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“Hotel in pedestrian area”
Review of Maison d'Anvers

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Maison d'Anvers
Ranked #52 of 72 Hotels in Antwerp
Hamburg
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Hotel in pedestrian area”
Reviewed May 27, 2013

Actually this is not a Hotel for its own, but is forming part of the Hotel Postiljon, as it is sharing the receiption and the breakfast room with the later one. The location is directly in the center of the pedestrian area around the cathredral, and thus not accessable by car, nor can a car be parked in the vincinity of the Hotel. i used the Garage "Groenplatz", which is costing abt € 18,00/night and is abt 3 minutes away by feet,The room was located to the backside and was large and well furnished in a modern style (missing fridge and minibar). The bathroom was large as well and in modern style with a large shower compartment, no tub. The staircase to my room in the 2nd floor was verry narrow and step. Breakfast was Ok.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itsme57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 13, 2012

I am originally from Antwerp and as a proud belgian, i promised my australian GF to take her for a visit to my home country & town.

After being delayed for over 3.5 hours due to a technical issue with EUROTUNNEL, my GF and I finally arrived at "maison d'Anvers" around 11.30pm and were looking forward to take a nice hot shower and catch up some sleep...

However the reality was a bit different and extremely frustrating as we were confronted with a night attendant of the hotel who couldnt care less about us and (quite literally) wanted to push us out of the hotel as our booking "was not known" to him (nevertheless we received 2 confirmations by email). He - being very arrogant - was very adamant that he never received a confirmation from the online booking website and therefore "we were not really his problem"! He did call his boss (the owner) for further instructions and it seems that this person (who very cowardly did not want to speak to us directly) definitively knew what was going on with the booking.

We contacted the customer service of the booking website as we felt that we were let completely down by specifically the hotel staff. We were very disgusted as they didnt even bother to give us a map to look for another hotel in the neighborhood!! They did send us even in the wrong direction when asking him about another hotel...

at 11.50pm, we were outside of Maison d'Anvers without any hotel room, map or advice.
we managed to find a very nice room at Hotel Rubens, just around the corner where the staff was really friendly and managed to accomodate us - even being fully booked. they did find a solution within 10 mins and offered us a drink to calm down after this very annoying experience earlier.

As a belgian citizen and born in Antwerp, i was personally offended by the lack of customer service, arrogance and ignorance from the staff and owner of Maison d'Anvers. I was ashamed to have proposed my gf to book a room at this awful hotel!

Therefore please do yourself a favor and book a room at hotel Rubens and forget about this terrible place which is just a waste of your time and money!

Room Tip: Hotel Rubens!!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Service
Helpful?
7 Thank boostieke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Maison d'Anvers

Property: Maison d'Anvers
Address: Blauwmoezelstraat 7, Antwerp 2000, Belgium
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #52 of 72 Hotels in Antwerp
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Maison d'Anvers 3*
Number of rooms: 6
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