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“Excellent location and friendly staff”

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Hilton Antwerp Old Town
Ranked #3 of 73 Hotels in Antwerp
Certificate of Excellence
Reviewed March 25, 2013

The receptionist was very helpful and welcoming. The room was cosy, modern and well furnished. I was on the executive floor and the lounge was good - what a Hilton lounge should be, but too few are these days: comfortable, welcoming and with a good selection of snacks. There is an open air area across from the lounge which is can be used by lounge members but as it was snowing outside (in March!), I resisted...

What really stood out was the very friendly and competent service throughout the hotel and the excellent location right in the heart of Antwerpen and so close to shops, restaurants and the well-maintained historic squares that seem so much less crowded and more enjoyable than Brussels' Grande Place.

Room Tip: If arriving by train, the 12 tram from outside the station takes you to the next street (Melkmarkt s...
See more room tips
  • Stayed: March 2013, traveled on business
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Thank BarbadosBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 28, 2013

Dear BarbadosBob,

Thank you very much for taking the time to share your wonderful comments about your stay at our hotel. It is always appreciated when our guests share such experiences with fellow travellers here on Trip Advisor.

Your lovely comments have been shared with our entire team, and we all do hope that should your travels bring you back from your paradise to our's, you will once again consider the Hilton Antwerp.

Thanks again

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Reviewed March 22, 2013

Overall excellent experience at this hotel - fantastic location for exploring Antwerp and so many restaurants and bars close by. Just head out and wander through the local winding streets - getting lost is half the fun of exploring an old European city.

  • Stayed: March 2013, traveled as a couple
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Thank TonyGeorge59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 25, 2013

Dear TonyGeorge59,

Many thanks for taking the time to share your comments about our hotel here in Trip Advisor. It is greatly appreciated, and I very much enjoyed reading your very positive review.

We all do hope that when your travel plans bring you back to Antwerp, you will once again consider our hotel.

Thanks again.

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Reviewed March 17, 2013

First of all: all members of staff we met were extremely nice, polite and helpful.
This justifies a 2 "star" rating for me, if not it would be 1 "star".
We had booked an alcove suite for the weekend. Of course the suite was nice, the price was quite high.
As regards price\quality, this hotel was for me below all standards. Breakfast was nice, but not outstanding. A few minus points (amongst others):
1) stairs cannot be used because they are under alarm. Staff can accompany you without any problem. Can you imagine calling reception to go down the stairs? I have never been to a "high" class hotel where stairs are "closed" for public.
2) the safe is at ground level! Impossible to use for older peope, you have to lie on the floor to put in code, to open and to close!
3) contrary to what is mentioned on the website, the windows do not open. We called reception, and somebody came to open the window-door although.
4) one piece of soap, so take it to and again out of the shower with you, if not there is no soap in the bathroom....
5) reading lights non existing, smell in room and corridors not too "neutral-fresh"...
Etc etc.
This hotel and the room could be so much nicer, its location is superb. A pity.

  • Stayed: March 2013, traveled as a couple
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Thank joop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 25, 2013

Dear joop1,

Thank you for your review. I would like to address the ponts you have raised as your score seems unfairly low in consideration of your comments.

Our hotel is in a historic building that surrounds an existing shopping mall. Unfortunately, this does not allow us to have a grand central staircase, and therefore all the stair cases we do have are fire evacuation stairs, as such, for those guests who do not like using elevators our team are always available to escort guests up and down the fire stairs, thereby avoiding inadvertently setting off the alarm.

It is true that in some or our rooms (in particular suites) the safes are at floor level as these are larger safes than in our regular rooms, and this location allows their placement. Our apologies if you found this inconvenient.

Our windows do open, so this is not contrary to our website, but just as in most major hotels, the windows will only be opened by Reception when mutually agreed with the guest for safety reasons. You requested them to be opened and your window was opened.

There is a whole array of Bathroom amenties placed in each guest room. Had you required more of any of the amenities, a simple call to Housekeeping would have resulted in as much soap as you desired being delivered to your room.

Obviously there are reading lights in the room, next to each side of the bed, at the Desk, next to the sofa, etc., so I am confused by this comment.

Thank you again for taking the time to share your comments, and I do hope to have addressed each of your points adequately.

Kind Regards

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Reviewed March 15, 2013

Easy parking in the public car parking facility adjacent to the hotel. Friendly and professional checkin and we were allocated a lovely spacious executive room. Everything was clean and tidy. The bathroom fittings are a little old but no major problem.

Lovely open air terrace with great views.

Nice sized and well stocked executive lounge, again attended by great staff (hope you enjoyed your 21st birthday celebration the next day!!).

We opted for breakfast in the lounge rather than the main restaurant - a simple selection, but perfectly adequate.

Really central location making it easy to navigate to all the main sites on foot. Not anywhere of any better options for accommodation in the city. We will certainly stay here again on our next trip.

  • Stayed: March 2013, traveled as a couple
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Thank HerefordshireSara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 25, 2013

Dear HerefordshireSara,

Many thanks for taking the time to share your comments about our hotel here in Trip Advisor. It is greatly appreciated, and I very much enjoyed reading your very positive review.

We all do hope that when your travel plans bring you back to Antwerp, you will once again consider the Hilton Antwerp.

Thanks again.

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Reviewed March 15, 2013

A British High Tea by Belgian standards... that's what they serve at Hilton. This means that it's good! I've tried the High Tea at the Hilton in Cyprus for instance, and that was a joke... The one in Antwerp is quite up to it! You have to make a reservation one day ahead though, so check it out. Only on Wednesdays you can get away with making the reservation on the day itself. Check it out. A great idea after a shopping spree with your best friend!

Stayed: March 2013, traveled with friends
1  Thank sukiyaki-lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 25, 2013

Dear Sukiyaki-lady,

Thank you so much for your very kind review of our High Tea. I am very glad you enjoyed it, and that it's standard was what you expected.

We look forward to being of service to you again in the not too distant future.

Thanks Again.

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Reviewed March 15, 2013

We stayed here for one night as part of a trip round Belgium, the hotel is brilliantly located within walking distance of all major attractions and areas. We are already big fans of Hilton hotels and this one is up there with some of our favourites - The bottle of wine and box of chocolates in our suite was a lovely touch (it was my birthday) The executive lounge was superb with a nice evening drinks selection and food options as well as an extensive breakfast menu. Our room was well appointed with all of the usual amenities.

  • Stayed: March 2013, traveled as a couple
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Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 25, 2013

Dear James L,

Many thanks for taking the time to share your comments about our hotel here in Trip Advisor. It is greatly appreciated, and I very much enjoyed reading your very positive review.

We all do hope that when your travel plans bring you back to Antwerp, you will once again consider the Hilton Antwerp.

Thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

This hotel is essentially for business people and the number of groups entering and leaving the hotel is considerable. The rooms are very standard with, like ours this week, no view at all, in spite of being for executive (5th floor). We didnt get the breakfast which was hung on the door as they didnt pick it up during the night. Expensive for what it is.

  • Stayed: March 2013, traveled with friends
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Thank jmLondon845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this reviewResponded March 13, 2013

Dear jmLondon845,

Thank you for taking the time to share your review of our hotel with fellow travellers here on Trip Advisor.

We definitely are a business hotel, but also, with our unbeatable location and good facilities, a perfect base for leisure guests as well. We have the largest guest rooms in Antwerp, all of which have been recently renovated and provide the latest in technology and comfort. We are in the historic center of Antwerp, and it simply is not possible that all 210 of our rooms have a 'view' over the historic square as other buildings do surround the historc center as well. That said, as you were on our Executive Floor, I do hope you took advantage of the private Executive Floor Terrace which affords great views over the Cathedral and the historic center.

Your comment regarding the breakfast card surprises me as when you advised our team of this the day of your departure, they apologised profusely to you, and asked when it was hung on the door. On the breakfast card it clearly indicates the card needs to be placed outside before 03h00, which was not the case. You likewise said it was not a problem as you enjoyed the extensive buffet breakfast we offer in the luxurious Executive Lounge. Once again our apologies for any inconvenience.

Thank you again for your review.

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Additional Information about Hilton Antwerp Old Town

Address: Groenplaats 32, Antwerp 2000, Belgium
Phone Number:
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Antwerp
#2 Luxury Hotel in Antwerp
#2 Family Hotel in Antwerp
#4 Romantic Hotel in Antwerp
Price Range: $168 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Antwerp Old Town 4*
Number of rooms: 210
Official Description (provided by the hotel):
Awarded the 2012 Trip Advisor Certificate of Excellence, the Hilton Antwerp Old Town is an elegant hotel housed in an historic building of architectural importance, in the most central, prime location of any hotel in Antwerp, right on the Groenplaats Square. This luxurious hotel is within walking distance of the finest shopping the city has to offer, the best museums are a brief walk away including the fantastic new MAS, nightlife and fine dining all within 5 minutes walk of the hotel. Hotel facilities include the largest guest rooms in Antwerp with marbled bathrooms (with separate stall showers), Flat Screen TV's, minibar, coffee/tea making facilities, wifi throughout (at a fee), and for those needing that added bit of luxury, the Hilton Antwerp Old Town has the only true Executive Floor concept in Antwerp, with a classically elegant lounge and an exclusive outdoor terrace. For families, the hotel offers family rooms and family suites for up to 4 Guests. The new restaurant of the hotel "Brasserie Flo Antwerp", opened since July 2014, brings you the delights of a world-class brasserie on the Groenplaats. It is opened all day long from breakfast to dinner. This new Brasserie, combining stylish decor with inspired food and skillful, dedicated service, offers authentic French-Belgian cuisine using nothing but the freshest and finest products. The seafood counter brings the variety of this fabulous food from an abundant plateau fruits de mer to lobster dishes. Pass by the Bar and be surprised tasting some local beers or home-made cocktails. For meetings and galas, the Hilton Antwerp Old Town houses the elegant Belle Epoque Ballroom, the largest hotel ballroom in Belgium along with 11 other flexible and functional meeting rooms. Additionally, the hotel offers a 24 hour rooms service and renovated Lobby Lounge to take a coffee or savor the signature Royal Sinjoor High-Tea. There is a public Parking Garage on Groenplaats with direct lift access to the hotel lobby (via -1st floor of the parking). ... more   less 
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Also Known As:
Hilton Antwerp
Antwerp Hilton

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