stayed here for a week on business. Staff is friendly and very helpful. I had a street facing room but the noise from the street was negligible (and staff made sure to ask if I found the room too noisy). Very large room. Location is close to central station and about a 30 minute walk or quick tram ride to the historical center. Good breakfast. Rooms may not have been updated in a while - if up to date decor is very important to you, this might not be the right choice. But all other aspects were good.

Stayed January 2013, traveled on business
Helpful?
Thank jxn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 23, 2012 via mobile

We stayed in a room at the back, which was huge and very quiet and had a balcony with seats! Excellent for my morning sigaret (sorry, folks!). Very light breakfast room, authentic bar. Location ok. Staff was great, they still have keys instead of key cards which gives the possibility for a little "chat". Felt very welcome in this hotel ...

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gertfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed November 23, 2012 via mobile

Found a very good one night rate here on our trip around Benelux and didn't regret paying just a little extra for a very well appointed hotel. Warm welcome, reserved parking (though it is free on the street from 7pm, you're gonna be competing with some pretty manic locals, so why bother? Suck it up and pay for secure, clean, locked, underground parking.)
Room was very large, well appointed with mini bar, nice TV, big balcony overlooking inner courtyard, and supremely comfortable bed. Dead quiet too at the back of the hotel.
Breakfast's not cheap though at 15 euros so hold on, take a little walk in the morning and go to one of the local patisseries in the area instead, our hit a supermarket the migh night before for some juice and yogurt and you'll have money in the bank and get a better breakfast anyway.
Tram is one minute away right to central station or to the Meir for shopping, and everything else is walking distance anyway.
Well recommended hotel, and I'd likely have no hesitation to stay here again and recommend this hotel to others.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed November 13, 2012 via mobile

On a business trip, they just gave my colleague and me one key to a double even though we had a pre-booking, pre-paid confirmed 2 singles. Thankfully my colleague didn't snore much (or I was just too tired to notice). We each had a separate room in an apartment but my toilet was in the joint hallway in the apt. The room had no table, desk or luggage rack. No minibar and no TV in the room. The TV was in the joint living room which we didn't need.
What was disappointing more than the room arrangement was that nobody explained the arrangement to us and nobody apologized. They just said "follow me" (to this apt in the adjacent building). Well... this was the last time I'll be following anybody at this hotel. There are others.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Danib99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Plaza Hotel

Property: The Plaza Hotel
Address: Charlottalei 49, Antwerp 2018, Belgium
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#4 Green Hotel in Antwerp
#10 Romantic Hotel in Antwerp
#12 Luxury Hotel in Antwerp
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Plaza Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
4 Star boutique hotel in the center of Antwerpen, within walking distance of all tourist sights and shopping streets. Public transport at the hotel. Few tram stops away from the Antwerp Expo. ... more   less 
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Also Known As:
Antwerp Plaza Hotel

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