We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great customer service saves the day”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Radisson Blu Astrid Hotel, Antwerp
Ranked #9 of 72 Hotels in Antwerp
GreenLeadersSilver level
Reviewed April 15, 2013

Stayed here for 2 days during April 2013 business trip. Upon arrival check in fast, but a bit disorganized, as reception staff searched for my reservation, done by host company. Gave my Gold Club Carlson card, but was not offered upgrade, despite the fact that hotel was not fully booked. Standard room was fine, a bit hot, but with no feather cushions, as I cannot sleep on foam ones... called reception, guy said that all feather cushious are used at the moment... (??!!)... OK, didnt want to argue, but did write nice e-mail to their sales departmetn and to my amazement got answer next morning that they apologize and I was offered double upgrade to junior suite for my final night there. Now that is what I call good customer service with right feeling for happy customer. Breakfast is very good with plenty of offerings. Staff friendly, but room could use an upgrade. Localion superb, right at the Centraal station.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PremiumFlyer74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear Mirror74
Thank you for your feedback. I am glad to hear that your concerns got solved during your stay at our hotel. When you return to the hotel, please let us know on sales.astrid.antwerp@radissonblu.com and we will be happy to have the cushion ready in your room when you arrive. It is great to hear you enjoyed our buffet breakfast and that our team showed its Yes I Can! spirit during your stay. We would like to thank you for your stay and hope to see you again when your travels bring you back to the area!

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,538)
There are newer reviews for Radisson Blu Astrid Hotel, Antwerp
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

596 - 602 of 1,538 reviews

Reviewed April 14, 2013

I stayed at the Radisson for a weekend during a Conference. I liked it alot, service was good. Breakfast was excellent. The Spa is good ok'ish , but not a reason to take the hotel. Rooms are somewhat dated but clean and the beds are comfy. Bathroom is also a bit dated but comferatable and hygienic.

The staff can be praised as being friendly and very polite. I would recommend staying here, the only thing is that the location is quite far from Antwerp Center but again close to the shopping streets.

Price/quality great....

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hav0cer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear hav0cer,
Thank you for your feedback regarding your recent stay. We recently renewed our sauna and Turkish bath and are upgrading the fitness and gym equipment in the following weeks. Thank you for staying with us and we hope to see you again when your travel brings you back to the area!

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

I enjoyed the lay out and the great ambiance to find in the restaurant as well. I will recommend this to all my friends to visit.
Location is key and this was the case for me and can add to the room quality as well.




Alain

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 965AlainD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear Alain,
Thank you for the great feedback regarding your recent stay. Our hotel is indeed conveniently located for any traveler. Thank you as well for recommending our hotel to all of your friends. We hope to welcome you back soon .

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

Excellent sized rooms with a comfortable bed and furnishings.

Front counter service was good. Very conveniently located to train station.

Buffet breakfast - excellent. A wide spread. The fundamental basics of good bread and coffee were covered there!

Stayed: April 2013, traveled on business
Thank jaffa888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear jaffa888,
Thank you for your great feedback regarding your recent stay. The hotel is indeed located conveniently if you are travelling by train. We are very happy to hear you enjoyed our rooms with comfortable bed and had a delicious breakfast to start your day.
We hope to welcome you back soon.

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

I was at this hotel for a group event in March. Whether you are travelling for business or pleasure, this hotel is in a great location with an amazing staff! Rooms are spacious and beds are comfortable!

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jillypepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear Jillypepper,
Thank you for the great feedback regarding your recent stay. I am very happy to hear that our staff has showed their “Yes I Can” spirit during your stay. We hope to welcome you again when your business or pleasure brings you back to the area!

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Initially we were unsure whether we wanted to stay in such a large chain-owned hotel. However, we were more than pleasantly surprised. The location is perfect if you arrive at the marvelous central railway station and are out to explore Antwerp (tour buses start between the station and the hotel which is just across the square). The station (a cathedral of the industrial revolution) is a sight in its own right and the hotel commands stunning views of it, including from the restaurant and the breakfast room. Rooms are spacious, clean and very comfortable. The bathroom is well-stocked with a good array of toileteries (beyond the usual). All the staff were helpful, knowledgeable and friendly. This was particularly true of the staff serving in the evening restaurant / bar (excellent beer recommendations!). We fully agree with previous reviewers that the choice and quality of the breakfast was simply outstanding. This will, no doubt, be our base when we return to Antwerp.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zippingale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear Zippingale,
Thank you for the excellent feedback regarding your recent stay. It is very nice to hear that we exceeded your expectations. I have passed your kind words to all of our staff and hope to welcome you back in Antwerp soon.

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Nice hotel in Antwerp where we stayed for a short weekend get-away.
It is near central station and it is a short walk to the city center where you can shop and wine & dine.

Hotel restaurant is functional but nothing special.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djansen, General Manager at Radisson Blu Astrid Hotel, Antwerp, responded to this reviewResponded June 20, 2013

Dear Martine F,
First of all we would like to thank you for your great feedback regarding your recent weekend get-away.
Our hotel is indeed conveniently located if you are traveling by train, close to the shopping area and the wide range of bars and restaurants of Antwerp. We hope to welcome you back soon.

Kind regards
Dieter Acke
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Antwerp hotels
0.8 mi away
Hilton Antwerp Old Town
0.0 mi away
Park Inn by Radisson Antwerpen
0.4 mi away
Lindner Hotel & City Lounge Antwerpen
Show Prices
Show Prices
Show Prices
0.0 mi away
Queen A Antwerp
Queen A Antwerp
#2 of 72 in Antwerp
122 reviews
0.4 mi away
Leopold Hotel Antwerp
Leopold Hotel Antwerp
#6 of 72 in Antwerp
820 reviews
0.2 mi away
Hotel Hyllit
Hotel Hyllit
#15 of 72 in Antwerp
421 reviews
Show Prices
Show Prices
Show Prices

Been to Radisson Blu Astrid Hotel, Antwerp? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Blu Astrid Hotel, Antwerp

Address: Koningin Astridplein 7, Antwerp 2018, Belgium
Phone Number:
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Antwerp
#3 Family Hotel in Antwerp
#5 Luxury Hotel in Antwerp
#6 Romantic Hotel in Antwerp
#7 Business Hotel in Antwerp
Price Range: $109 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Astrid Hotel, Antwerp 4*
Number of rooms: 247
Official Description (provided by the hotel):
The Radisson Blu Astrid Hotel, located right across Antwerp's Central Station (direct Thalys trains Paris - Amsterdam), offers 247 rooms and 18 meeting rooms. Broadband WiFi (100 Mb) free of charge in the hotel. Underground parking available. A Direct train will take you from Brussels Airport to Antwerp Central Station in 34 minutes. The city offers a mixture of magnificent architecture,fashionable shops, pubs and clubs, dazzling monuments and restaurants with superb Belgian and multicultural food. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, Travelocity, Orbitz, Priceline, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Radisson Blu Astrid Hotel, Antwerp reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Blu Astrid Hotel, Antwerp Hotel Antwerp
Park Plaza Antwerp

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing