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“Wasn't sure what to expect”

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Holiday Inn Express Antwerp City North
Ranked #11 of 73 Hotels in Antwerp
Reviewed August 20, 2014

When we arrived at the hotel it seemed we were in a fairly characterless business district, however this isn't the case. Walk round the rear of the hotel and you are almost immediately in a marina area with bars, cafés and lots of charm.
The hotel itself is functional and clean, and while the staff were efficient and courteous a few smiles wouldn't have gone amiss.
Breakfast is cold continental style with cheese, meats etc. The bar had a good choice for a chain hotel and was quite lively.
So overall, this hotel lacks a certain charm but was perfectly adequate for our needs.

Stayed: August 2014, traveled on business
Thank StoneStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, General Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 21, 2014

Many thanks for your review!

Kind regards

Olivier De Vuyst | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 - 148 of 384 reviews

Reviewed August 12, 2014

Considering the low price and offer, this is a much better hotel than the Express badge would make you think. Clean, fresh, fairly modern, it was more than ample for our 2 night stay. Location is ok, harbour at the back much nicer than the surrounding area out front, so don't be put off. Just be aware it's a good 20+ min walk to the main centre/ old town, and the transport such as buses didn't seem as convenient round this way. Apart from that, great stay. Pillows not very comfortable, and limited supply of irons and ironing boards is a let down, as is the fact there are no drawers or safes in the room. And the shower gel etc isn't up to scratch so bring your own. Also, find a supermarket for things such as snacks, beers and water in the central area as there is a lack of shops around the hotel and everything is overpriced!

Staff were absolutely great, apart from the night manager/ receptionist man who is rude, aggressive, and should be dealt with by management - considering it was pride, obviously people would be enjoying themselves but his aggression is absolutely unacceptable.

Would however recommend. Go for a quiet room on a high floor facing the harbour, and request a double bed or you'll get 2 singles. Ask in advance, make sure you've signed up to Priority membership, and check in early in the day to guarantee these options.

Room Tip: Go for a quiet room on a high floor facing the harbour, and request a double bed or you'll get 2...
See more room tips
  • Stayed: August 2014, traveled with friends
    • Value
    • Location
    • Service
Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, General Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 14, 2014

Dear Guest,

Reviews on our TripAdvisor account are always interesting for other readers.
In this way all travelers can understand the way how we operate.

In addition to your detailed review I have to add the following:

*We have a very good bus connection, during the week there are 4 buses per hour and 2 per hour during the weekend driving to the center. We also sell tickets at the front desk.

*Having rude staff is not something I want, however, sometimes our night team need to be very strict in the way we deal with groups who are coming from parties. We have 140 rooms and we need to make sure that every guest can enjoy a good night sleep. Especially during the pride we had to deal with drunk and stoned guest. It is always looking into the correct balance for all parties. Rest assured I will take this up with the staff concerned to better train them how to deal with these kind of situations.

It was a please reading your review, again thank you. and see you next year on the next Pride event.

Kind regards

Olivier De Vuyst | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2014

Holiday Inn is what you expect from it. Simple hotel with the basic services. We visited with 5 people (4 adults and 1 child).
Eventhough they mention to have family rooms, this is not completely true. All the rooms are the same and consist of a double bed and a sleeping couch. Keep in mind that the when the sleeping couch its unfolded that there is only a meter space. As the rooms are not too big, would advise to only book a room as a two person.
Rooms were clean and relatively quiet eventhough the hotel is located at the front at a busy road.
The room is ventilated by airco only, not all the windows can be opened.
The breakfast was fine. It's a simple continental breakfast with the usual stuff. Keep in mind that the only warm food they serve are boiled eggs.
The people at the counter are friendly and helpful. So all in all the hotel is ok for short stay (short business trip).

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Bovlijan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, Front Office Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 5, 2014

Dear Mr, Mrs Bovlijan,

Thank you very much for your review.
I am very glad you liked our staff and breakfast.
We do only have one room type/size. The windows only open 10 cm for the staftey of our guests.
If you visit our hotel again make sure you request a room on the backside with harbor view.
This way you have a nice and quiet room.

Best regards,

Maya Adriaensens
Guest Service Manager

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Reviewed July 31, 2014

We received such a welcoming feeling during check in, which went quick and fluent. Nevertheless they spoiled us with loads of information about the things to see in Antwerp.
The hotel is fully refurbished in a modern & contemporary style which we really appreciated.
Furthermore the spacious rooms are also renovated and offer free coffee & tea amenities and even the windows are able to open. We also enjoyed the free continental breakfast with plenty of choice. Another advantage is the free WiFi throughout the hotel and underground parking with direct access to the hotel. We would highly recommend this property as it has a wonderful staff and is just ideally located behind the MAS Museum and the Red Star Line museum.

Room Tip: Rooms on the back side have stunning views on the MAS museum.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Service
1  Thank Draaijer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, Front Office Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 5, 2014

Dear Mrs Draaijer,

Thank you very much for your nice review.
You describe exactly what we try to achieve as a team and as a hotel.
I will centainly pass on your review to all the hotel staff.

I hope welcoming you again in our hotel.

Best regards,

Maya Adriaensens
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014 via mobile

Let me first point out that im just a picky 11 year old so my reveiw might be different then most. This hotel is overall great. I love the bathroom because it was very unique and clean (1 door for twos entrances, LOVE IT.) :-D The wifi is very very frustrating and made me cry, litterally. The food is average and pretty tasty. The staff is very nice helpfull. One thing about the room is that the bed is very uncofortable. Couldnt sleep at all. The couch is very nice and can turn into a bed but it has no sheets? What? Anyway this is a nice better than average hotel. This is coming from a eleven year old who is very picky and hard to please.

Thank you for reading this;-)

Stayed: July 2014, traveled with friends
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, Front Office Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 5, 2014

Dear Mrs Angela,

Thank you for your review.
I am glad you enjoyed your stay with us and you liked the door in our bathrooms.
Thank you for your remark concerning the extra bed. It is in this way we can improve ourself.
We will see into this matter and see what we can do to improve.

I hope welcoming you again in the future.

Best regars,

Maya Adriaensens
Guest Service Manager

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Reviewed July 28, 2014 via mobile

The location is very good,personnel kind,friendly and very helpful. Breakfast good too. Room was okay. Though we were more outdoors enjoying the surroundings and the beautiful weather. Price for the room,was okay too. We will surely return for a longer stay. H.A.Martens and spouse.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Chana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, Front Office Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded August 5, 2014

Dear Chana M,

Wow thank you very much for your 5 star review!

I look forward welcoming you again during your next visit in Antwerp.

Best regards,

Maya Adriaensens
Guest Service Manager
Holiday Inn Express Antwerp City North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

So if you are coming by car, all your luggage comes up through the stairs! I was unable to find any lift from the parking. Also, the parking entrance is further from the Hotel entrance, so it can get a bit confusing. Breakfast Spread was just OK. The room was clean and bathroom was nice. Other amenities were fine, though they had a decent pantry and the location was kind of nice, as it was next to canal/river as far as I remember. The bar was decent as well. There was a goof up at he reception, as it should I was checked in....but it was then blamed on some new itnern- WHICH i feel can be forgiven, because new guys make mistakes, so I wouldn't take that to heart. 3.5 Stars from my side. All in all a decent experience. Justifies the money spent.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Pranav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
De Vuyst O, General Manager at Holiday Inn Express Antwerp City North, responded to this reviewResponded July 18, 2014

Dear Pranav B,

Many thanks for sharing your opinion about our hotel.
Opinions can divers from person to person.
However, every opinion is important to us. This helps us understanding our business to do our utmost for every single guest.

Kind regards

Olivier De Vuyst | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Antwerp City North

Address: Italielei 2A, Antwerp 2000, Belgium
Phone Number:
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Family Hotel in Antwerp
#10 Business Hotel in Antwerp
Price Range: $97 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Antwerp City North 3*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome!Take advantage of the Holiday Inn Express Antwerp City-North hotel's convenient location by Antwerp Harbour and near the city centre.Situated in the trendy Het Eilandje area, the modern Holiday Inn Express Antwerp City-North overlooks the brand new M.A.S. Museum at the Willemdok Marina in Antwerp Harbour. Antwerp Airport is 7km from the hotel, which is close to the R1 ring road, and we have ample underground car parking. Settle into a sofa in our open-plan Great Room, where you can use complimentary wireless Internet.Host board meetings in our well-lit meeting room. We are 15 minutes' walk from the University of Antwerp. Bayer and BASF are a 10-minute drive away, while PSA is next door.Holiday Inn Express Antwerp City-North's staff are happy to arrange transport to the Sportpaleis event hall. Walk to the Jewish Quarter's world-famous diamond district.Our Great Room has complimentary continental breakfast and you can choose snacks from the self-service Grab & Green fridge. ... more   less 
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Also Known As:
Holiday Inn Express Antwerp City North Hotel Antwerp
Holiday Inn Antwerp

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