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“Good experience on return visit”

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Crowne Plaza Antwerpen
Ranked #11 of 72 Hotels in Antwerp
Waterloo, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good experience on return visit”
Reviewed October 16, 2012

This past July I spent almost two weeks at the Crowne Plaza Antwerpen. Again, the staff were very friendly and helpful. Breakfast was amazing as always. My only complaint this time was the lack of climate control in our room... the room was too cold.

Room Tip: Poor rating on sleep is due to climate control problems in our room.
See more room tips
  • Stayed July 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottandSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2012

Don't stay here if you are visiting Antwerp for anything other than on business. The room we were given was very small and was so hot during the night we turned the heating off and attempted to turn the air-conditioning on (in October). Having spent most of the night baking, we then tried to open the window as the air-con didn't seem to work but the noise of the cars/police sirens/lorries outside was so loud we had to close it again. In the morning, we asked reception to have someone look at the air-con. When we came back in the evening, it still wasn't working. After coming up to our room to check, they moved us to a "superior" room with a "new air-conditioning unit". The superior room was exactly the same size and format as the other room. The air-con unit took 15 minutes to come on. Once on, it kept the room at exactly the same temperature. We had another sleepless night. The shower also didn't work properly - every time we turned it up a bit hotter, it switched back to bath mode (maybe to do with the pressure). We complained again the morning and they said they would "have someone look at it" - I doubt it.

The hotel is too far from the centre if you are there for a short stay, thus it being only good for business trips. The "20 minute" bus ride is to the central station. It's a 30 minute ride to the grand place/cathedral centre. The buses stop at about 12 at night and one of the buses from the centre stops about a 10 minute walk from the hotel by a busy highway. You also have to wait a bit for either a tram or a bus. We spent money on taxis which we could have spent on a hotel room more centrally.

What is more, there was a prostitute outside the hotel door and one in the lift when we went up to our room. so not great if you have children.

Antwerp was brilliant. It's just a shame the hotel service, location and room were so bad. The worst 4* hotel I've stayed in. I imagine the rating is due to the amenities/expensive breakfast/hundreds of rooms on offer rather than the quality.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonds, Washington
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 11, 2012

I've never been a fan of the new high-priced Holiday Inns. They usually lack amenities & just give a very poser impression. This hotel is different. The room was nice, the gym has free weights and some standard aerobic equipment, the pool is very dramatic & fun to swim in, there is both a steam room & sauna with a nice shower/changing room, the breakfast buffet is much nicer than you would expect, the wifi actually works well in your room, and the front desk is pretty customer service oriented. And customer service is in short supply in Europe, if you haven't noticed. You can even get a good deal on this hotel at Hotels.com. I saw as low as $85 USD.
It's not in the exact center of Antwerp but, since the Albanians were shooting each other a block from the hotel (3 hours after I walked by the location with my 2 year old son) the last time I stayed downtown I would prefer this somewhat suburban location. If you need to go downtown there is a bus station across the street from the Crown Plaza (#17) & it's a short ride to the central station. Starbucks will even take your US currency. Ha!

My only complaint: I didn't like the pillows. They're were these odd squarish things that just didn't work for me.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank RoadMike666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
298 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 9, 2012

Somewhat disappointed in the value this hotel provides given the relatively high price in particular given the somewhat pedestrian location on the town outskirts and the fact that the rooms could definitely benefit from a refresh. The staff is friendly and helpful, and the (6am to 11pm) well equipped gym is bright and airy. The breakfast buffet is quite decent, but the hordes of guests made it overly congested.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mojo2018babushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

This hotel should feel very proud of the level of customer service it offers. From the housekeeping staff to the General Manager, you are treated with courtesy, charm and a "can-do" attitude second to none.
I was staying for business but would happily recommend it as a hotel for pleasure as well.
The conference facilities are very functional and flexible and the swimming pool makes a great venue for a reception!
It was a real pleasure to stay there and I very much hope to go back.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnneliesTheodorou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willemstad
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 6, 2012

Stayed for 1 night AT&T 80 euro's including breakfast. Rooms on third floor are small but the bed is comfortable.

Location is very convenient for travelers but do not expect a stroll into town. Select another place for the romantic getaway, pick this one for convenience and good rates.

By the way, the place has been renovated and looks nice and modern now.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingDutchman73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teddington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012

Cool H

I have used this hotel on many occasions for conferences over the years and more recently last week, The self contained meeting space is on the ground floor and works very well. The hotel staff are very efficient, friendly and very flexible.
Free wifi through out hotel, the shuttle bus from Brussels airport stops right outside the front door of hotel and then continues into the centre of Antwerp. The hotel has a very quirky swimming pool. I would recommend this hotel for either business or pleasure.

  • Stayed September 2012, traveled on business
    • Cleanliness
    • Service
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Antwerpen

Property: Crowne Plaza Antwerpen
Address: Gerard Le Grellelaan 10, Antwerp 2020, Belgium
Phone Number:
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Antwerp
#8 Romantic Hotel in Antwerp
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Antwerpen 4*
Number of rooms: 262
Official Description (provided by the hotel):
Check into the modern Crowne Plaza Antwerpen hotel for easy access to Brussels Airport and central Antwerp.In a leafy residential area known as the Green Heart of Antwerp, Crowne Plaza Antwerpen is surrounded by parks and green zones. This welcoming high-rise hotel affords city or park views from all its stylish rooms, and you can log on to complimentary wireless Internet anywhere in the hotel.Brussels Airport is 30 minutes by airport shuttle bus, which stops directly outside Crowne Plaza Antwerpen. You can hop on local buses to reach Antwerp's historic centre in 10 minutes. We're seconds from Antwerp's Ring Road, with easy access to the rest of Belgium, and halfway between Holland and France. Leave your vehicle in our ample car park.The Crowne Meetings Team can arrange successful conferences for up to 500 theatre-style in one of our 14 meeting rooms. All rooms have complimentary WiFi (60 MB per 24hrs), while those on the 16th floor offer spectacular city views, sure to impress clients. Enjoy complimentary access to Octopus, the pool & wellness centre of Crowne Plaza Antwerpen.Mingle with locals over a business lunch or family dinner at the relaxing Anna Living and Bar. From the sumptuous breakfast buffet to a sandwich between meetings, a Belgian beer after sightseeing or a succulent steak for dinner, you'll find an enticing menu throughout the day at Crowne Plaza Antwerpen. ... more   less 
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Also Known As:
Crowne Plaza Antwerpen Hotel Antwerp
Antwerp Crowne Plaza

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